Gloucester Road, Cheltenham, GL51 0TS, United Kingdom
#8 of 28 hotels in Cheltenham
Guests' ChoiceBased on 952 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.5
Facilities
8.5
Staff
9.1
Value for money
8.2
Free WiFi
8.3
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End of dialog contentReviewed: 5 May 2024
John
United KingdomThe scented corridors. Overpowering and unhealthy artificial smells.
Room clean and comfortable. Staff friendly and helpful.
Stayed in May 2024
Reviewed: 5 May 2024
Deborah
United Kingdomneed to pay for car park
bathroom was excellent, room very clean
Stayed in May 2024
Reviewed: 5 May 2024
Cath
United KingdomFriendly staff nice hotel
Stayed in May 2024
Reviewed: 5 May 2024
John
United KingdomPrice of food was expensive...at lunch I paid £9 nearly for 1 chicken skewer
Nice bar area with TV...room was lovely with a big bed which was very comfy
Stayed in May 2024
Reviewed: 4 May 2024
Fran
United KingdomAll good
Convenience of the hotels site. Leisure facilities. Room size
Stayed in May 2024
Reviewed: 4 May 2024
Ron
United KingdomThe food at the bar was a bit pricey
The suite was lovely
Stayed in May 2024
Reviewed: 3 May 2024
Ronald
United KingdomPillows are rock hard
Everything. Staff and facilities
Stayed in April 2024
Reviewed: 2 May 2024
Julie
United KingdomOlder rooms slightly odd shapes so unwieldy to move easily around.
The is very convenient and the rooms whilst old, well maintained and functional. There is no ac and that did not matter but it does become an issue in the hotter months. The difference is the staff. Without exception they are efficient, super friendly and accommodating, nothing is too much trouble and done with a smile- so refreshing. The food is excellent: generous portions and very tasty.
Stayed in May 2024
Reviewed: 2 May 2024
Tanya
United KingdomThe women's changing rooms were very small. Our room key kept failing.
I really liked the spa, the staff were lovely and breakfast was very nice
Stayed in April 2024
Reviewed: 29 April 2024
Suzanne
United KingdomThe outside needs to be made nicer. It was a room for 3 adults but we only had 2 mugs and 2 towels which was very poor. We had to go and ask for another towel and mug.
The outside wasn’t very good, however the inside was much nicer!
Stayed in April 2024
Reviewed: 29 April 2024
Cormac
United KingdomSome of the gym equipment was out dated and needed cleaning.
The whole environment was pleasing and very clean throughout. The staff were ever helpful and responsive to questions etc. The food served was very good. The swimming poll and gym were clean and the staff helpful. There was a member of staff Grainne who went about and above my expectation. She was polite and demonstrated a kindness to all people she came in contact with.
Stayed in April 2024
Reviewed: 29 April 2024
Richard
United KingdomVery good staff. Comfortable bed and spacious room. Location good for the motorway. Good food and breakfast. Very clean room.
Stayed in April 2024
Reviewed: 29 April 2024
Garima
United KingdomLocation of my room. It was good though.
There should be e a portable fridge in the room.
Stayed in April 2024
Reviewed: 28 April 2024
Jess
United KingdomThe health suite could be updated
The room was super comfortable, the breakfast was great.
Stayed in April 2024
Reviewed: 28 April 2024
Vikki
United KingdomThe mattress was quite Hard. Gave us both bad backs.
Staff were very friendly and couldent do enough for you. Price was good value aswell.
Stayed in March 2024
Reviewed: 27 April 2024
Mike
United KingdomWent down to breakfast at approx 8.30 and had to run the gauntlet of chambermaids changing rooms and using the lift. Made us feel uncomfortable about staying as long as we wished.
Availability of swimming pool,access from motorway.
Stayed in April 2024
Reviewed: 26 April 2024
Adam
United KingdomDouble bed was a little small for the 3 person room.
Staff were very friendly upon arrival.
Stayed in March 2024
Reviewed: 25 April 2024
Maxine
United KingdomWas lovely and spacious
Stayed in April 2024
Reviewed: 24 April 2024
Pires
United KingdomFriendly staff as always, gym, food quality at the restaurant
Stayed in April 2024
Reviewed: 24 April 2024
Ben
United KingdomMenu options. Not a lot of healthy options.
Informed staff. Comfortable bed. Shower pressure. Breakfast.
Stayed in April 2024
Reviewed: 24 April 2024
Lesnal
United KingdomNeeds some TLC in places. Too much noise from neighbouring rooms.
Convenient location for us. Excellent breakfast.
Stayed in April 2024
Reviewed: 22 April 2024
Craig
United KingdomThe soundproofing could have been a bit better, could hear people talking and laughing through the night.
The whole hotel was amazing, very clean, comfortable and everyone was very happy and friendly.
Stayed in April 2024
Reviewed: 21 April 2024
Nick
United KingdomExcellent value for money. Very friendly staff
Stayed in April 2024
Reviewed: 21 April 2024
Yvonne
United KingdomRoad noise, thin walls and sound travelled. Not informed prior that £7 for car parking - very steep price.
Easy to find, park and check in. Comfortable, large room. Clean bathroom, clean fluffy towels and plenty hot water.
Stayed in April 2024
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