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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We were attending a family funeral, so the location was excellent for this. Room was clean and bed was comfortable with extra pillows available. There was also an extra radiator in the room for cold evenings. Bottle of water in the room along with tea, coffee etc. We had an evening meal downstairs, with other members of the family, which was excellent, tasty and plenty of food on the plates. The open fire was a bonus too!
Negative section of review
We were unable to get WiFi in the room, only on lower floors, and the TV picture kept breaking up, but it didn't cause too much of an issue. Parking is nearby, and were told there were 6 spaces reserved for pub, but we could only see 3, which were already taken, so had to park a short walk away.
Positive section of review
This is our third stay at Portland Apartments - this time in the Tivoli studio. Once again a comfortable, cosy, clean apartment with all the facilities you need. An excellent location near to the centre of Cheltenham and all the amenities close by. Private parking available and a lovely welcome from friendly staff. A generous welcome pack on arrival. Will definitely return again and would highly recommend.
Negative section of review
On this occasion, the WiFi was patchy but this has never been the case on previous visits when staying in other suites.
Positive section of review
Great location adjacent to Lime Street station and almost in the centre of town. About a 10/15 minute walk to the waterfront. Hotel is a lovely old building with loads of character and very tastefully renovated.
Negative section of review
The only one thing which I think could be better is the hot breakfast. Eggs are OK as they are cooked to order but the other hot food i.e. bacon/beans/sausages are cooked in advance and left on a warmer plate. Consequently the food is only warm and not very nice at all. If only the hotel did hot breakfasts then I would give it a perfect 10.
Positive section of review
The hotel is beautiful, the view is amazing. The restaurant staff was really friendly and welcoming. Everyone was polite and professional. The food was amazing.
Negative section of review
But I can’t say the same about the reception staff. We were ignored when we’ve just arrived by the receptionists, I’ve not seen a receptionist smiling once for our 2 days stay. I’ve tried calling the reception to book a table for dinner but she just hanged up on me, when I went to the reception she didn’t bother reserving us a table but sent me to the restaurant instead, were I was told that I need to do my reservations on the reception. They do not seem to be happy working there, but it’s not fair that it affects our stay at the hotel.
Positive section of review
Great secluded location and very large bothy with all mod cons. Wood burning stove was excellent on a cold and wet evening.
Negative section of review
The rain
Positive section of review
We had everything we needed for an overnight stop. We enjoyed the welcome treats and breakfast. Very comfortable bed
Negative section of review
People in neighbouring room were outside talking and smoking very frequently overnight which disturbed my sleep.
Positive section of review
I would recommend this hote,l staff very friendly very helpful .
Negative section of review
Breakfast was a bit expensive. We decided not to have it.
Positive section of review
Very stylish and very well appointed.
Positive section of review
The setting was beautiful
Negative section of review
No light on the veranda and the room was a lot smaller then the ones in the photos
Positive section of review
Everything
Negative section of review
Room lighting too dark