1
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2
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3
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Positive section of review
Great Location for Paddington and Marylebone Road area. Everything worked beautifully, freshly decorated and the people were lovely. And a great view from the top floors across the city.
Negative section of review
The rooms are compact so you have to be organised and there's no bar as such, although there were plenty of people sitting around socialising in the breakfast area in the evening.
Positive section of review
Large car park, very close to popular walking trails. The food was excellent - everyone was talking about the la-di-da chips. Great selection of ales/lagers.
Positive section of review
The only two good points about the property was that the shower was good and the TV was good, everything else was VERY POOR
Negative section of review
Firstly we had to ring to find out what number house we were staying in. This information should have been in the initial instructions. We had to ask for more towels as only issued with one towel each. The host was somewhat reluctant to provide more, but did do eventually. The bathroom was cold. Host advised the heated towel rail wasn’t working “at the moment “. The next day she advised the heated towel rail was actually disconnected. So she lied to us. Had to clean the toaster as it was full of crumbs Had to reconstruct the top oven as the sides holding the shelf had come off the supports and the shelf was actually stuck, both under the side supports and the bottom of the oven. Couldn’t use the bottom oven as it was dirty and had a dirty baking tray In there. Had to go out and buy a new baking tray. Only one table lamp supplied which we had to carry upstairs when we went to bed and then carry downstairs for the evening. The over head and wall lights in the lounge were not comfortable for watching t.v. The house has plenty of space and the kitchen is fitted with very nice units, but the general condition of the property was VERY disappointing, it needs brightening up with a fresh coat of paint and a good clean throughout. The property is VERY tired and has obviously had a lot of wear & tear. It was also very dark and dingey which was rather depressing. On our third morning at the property that toilet blocked and would not flush, so this was the last straw and we decided to leave a day earlier as we could not face another night at the property. When we told Kelly that the toilet had blocked she basically accused us of blocking the toilet WHICH WAS NOT THE CASE AT ALL. Kelly has ZERO customer service skills.
Positive section of review
Easy to get to. Friendly staff. Very comfortable room. Excellent food and drink reasonably priced.
Negative section of review
Everything was just right, never had a problem with HOLIDAY INN.
Positive section of review
Very friendly, lovely location and excellent hotel Great breakfast
Negative section of review
Housekeeping unfortunately didn’t replenish items used without physically having to ask Bar was very expensive
Positive section of review
Breakfast was fine nothing special
Negative section of review
Had to wait for food to be replenished need to keep on top of requirements
Positive section of review
Spa pools were very good.
Negative section of review
Rooms are a bit dated.
Positive section of review
top location,nice staff
Negative section of review
there were no hairdryer in the room ,the windows can not be open
Positive section of review
Very big and roomy
Negative section of review
Just little things carpet in main bed room loose so when bathroom door open it pulled back + door to bathroom sticks hard to open
Positive section of review
Everything
Negative section of review
Just small rooms but was great hotel