The location wasn't revealed until shortly before my stay, which was frustrating as I wanted to organise transport. I was told someone would be there to hand over the keys: No one was there. Luckily I rang the company and they sent someone, but I did wonder if I had arrived late at night, I would have felt very vulnerable.

Amazing location, moments from Leicester Square, China Town and theatres. The apartment was very cosy: A comfortable sofa in the living room and a great bed. Plenty of space for clothes too.

Stayed in March 2024

I still don't understand why the reservation and the photos didn't match the reality.

The apartment is generally great, but it's completely different from what we reserved and not in the location we expected. The address is Craven 10A. // The dishes, bedding, everything was clean.

Stayed in March 2024

57 stairs to climb on a dirty stair carpet, no mention of that in the advert. Something, a sink , shower drain or the toilet smelt badly, Couldn’t self cater as the oven door would not open. Windows were filthy. Washing up and cleaning materials in abundance but no tea towels.

Location was excellent.

Stayed in April 2024

It did not have enough toilet paper for the time that we were there. We had to buy half way through. The sofa bed should be changed. It is very uncomfortable and cannot sleep more than one person. It was so uncomfortable that we put the mattress on the floor after the first night.

The location is fantastic. The place is big relative to other places in London. It was a very nice place.

Stayed in March 2024

Check-in and check-out time

Location and ammenities

Stayed in March 2024

The buildings is being completely remodelled, it covered in awnings and theres noosenin the morning. This should have been disclosed by the property owners. The elevator had no lights when I arrived, it was pitch dark in the elevator. The place is completely carpeted and they were dirty

The location is unbeatable and the host allowed me to check-in earlier

Stayed in March 2024

despite double glazed windows, the street (very close to Leicester Square!) and hotel services nearby are sometimes noisy late at night and early in the morning.

great location, can't be more central! the apartment is decorated with taste, it is clean and fitted with all necessary equipment. so close to China Town and other shops to buy food and enjoy the thrill of London.

Stayed in February 2024

Lack of facilities. We have to do the cleaning ourselves, but we don't have much in the way of sponges and cloths. For cooking, not much equipment (eg glove) or salt, pepper, oil.

he host was very pleasant and responsive. The apartment is very nice and tastefully decorated. Perfect location close to everything, station and metro.

Stayed in February 2024

Noisy at night and WiFi was not working.

Location

Stayed in February 2024

The apartment although very clean smelled of stale smoke which wasn't good for me recovering from pneumonia.

The location was spot on as my mobility is poor.

Stayed in January 2024

If you need it quiet to sleep,it was no good,as its on quite a busy road,and alarm outside went off both nights.

Smart apartment in soho.For 3 people so much better than one hotel bedroom,but actually even for 1 or 2,if you like plenty of room.youve got a kitchen and a washer so for a longer stay that would also be useful.by being so central you save time and money on travelling.

Stayed in January 2024

This is an attempt to describe what I believe is a fair rating that entails points lost as the location strives for five (stars). -0.5: the fees... My flight arrived at 7pm and the drive from Heathrow was too late to get me in by 20:00... I suppose my issue but the 11AM checkout or another 50 pound fee had me carrying bags all over London as I conducted business before my evening flight out. Not ideal. -0.5: Piccadilly... This just isn't true. It's a 20 minute walk at best. Fast was fun to learn when my coworker stopped to pick me up. He and the can driver from the airport really enjoyed my confusion... -0.5: rooms with a view. We'll this might have been true before the scaffolding was out up... But the only view /show begins at 0800, when the crotches of the construction workers start there day. (no points lost for the noise because I generally was out of the apartment when they began or shortly after) -0.5: What's that smell? There is definitely a mildew issue. It needs to be addressed. Also good to mention... The homeless rave from 23:00 to 02:00 on a Wednesday night. I suppose this may have been a random happening... But 40 homeless bumping techno was something I've never seen before and hope I never do again, while trying to sleep . (although good for them... I live that happiness and fun was their choice... It was the location and time that I struggled with). The rooms are all very nice as good or better than the pictures... the coffee and pastries next door are wonderful... The falafel next door is to die for... Room for improvement... More towels. A couple washrags and a couple more pillows... The bed feels like a Futon, but to be fair I slept quite well regardless.

Stayed in December 2023

Drain smell in kitchen and builders on site for outside scaffolding work at 8am Saturday

Location was superb

Stayed in December 2023

Nothing

Location

Stayed in December 2023

Our martes

Location

Stayed in November 2023

The noise from area means that earbuds are essential 🙄 Don’t be put off by entrance, flat is nice inside!

Location was amazing and interior was fine Staff member who greeted us was really friendly and helpful (Camille)

Stayed in November 2023

The entrance to 49 Berwick St needs a deep-clean. Flat 3 itself is tatty in places & needs updating I.e. damaged walls where the door handle has been banged against the wall. Shower unit old & engrained with dirt. 2 biggest issues were related to single glazing. Which did nothing to keep the noise out (flip side of central location) & also meant the main room was cold. Whilst the property had a nest control the radiator in the living space did not come on. Also despite changing the heat setting this was over-written by whoever controlled the Nest centrally. Final issue was the shower very difficult to control the temperature as it was either scalding hot or freezing cold.

Location was central & comms were good.

Stayed in November 2023

We had a difficult time with the internet but that may have been our SIM card issues. Also not a great hot water supply. Some of the showers we had were cold water only.

Location was outstanding. Very well decorated and supplied. Great layout.

Stayed in November 2023

Nothing to improve. It met expectations well.

Good location. Helpful host.

Stayed in October 2023

The key giver was late

Stayed in September 2023

It was stressful not knowing exactly which property I was going to be allocated. The pictures show a few places and it appears it gets decided on the day. As such the livingroom space in my place was a lot smaller than I’d seen in pics. I was told, when trying to ask about this that I would need to provide a cash deposit of up to £200 on arrival. I’ve never been asked for a cash deposit and have booked many places over the years. It wasn’t requested in the end. Having to hang around to meet someone to get access was a pain. Keysafe would be a much easier option. One of the windows in bedroom did not have a handle and so did not close properly. Soho is a noisy place so this meant it didn’t drown out the sound as well.

Location is wonderful, right in the middle of Soho. Bed, bedding and space were clean and comfortable. I was able to book a slightly later check out for a few which was helpful.

Stayed in October 2023

We were promised someone would be around to help us on our arrival. The guy arrived an hour later (my sympathies the managing company were expecting one guy to be available for multiple properties). Apartment was in need of some loving care, the blinds didn’t work properly. A little financial investment (painting, filling holes, setting up simple things like a working toilet roll holder, decent mattresses) would make this so much better.

Location is amazing. Right in the centre of London.

Stayed in October 2023

We received totally different apartment. It was 15 min walk from announced square (longer distance than in description). It’s even no photo of this apartment here on booking.com. But even that location is not bad-a lot of restaurants around, but…it was a construction around all the building. At 7:30 am workers were around the building and at 8 am they began the loud work!!! It was impossible even to talk inside the apartment, so of course no possible to sleep after that time. I think you must to let your guests know about construction, it was a huge reason to book another property. I believe the reviews are so different because people stays at different properties and one is ok, another it totally different.

Nice apartment, big and clean. Friendly person who met us

Stayed in September 2023

The location/map on booking.com web is not the actual location. They will send you the actual site 2 days before arrival. If you are not aware of this, like us, we did not get the email and did not look up in the booking website message. you will end up with going to the wrong place and finding nothing. Because the apartment is very close to the street and Chinatown so it is noisy at night. At exactly 10 am on the departure date, the cleaning person was at the door and we had to move immediately.

Great location. A few steps from the subway station. Close to a shopping street, with many restaurants nearby. The apartment is clean and fully equipped.

Stayed in September 2023