Tv was too small, no wash cloths , soap was tiny, no microwave or bar fridge in room, very plain room

The staff was very friendly and helpful.

Stayed in May 2024

Nothing - the River Haven is a great hotel and we would happily stay there again.

We really enjoyed our stay at this hotel. It is conveniently located a few minutes' walk from Rye's town centre and has plenty of free onsite parking. Our room (8) was very clean and had an exceptionally comfortable bed. The hotel's staff were friendly and very helpful. The restaurant was closed for evening meals during our stay but there are plenty of alternatives in the town centre. We went to a Turkish restaurant (Layla) and a Mexican one (Los Gringos) which were both great. Breakfast in the hotel was good and had several vegetarian options.

Stayed in May 2024

Nothing really, I would happily stay there again

Incredibly friendly and polite staff. Breakfast was great and well cooked. Room was immaculate and covered everything I needed. Easy to forget when stay in soulless premiers inns etc but it was so refreshing staying somewhere that felt like the staff cared and made you feel so warmly welcom.

Stayed in May 2024

Very friendly staff in all areas of the hotel. Fantastic breakfast. Hotel in need of some tender, loving care but very clean and comfortable. Would recommend staying there.

Stayed in April 2024

Bathroom was a bit dated

Good location and excellent breakfast

Stayed in May 2024

-

Loved the location, plenty of room in the car park, nice bar to have a cheeky drink before bedtime.

Stayed in May 2024

Bedroom no. 5 had the most uncomfortable beds. Could feel the springs through the mattresses and turning over in bed it creaked and groaned. There needs to be safety rubber mats for inside bath when showering.

Loved the position of hotel, cleanliness and friendliness of staff. Breakfast was great. Room sizes were great.

Stayed in April 2024

Hotel just starting to look a little dated.

Room very clean. Good size car park. Staff very friendly. Good breakfast.

Stayed in April 2024

Breakfast was superb

Stayed in April 2024

Rooms were very tired

Good location, staff very friendly and helpful. We complained about our room when we first got there and were given an alternative room with no problem. Couldn’t have been more accommodating. Excellent breakfast

Stayed in April 2024

The only issue I had was that walking on the old timber floorboards, they have a tendency to creek a bit. We were thinking of anyone below and hope they couldn't hear us waking around. But that was the only negative, which is not a big issue.

We stayed on the first floor room. The room was clean & tidy. The bathroom, although a tad small, was still roomy enough for us. The bed was OK, a little harder than most we have slept in, but still able to get a good night sleep. The breakfast was great! The kitchen staff do a great cooked breakfast.... Parking was easy and it is a short walk into the beautiful town of Rye. Certainly would have no hesitation recommending this Hotel to family or friends to stay here.

Stayed in April 2024

Bath was too big and took a long time to fill in the end I gave up!

Good breakfast with attentive staff

Stayed in April 2024

Friendly. Good location. Breakfast was good nice poached eggs. All fine

Stayed in April 2024

nothing!

Comfortable clean rooms, lovely staff. good breakfast

Stayed in April 2024

Rooms were a little noisy

Friendly and comfortable

Stayed in April 2024

The only criticism is that the room was quite warm and the sunlight woke us up in the morning through the curtains. A black-out blind or thicker curtains would be fantastic!

Friendly staff, delicious breakfast and a clean and comfortable room.

Stayed in April 2024

Nice easy check-in, great location near the River. Good breakfast. 5mins away from town centre.

Stayed in March 2024

Dust on the bedside light fittings and no individual light switch for reading. One desk lamp not working. One spillage stain on the wall.

Quiet and a good location for us. Good breakfast that was excellent.

Stayed in April 2024

The staff were extremely friendly and helpful.

Stayed in April 2024

having closed the restaurant for evening meals. We had planned to eat in first night Nuisance having to find elsewhere

Stayed in April 2024

Nothing

Excellent location with parking and always friendly staff and good breakfast

Stayed in March 2024

N/A

Staff were very friendly and helpful . The breakfast was excellent

Stayed in April 2024

Bathroom needs attention....shower not very powerful and crack in the sink ....sorry!!

Location ....5 minutes from the centre ...quiet ...and on the estuary Lovely staff ....very helpful and friendly Nice spacious bedroom Lovely breakfast

Stayed in April 2024

The staff seemed to have a number of jobs. E.g you may turn up at reception and find they are doing breakfast! Not an issue for us, but some people may find this annoying.

The location was excellent. Literally 10 mins into Rye (you can see Rye from the Hotel but there's a river in the way:). The room was a lovely size. Staff friendly. Breakfast was great. No complaints. Parking on site which is an added bonus. Would recommend.

Stayed in April 2024