“I like how shameless they are! I would never in my life able to imagine being accused by a customer service that me as a customer is staying in their lobby until 11pm because of their broken IT system not able to check in, to beg for their compensation. Out of mind!”
“For what I paid it was spot on. Furniture and decor was quite battered but the bed looked and felt pretty new. Bed was comfy and everything worked. Bonus to have a fridge.”
We have more than 70 million property reviews, and they're all from real, verified guests.
How does it work?
1
It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
