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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were lovely, bar staff, cleaning service staff, all nice. Location was great, fare price as it was a special. Otherwise couldn’t afford it. Will be back to explore Edinburgh again staying here, and am looking out for more special deals thanks.
Negative section of review
There was nothing I didn’t like
Bourton on the Water, United Kingdom
Positive section of review
Cleaned, friendly staffs and walking distance to town. Will recommend to our friends and definitely will stay here in the future. Breakfast is great and the Bar tender was friendly too. All in all is great to stay in Chester Hotel
Negative section of review
N\N
Positive section of review
Lovely ambience. Liked the decor and lighting. Lovely riverside locations. All staff veryt friendly. The bed was the most comfortable that I've ever slept in. Good was delicious too.
Negative section of review
I usually look for hotels with a spa facility but glad I chose this one as the experience more than made up for it
Positive section of review
This hotel is a regular for me. Always feels relaxing and very welcoming. Nothing is too much for them, and the breakfast is great!
Negative section of review
A little noisy the last time I stayed. My room was near one of the hallway doors, and it seems guests were just letting it go, causing it to slam. If possible, I'd look into something, making it close quietly or even holding it open.
Positive section of review
Large and comfortable room and bathroom. Nice restaurant infrastructure.
Negative section of review
Staff needs to improve their way of personal interaction with the visitor in order to make him feel more welcome. A smile, even fake, would be welcome. As is now, you feel as being part of a tourist machine. A bit more flexibility would be most welcome. On our arrival at 8:50pm , after 3 hours drive, we were refused access to dinner (last order 8:45) and should have waited until 11:00pm for room service. Thank God the pizzeria of a local youth hostel was still open..(the only place serving food after 8:45pm…). Another negative is the impossibility to find other coffee than (bad quality) filter coffee, during breakfast (even at an additional charge). Should clearly improve this if hotel wants overseas tourism.
Positive section of review
Love the location, have stayed at Smiths before.
Negative section of review
The rooms are starting to look tatty. Found some flowers on the floor behind the bin, so room not cleaned/checked.
Positive section of review
Clean, central, comfy.
Negative section of review
Nothing
Positive section of review
Location and stuff+++
Positive section of review
Friendly and clean
Positive section of review
The location
Negative section of review
Rooms weren’t cleaned or stocked up for the whole time during our 5 days. Our bins became over flowing and we used the same cups for the whole week