1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The apartment was exactly how the pictures looked. It was secure, and comfortable, close to the town center. Staycay were available when needed, as had a few issues, but called staycay and they were fixed. Everything you need is available at the apartment, kitchen items, towels, hairdryer etc for a comfortable stay.
Negative section of review
The internet wifi had continued issues. I believe other apartments are using each other's net, as it is metered it could cut off anytime. This wasn't good for us as we were on International mobiles, without our own net. I did mention to the company and I belive they are going to check that and make improvements. The mattresses are not good, so a good sleep is impossible. One bed room had no window, and apparently the apartments are different sizes, and the one assigned to me was a smaller one. You can see from the pictures that there are some differences like windows etc. Unfortunately, the apartment was not really clean when I arrived. It was rectified, Staycay sent us a cleaner the day after. There was also an issue with the shower, again it was rectified and a plumber sent. This was inconvenient as we had traveled and were tired.. A days refund was issued for the inconveniences. The Staycay is responsive though and fixed everything in a timely manner, so overall I think it was just one of those things, and all good in the end. It was a peaceful stay.
Positive section of review
The location was fine ,on main road but was really quiet.Food very good ,breakfast was a help yourself so you could have anything you wanted and the staff couldn't have been more helpful
Negative section of review
I found the beds to be a bit on the hard side but it didn't stop me enjoying the stay
Positive section of review
Lovely guest house. Millie very welcoming. Very comfortable stay and would certainly recommend. If back in the area would certainly return to 'The Laurels'.
Negative section of review
No complaints at all.
Positive section of review
Location perfect This is the hotel I stay at mostly when I’m in London.Underground about 50 yards away bus stop outside hotel from Oxford St area and Victoria
Positive section of review
The location was idea, close to two tube stations, shops and restaurants. And Kensington Palace.
Negative section of review
The stairs. No lift in unit we stayed in. Had to carry bags to third floor, six flights of stairs with last one the worst. Asked for ground floor or first floor, not available, no offer to pay for upgrade to different room.
Positive section of review
Great location and the owners were so helpful Breakfast was great
Negative section of review
Nothing
Positive section of review
Clean and comfortable room Convenient for the station and town
Positive section of review
Well appointed, tastefully decorated & superb location.
Negative section of review
No dislikes
Positive section of review
Brilliant stay. Location was great. Thanks
Positive section of review
The hot water
Negative section of review
The bed was uncomfortable. Rolled into the middle. Actually was like something picked up from a charity shop. Found sweet wrappers and a cigarette end under the bed. Windows all misted up. In general state of disrepair.
