We didnt realise the pool, jacuzzi etc shut at 7 on a Sunday so never got chance to use them .

The rooms were clean and spacious. The hotel was in a great location.

Stayed in May 2024

The shower was not powerful enough to have a good shower really, however on entering the hotel we were informed that they were having some issues with the water pressure at the moment, so we were prepared and appreciated the heads up. We were able to use the facilities at the pool, and have a bath in the hotel room instead.

The staff were exceptionally friendly and helpful from entering the hotel and checking in until checking out at the end of the stay. The facilities where good, and we were very pleased with the pool and sauna.

Stayed in May 2024

Water issues in part of the hotel, was downgraded from the suite to a prestige room

The room was nice and spacious, very clean

Stayed in April 2024

Really, really hot in the room. We turned the radiator off and opened the windows but stroll uncomfortably hot!

Brilliant breakfast, lots of choice and all great!

Stayed in May 2024

The bed was very hard and I struggled to sleep as a result. I also thought the hotel was overly warm which meant having the window open all night which in turn meant it was noisy

Stayed in May 2024

The hotel looked like it needed an update. The pillows on the bed were old and flat and hard. The TV was pointless as we couldn’t watch anything not even terrestrial or freeview and couldn’t screen cast to it either.

Proximity to Chester zoo. Breakfast was good. Pool facility was good.

Stayed in April 2024

Walk in shower would have been good, need to specify if the room booked is on the ground floor or top floor. Had no lift and had to change room due to mobility problems.

Room clean and comfortable, breakfast good, staff friendly and very helpful.

Stayed in April 2024

Food from bar was very overpriced and cheap.

Staff lovely. Clean throughout and comfortable. Very quiet.

Stayed in April 2024

Changing rooms were a little shabby.

Great food and facilities. Near to where we needed to be for Liverpool FC match but near enough to enjoy Chester Zoo on our second day.

Stayed in April 2024

The price of drinks 😅

Room spacious and clean and the swimming pool was a huge hit with the children.

Stayed in March 2024

The rooms and pool are looking tired and a bit dated.

We had a gorgeous meal in the restaurant and the staff couldn't do enough for you. Lovely bar area and grounds. We took full advantage of the gym and pool.

Stayed in April 2024

Nothing major - only one large bath towel and hand towel could have done with 2 of each really - no electric plug by the bed - had to trail cable for my CPAP machine (sleep apnea kit!) from hallway and have machine half way down the bed! No bottled water in the room or a mini bar.

Room clean an tidy with good space - excellent large screen TV, excellent WiFi, bathroom decent size, clean, functional and well laid out - good water pressure. Tea and coffee facilities. Beds comfy, pillow / duvet warm and right size for bed! Great service at check-in and check-out - very friendly staff, bar was excellent and well stocked. Hotel very quiet overnight - no noisey pipes or A/C and no rowdy guests.

Stayed in April 2024

Nothing it was fab.

Loved the gym and swimming pool, Also had best night sleep in ages, beds very comfy

Stayed in April 2024

The room we had was really good.x

Stayed in April 2024

The walls are paper thin, we could hear next door talking and watching tv at 2am. Pool changing rooms aren’t dirty and falling apart. It’s a very long walk to Chester, but we knew that.

It was clean and comfortable, parking on site. Room was modern enough. Pool area was ok. Breakfast was amazing with lots of choice. Nice bar near the entrance.

Stayed in March 2024

No sockets near bed for charging phone, no soft lighting by side of bed. Could have done with more choice on evening menu. Not as quiet as some of the other hotels I stay in

Room was ok - clean and tidy. No sockets near bed for charging phone and spotlights over bed on a dimmer switch rather than a bedside lamp, one dimmer switch not working. A load of people decided to stop outside my room around midnight for a chat before going to their rooms which cheesed me off a bit not the hotels fault I know but still disturbed my sleep. Evening meal was very nice although I thought there could have been more choice on the menu. Breakfast was ok. Staff were very helpful and pleasant.

Stayed in April 2024

Extremely nice staff. Good location and nice garden to relax. Nice breakfast, good choice of food and probably one of the nicest burgers I ever had.

Stayed in April 2024

Great location

Stayed in April 2024

Pillows in room a little lumpy but bed was overall comfortable

Friendly staff and super helpful! Great location for chester and surrounding area

Stayed in April 2024

I feel like the carpet could have felt cleaner, maybe a shampoo? And the breakfast quality could be improved. Sausages and bacon mostly. The shower was cold, but after a phonecall to reception, that was quickly resolved which was good.

The family room was spacious and great for a family of 4. The swimming pool was great and that was the main reason we chose to stay here. Location great for visiting Chester and the zoo. We would stay again.

Stayed in March 2024

3 false fire alarms during the night and early hours of the morning

All good

Stayed in March 2024

Was very hot had to leave window open but could then hear the traffic all night

Location was great as it was used to visit the zoo 10 minutes away breakfast was brilliant staff were friendly

Stayed in April 2024

The pillows were lumpy. The rooms decor particularly the bathroom was a bit 'tired'. Mould on the grouting and the use of a shower curtain.

The staff were friendly, the pool was clean, the breakfast was great

Stayed in April 2024

No salt on breakfast table Lockers difficult to lock even with padlocks

Bedroom Pool and spa facilities Choice of Breakfast Lounge Bar Garden pods

Stayed in April 2024