1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Beautiful old hotel with lots of character. We had a free upgrade to a junior suite,which was unexpected and appreciated. Lovely big room with large bed. Bathroom with a spa bath (which unfortunately we didn't get time to use). The breakfast was good with plenty of choice. We had one evening meal in the bar area which was excellent. All in all a lovely hotel which I would recommended.
Negative section of review
Shower head in main shower needed cleaning or changing. Spray not quite powerful enough.
Positive section of review
Could not fault this place! Staff are attentive and happy, food is absolutely amazing! Room was perfect, lovely hot water. I booked this as a Christmas Present for my Mother and Father In Law and they loved it! Thank you so much to all the staff you are amazing!!
Positive section of review
Reuben was exceptional, very helpful and friendly and really ensured I was happy. Sheets and towels nice and clean.
Negative section of review
The rooms were a bit tired and needs some attention.
Positive section of review
Lovely breakfast,great room , loved the swimming pool and being able to order food in the evening.
Negative section of review
The hearing in the hotel could be lower our room was uncomfortably hot during the night.
Positive section of review
Only a 10 minute walk to the Rail Station and then 25 to 35 minutes to London.
Negative section of review
Next door to the primary school but generally a quiet location.
Kingston upon Thames, United Kingdom
Positive section of review
Breakfast choice was good and well cooked.Tables always cleaned and available.
Negative section of review
No breakfast information in guest book.No way of telling which was the Greek yogurt.
Positive section of review
easy access from the car park and to the terminal
Negative section of review
nothing, we stay regularly as we know we like it
Positive section of review
Great location and friendly staff.
Negative section of review
Room AC didn’t work. Became quite uncomfortable during the night.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location Price Facilities
Negative section of review
Room 907 Bed too close to wall on one side..not movable due to side cabinets built onto walls either side. No comfortable chair to sit in . Shower floods bathroom floor. Telephone didnt work - reported it twice still not fixed on departure which is not great as always had to go to reception to ask for anyyhing we needed and ask for cleaning / towels for room.
Positive section of review
It was self catering
Negative section of review
The toaster