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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Quiet and convenient in a lovely treed area of London convenient to tourist cites via the Jubilee Line at the nearby Swiss Cottage Tube Station. Good sized rooms (especially for London) on residential streets with limited traffic. Hospitable staff with secure storage for left bags. Small lift useful for hauling bags between floors. Washington Pub has good food and drinks, while farmers' market at Swiss Cottage offers a range of treats.
Negative section of review
Double beds can be tight for those used to Queens and Kings, but rooms are good sized (even the singles).
Positive section of review
The room was very clean and comfortable. Facilities were what I would expect in a 3-star hotel. The Stall were friendly, helpful and professional. Meals in the 'pub' were very good.
Negative section of review
No room safe. However, I can understand that the installation of such a facility, in every room, would be very expensive and could be reflected, in an increased tariff
Positive section of review
It was an amazing location, a wonderful old building, the rooms were pretty much flawless. I will be taking the missus back there for a weekend. What a gem!
Negative section of review
The bathroom light is on a pir. I told them as I checked out the timer needs adjusting. It kept going off while I was in the shower lol. But the quality of the room was one of the very best I've ever stayed in. So it was a very minor thing.
Positive section of review
Size of the shower was good size front desk was helpful in the morning with shower gel liked the separate bathroom toilet liked the view outside
Negative section of review
The shower needs some grip very slippery and seal between shower and door needs fixing broken radiator protection is coming away from wall no showing gel or shampoo/conditioner already in room no milk in room and the toilet back was broken plus had to flush chain to toilet multiple times to flush
Positive section of review
Only the location, because of the convenience, easy access to restaurants, convenience stores etc.
Negative section of review
If you are not staying at the reception building where you check in, you have to go ins and outs, ups and downs for your breakfast, with all the hassles taping your card in and out, pushing and pulling the heavy doors of both entrance, not to mention your own room, mine is a heavyweight door just to open it will get me exhausted! No fun at all! Super TINY bathroom is an eye opener! Deluxe double room? I understand this is London, but still it’s not worth for what I am paying for. A very uncomfortable hotel room. The one facing the street seems better. Not recommended for seniors with walking conditions, because you also have to go to the basement for your breakfast. If you don’t want cleaning, you have to set on a daily basis or the light will be off on your door, what a design! Expecting guests remember to turn on and off?! Been in one hotel, also have this kind of system, but once you turn on the light, it lasts for as long as you want until you want someone to clean your room. Such a tiny area, just don’t want anyone to mess up my own stuff everyday. I had enough of the place that I forfeit the last night and moved to the airport hotel where I can enjoy a much more spacious room before saying goodbye to London.
Positive section of review
Location and parking Very tidy house and comfortable bed. Helpful host
Negative section of review
Very thin walls
Positive section of review
The bar and terras are excellent. Good sigaar menu
Positive section of review
Restaurant staff and food only
Negative section of review
Hotel staff rude/not interested with zero customer service
Positive section of review
Cleanliness of the facility.
Negative section of review
The room is small and a single bed was provided. No chair and table in the room. The breakfast wasn’t ideal, no cooked food and no serving of breakfast. Bread, spread, cereal, milk and fruits were provided in the kitchen area. The location isn’t great, too far from the major road.
Positive section of review
Everything