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2
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Positive section of review
The location was excellent and the hotel was spacious. The bed was comfy and the room was large. Tea, coffee and water were provided. The room had great soundproofing as we did not hear the aircraft that frequently flew overhead. There was a great view of one of the terminals from level 5.
Negative section of review
The fire alarm went off 5 times! We had just checked in when this happened. We made our way out of the hotel using the fire exit nearest our level 5 room. Once we were out of the hotel, we had to navigate back to the front of the hotel. We found it strange that we hadn't passed any other guests. We soon found out that the alarm is tested every Monday. It would have been nice for the receptionist to have mentioned this at check-in! One of our hand towels was dirty, it looked like it had been used by the previous guest. There was also renovation in the lobby, which made it noisy when eating dinner.
Positive section of review
The absolute perfect spot for visiting the iconic cathedral, literally across road to Ann’s entry gate! Breakfast was wonderful but another wonderful surprise was the evening meal 10/10
Negative section of review
No complaints!!!
Positive section of review
The location was central to the Royal Mile. The room was large and the bed was comfortable. Coffee provided. Easy access to taxis and the train station.
Negative section of review
The building work in the lobby started at 7.30am! We had not been made aware that the hotel was under renovation. The lobby was not easy to locate on arrival. The staff were not very friendly, which was disappointing. No tea was provided we had to request it. The bathroom and kitchen area must have been flooded as the entry floor was raised and the flooring moved when walked on. The grouting was missing from the tiles in the bathroom. The door in the shower opened towards the toilet so it was hard to enter. The lobby was dirty.
Positive section of review
Amazing breakfast, loved the Social Hour and all the game facilities for families and kids to enjoy. Very convenient location.
Negative section of review
Nothing
Positive section of review
The position was the best ever. Right at end of Buchanan st , main pedestrian street. Great hotel great staff !!
Negative section of review
Nothing it was terrific !
Positive section of review
Perfect situation able to walk to several pubs for a meal and pint
Positive section of review
Liked the selection of breakfast available, welcoming staff
Negative section of review
Cant complain
Positive section of review
The breakfast had a wide selection
Negative section of review
No lifts, so not really disabled friendly. Rooms were very basic. No heating in rooms, so cold at night. Tea and coffee facilities was also basic, only tea or coffee, not biscuits, which hotels I've been in provide individual packets. The toilet roll was worse that what you het at school. Very thin and cheap. The pool was good, but again due to having children swimming lessons the disabled sloping walk in steps was not usable. If you wanted to use the pool, you had to use the upright steps. Hotels normally provide luxury. This did not
Positive section of review
Great location
Negative section of review
Very basic, cockroach in bathroom upon arrival. Mould on wall in kitchen area . Needs renovating
Positive section of review
Nothing
Negative section of review
Room was wheelchair accessible which I didn't book and no hot water for shower in the morning considering its an airport Hotel you would think at 4am there would be hot water for a shower will not be recommending this hotel staff weren't over enthusiastic either the only good thing is its location to the airport.