1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
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Positive section of review
Good breakfast. Original room that was booked had a problem so we were upgraded to a larger room as compensation with no quibble. We ate in the restaurant on the three nights we were there and enjoyed the food without exception. It was good quality and the prices reasonable. The restaurant was always busy with a pleasant vibe and friendly servers. Check in/out was straight forward and the reception staff efficient and welcoming.
Negative section of review
The velux window in our room did not lock securely and produced a wind noise due to the weather outside.
Positive section of review
Very convenient located close to the train station and said business school. they let me do an early check in and i really appreciated, the staff was really nice and helpful. The lady who cleaned my bedroom was also kind, i was hungry and she gave me an extra pack of the complimentary cookies
Positive section of review
Central location. Check in, checkout and room key all operated through an app which i found very convenient. Staff helpful and friendly. Room is great for sleep, total darkness. 2nd time staying in the property and will 100% return again.
Negative section of review
Only one complaint is small stains on bed sheets but otherwise everything and everywhere was clean and smelt nice.
Positive section of review
Amazing location, moments from Leicester Square, China Town and theatres. The apartment was very cosy: A comfortable sofa in the living room and a great bed. Plenty of space for clothes too.
Negative section of review
The location wasn't revealed until shortly before my stay, which was frustrating as I wanted to organise transport. I was told someone would be there to hand over the keys: No one was there. Luckily I rang the company and they sent someone, but I did wonder if I had arrived late at night, I would have felt very vulnerable.
Positive section of review
The staff were very friendly throughout the hotel. The location was perfect, within walking distance of Matlock Bath.
Negative section of review
We booked a double, but they put us in a twin. The twin room was in the extension, which looked like a 70s throw back, very unloved too. The room they moved us to was ok and was in the main hotel. It was cleaner and looked newer but was smaller. Bed wasn't very comfortable and shower was intermittent. Breakfast was ok, not many options though and the hot food was cold. The continental part ran out mid morning too.
Positive section of review
Breakfast was hit and delicious. Latte was lovely. Staff were happy and never stopped clearing and filling food up
Negative section of review
There should be more milks in the room. You have big mugs. But there was only 4 little milks
Positive section of review
Large room with a desk. Complimentary breakfast (from 4am, which was useful!) Direct access to airport terminal
Positive section of review
Kabannas was justo a few steps from transportation
Negative section of review
USB cable werent. Theo same size on my bed
Positive section of review
Everything is good and clean
Positive section of review
Seaview,room,
Negative section of review
Breakfast was OK but could of been warmer and more choice fruit ,and cereals and some nuts .