1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Well located for Terminal 4 and easy access to London via underground. Apart from the bar, there were limited areas to socialise without background music. Bedroom generally quiet, even though we were at the end of the corridor near the lifts. Good breakfast, although they could do better with continental selection.
Negative section of review
The staining of the carpet in the room. During stay the hotel was cleaning the corridor carpet, but it was the rooms that needed attention. There seemed to be paint spilled on the carpet. The beds were not that comfortable. We asked for a twin room but were allocated a double - which in fairness was quickly rectified.
Positive section of review
The hotel is in an excellent location for trips to London Gatwick with an airport shuttle provided. The room was small but it did the job for a few hours rest before an early morning flight. The front desk is well staffed and they are very clear on instructions for what to do when you leave the property.
Positive section of review
It is a nice house, where you can plan your stay. It was clean and the host very friendly. I will recommend it and by any occasion happy to be back.
Positive section of review
Boutique style self contained apartment, enormous comfy bed, self checkin, sauna, great sized tv
Negative section of review
No hot water in shower, litter around hot tub, uncomfortable bed settee as second bed, the very open plan bathroom was uncomfortable for our teenagers and table was bit small for dining.
Positive section of review
Central location. Quick check in. Very clean. Great selection at breakfast.
Negative section of review
Single beds are far too small which I'm not used to so sleep wasn't great. Everything else was fine.
Positive section of review
Location and beautiful sea view from the balcony
Negative section of review
Nothing
Positive section of review
Excellent room everything we needed
Positive section of review
The location is great.
Negative section of review
The staff were rude and clearly hated their jobs. The rooms felt like prison cells - small, cheaply fitted out, and barebones. The “bed” was horrible. It’s expensive for what you get. Everything about this hotel left a terrible impression on me and I’d never go back. I hated it.
Pennygown, United Kingdom
Positive section of review
Pretty view, clean.
Negative section of review
'Beach House' is a misnomer - there is no easy access to the beach; a picture shows the house; you would not imagine an airstrip & fences in front with no access. One assumes you can access the beach if you say you have a 'beach house' to rent! I lived in California and beach house means sand is on your shoes & it's close/accessible - it was not; matter of fact, to even GET to the beach house if one tried right from the back door: 1) there was a fence, 2) then a garden, 3) then an airplane landing strip, 4)then a fence, 5) then rocks/beach. 'Beach' house listing should be changed. Instructions told me to walk down the road towards the hotel and then to a gate. On the gate was a sign saying basically no access (though I saw folks walking their dog across the airfield landing strip). On my trip I only booked mostly beach homes - had I known there was no beach access, I would not have booked it. Also, there was TOO much technology NOT to provide ANY info (except the WIFI password) - and I work in TECHNOLOGY! Missing instructions/preferred settings for: fireplace, heating & cooling, shower, jacuzzi tub, dryer, and 2 bathroom TVs. AirBNBs (which I almost always stay at) all provide a nice BINDER with information (wifi, AC & all instructions, sites to visit). The high-tech shower kept getting hotter that my friend had to jump out - had she known HOW to work it, it would have been an enjoyable experience. The dryer is a condenser type, meaning you need to EMPTY the water tank. Housekeeping did not empty - it was FULL when we used it. I hurt my finger trying to reopen the lockbox to put the keys back, so I put the keys under the mat. I sent an email saying where I put the keys & received several messages & a call saying they thought I perhaps took the keys. I did not.
Positive section of review
Homely