1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was wonderful, amazing sunset views and even more incredible sunrise views across the waters, you can see the popular bridge, the mountains, the boats etc. it’s very relaxing and quiet, the rooms are a nice size and well looked after! The staff were lovely and friendly, my partner and I were exhausted after our hike, so I asked if we could have the food from the hotel restaurant into our room to eat in comfort, and the staff were so kind they brought it up for us without an issue.
Positive section of review
We stayed on the first floor room. The room was clean & tidy. The bathroom, although a tad small, was still roomy enough for us. The bed was OK, a little harder than most we have slept in, but still able to get a good night sleep. The breakfast was great! The kitchen staff do a great cooked breakfast.... Parking was easy and it is a short walk into the beautiful town of Rye. Certainly would have no hesitation recommending this Hotel to family or friends to stay here.
Negative section of review
The only issue I had was that walking on the old timber floorboards, they have a tendency to creek a bit. We were thinking of anyone below and hope they couldn't hear us waking around. But that was the only negative, which is not a big issue.
Positive section of review
The breakfast was good though a little repetitive. No fruits or no variety. Also was surprised there was no hit porridge. However the service was excellent and quality really good.
Negative section of review
There was a slight hiccup as the check in staff was unaware about the request for rooms next to each other. However on explaining that it was required they made the necessary arrangements immediately. Special mention of Jana fir accomodating our needs.
Positive section of review
Good location and stopover for the purposes of my trip. Lots of food options next door for the evening and to stock up for before you set off the next day.
Positive section of review
10 minutes walk from the city centre, excellent service at breakfast,very nice breakfast.
Negative section of review
Nice attitude from everyone involved in the property
Positive section of review
Staff amazing. Very friendly. And the food was great nice and fresh
Negative section of review
I liked everything. Especially because I could take my sphynx cat.
Positive section of review
Great location, excellent staff, food and rooms
Negative section of review
Close to work and very good staff and food
Positive section of review
With in easy walking distance to city centre
Negative section of review
Room was a little tired
Positive section of review
Not much, I’m afraid.
Negative section of review
It was very cold and very noisy. A Guest in the room adjacent to mine was just not very considerate- talking with a raised voice on the phone and playing TV too loud very late into the night.
Positive section of review
Location facilities
Negative section of review
Standing for over 15 minutes sending texts waiting in reception after a long journey was not pleasant despite texting arrival no clear instructions to access building followed a resident in! Not managed directly by Mercian so at the mercy of managing agent who we struggled to get hold of, wile there was no issue for those who booked direct was frustrating. Stain on carpet spoilt stay and lights no working in bedroom never sorted during stay. Would book directly in future