Brook Lane, Chester, CH2 2AN, United Kingdom
#21 of 33 hotels in Chester
Guests' ChoiceBased on 2508 hotel reviews
8.3Cleanliness
8.6
Comfort
8.4
Location
8.6
Facilities
8.2
Staff
9.4
Value for money
8.5
Free WiFi
7.7
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End of dialog contentReviewed: 1 May 2024
Tulasi
United KingdomNo clear instructions about the check in
Stunning location, The gardens were the best
Stayed in April 2024
Reviewed: 29 April 2024
Sam
United KingdomBathroom on one of the nights stunk but at no fault to the hotel.
Very friendly staff, drinks at bar was cheap and nothing was too much trouble
Stayed in April 2024
Reviewed: 25 April 2024
Tricia
United KingdomHeating on overnight so very warm
Excellent value for money including breakfast The location is perfect to walk into the city Very comfortable room Great breakfast Friendly staff
Stayed in April 2024
Reviewed: 22 April 2024
Mark
United KingdomRoom we had the Four Poster Room, although was clean and had everything you needed, for a comfortable stay, felt clostrophobic, no natural daylight. Location felt isolated, nothing in and around the hotel.ie other pubs. Had to walk 30 minutes to town centre for leisure activities.
Friendly accommodating staff.. Clean Hotel and bedroom OK, Free parking. Lovely breakfast, plenty of choice. Bar in Hotel. Chester Town centre only 30 minutes walk from hotel.
Stayed in April 2024
Reviewed: 19 April 2024
Karen
United KingdomBit disappointed with superior room. Website/photos bit misleading which rooms which. No newspaper/2 squares of chocolate! Pillow nothing special. Thought iron/board was in room but not. Small bathroom.
Lovely breakfast & nice to come and go as you please. Bed comfy. Loved the garden.
Stayed in April 2024
Reviewed: 18 April 2024
Lorraine
United KingdomThe breakfast on the first day was self service. All the food was cold. The bedroom was very exposed. It backed on to the car park and there was no privacy. The room needs blinds.
The room was comfortable and the staff were friendly.
Stayed in April 2024
Reviewed: 14 April 2024
Karen
United KingdomDecor Could do with a bit modernising
Friendly staff free parking comfortable bed in quiet location
Stayed in April 2024
Reviewed: 14 April 2024
Gary
United KingdomSlow breakfast
Stayed in April 2024
Reviewed: 14 April 2024
Jacqueline
United KingdomNothing bab to say
Very convenient to hospital husband was in there.
Stayed in April 2024
Reviewed: 14 April 2024
Chris
United KingdomShower was awful.
Location. Parking.
Stayed in April 2024
Reviewed: 13 April 2024
Gillian
United KingdomWelcoming reception area, friendly staff, good choice for breakfast. Within walking distance of the centre of Chester.
Stayed in March 2024
Reviewed: 13 April 2024
Ingham
United KingdomThe bed itself was extremely comfortable, but the metal bed head was uncomfortable to sit against, even with a pillow.
The staff were really friendly and helpful. There was a good choice of food for the evening meal and breakfast. Brookside was tastefully decorated throughout. Ideally situated for a trip to Chester Zoo.
Stayed in April 2024
Reviewed: 11 April 2024
Mohammed
Egyptmay be the bedroom need to be standard as possible, it was obvious that the bed size was too big fir the room space
the location, clean, the staff
Stayed in April 2024
Reviewed: 11 April 2024
Lyn
United KingdomThe remote for the TV was broken
The Hotel was very warm which was most welcome as the weather was appalling. Very good breakfast. Friendly staff
Stayed in April 2024
Reviewed: 10 April 2024
Gloria
United KingdomBreakfast was good, too was good .bed very comfortable
Stayed in April 2024
Reviewed: 10 April 2024
Tracey
United KingdomA bit out of the way from centre
Very nice, lots of room to sit downstairs
Stayed in February 2024
Reviewed: 7 April 2024
Potter
United KingdomBed
Staff, breakfast, location.
Stayed in April 2024
Reviewed: 2 April 2024
Hanine
United KingdomNot much we were unhappy about! The WiFi wasn't great but that's it.
Really enjoyed the facilities. We were only there for one night visiting a friend in the area and we will definitely come by again for the pools and sauna! The staff was also super friendly and helpful. We really enjoyed the breakfast too.
Stayed in March 2024
Reviewed: 2 April 2024
Stephen
United KingdomThe breakfast was nice, but we had to wait 30 minutes each morning. However, it was freshly cooked.
Location 10 minutes walk to chester.
Stayed in March 2024
Reviewed: 31 March 2024
Ian
United KingdomRoom was rather small
Good location & breakfast
Stayed in February 2024
Reviewed: 25 March 2024
John
United KingdomBit of a walk from the train station but I chose to stay there at short notice as the other place I had booked let me down. I was happy in the end to have stayed in a reputable and well run hotel.
Well kept hotel really nice decor and very friendly staff. Breakfast options were very good.
Stayed in March 2024
Reviewed: 23 March 2024
Donna
United KingdomLovely hotel friendly staff good breakfast vlean room
Stayed in February 2024
Reviewed: 22 March 2024
Sheila
United KingdomCosy and comfortable, great breakfast, convenient to walk Into city.
Stayed in March 2024
Reviewed: 22 March 2024
Judith
United KingdomRoom was quite warm, would be hot in summer, but they might have fans.
Position in Chester. Parking. Evening meal available.
Stayed in March 2024
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