Shurdington Rd,, Cheltenham, GL3 4PB, United Kingdom
#20 of 28 hotels in Cheltenham
Guests' ChoiceBased on 2054 hotel reviews
7.7Cleanliness
8.4
Comfort
8.4
Location
8.4
Facilities
8.2
Staff
8.3
Value for money
7.7
Free WiFi
8.5
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End of dialog contentReviewed: 30 April 2024
Michaela
United KingdomShower Staff was very slow room was ready considering they hav from 11 to 3 to clean it and getting drink at the bar was rubbish aswel
Comfy room
Stayed in April 2024
Reviewed: 29 April 2024
John
United KingdomBit hotter
Nice, good choice
Stayed in April 2024
Reviewed: 29 April 2024
Rebecca
United KingdomThere was a large party happening in one of the conference rooms. They were very drunk, loud, sick and they also caused massive queues for food/drink at the normal bar
Lovely bar, restaurant and Spa area Nice quiet location
Stayed in April 2024
Reviewed: 27 April 2024
Steve
United KingdomThermostat didn’t work.
Staff were great.
Stayed in April 2024
Reviewed: 24 April 2024
Mrs
United KingdomVape smells coming through the window day and night into the room we were in when we wanted the window open
Nice room . Needed comfortable seating ! Seat at desk wouldn't stay up !
Stayed in April 2024
Reviewed: 24 April 2024
John
United KingdomNobody on reception on arrival and had to chase the receipt for my stay
Nice facilities and good breakfast
Stayed in April 2024
Reviewed: 19 April 2024
Ragini
United KingdomRoom too cold
Stay was ok
Stayed in April 2024
Reviewed: 19 April 2024
Chris
United KingdomVery nice breakfast. Good selection and variety of items available. Lots of space and time allowed too.
Stayed in March 2024
Reviewed: 15 April 2024
Hilary
United KingdomDrinks to expensive
Rooms very good and Breakfast Superb
Stayed in March 2024
Reviewed: 14 April 2024
Dave
United KingdomDid note that our plates and glasses from our afternoon late lunch outside, still hadn't been cleared away the following afternoon. Maybe short staffed, but they knew we'd eaten outside as they brought the food to us, so no real excuse for not clearing it all away. Bed was a bit too firm. Breakfast £15 pp extra. Lightning was poorly arranged in the room. No good lighting around the mirror at the dressing table.
Room was a good size. Staff in general were good. Breakfast was good (pity it wasn't included in price) Pool and spa were nice, but hot tub had far too much chlorine in it. Hotel location is perfect for Gloucester and Cheltenham visits.
Stayed in April 2024
Reviewed: 12 April 2024
Alexander
United KingdomBreakfast. For the price paid the breakfast was very poor value. The generic chain restaurant next door is cheaper and has a better selection
Stayed in April 2024
Reviewed: 7 April 2024
Debbie
United Kingdomroom needs to be redecorated
lovely welcome, good breakfast and I particularly liked the pool facilities
Stayed in March 2024
Reviewed: 5 April 2024
Pushkar
United KingdomSwimming pool, hot tub, steam and sauna closes pretty early ~ 6PM Changing room not clean
Nice room and comfortable bed Good breakfast Huge car park and easy drive to Cotswolds
Stayed in April 2024
Reviewed: 3 April 2024
Maggie
United KingdomNothing
Location perfect for visit to Cotswolds Breakfast had lots of variety. Particularly liked the poached eggs which you can order separately
Stayed in March 2024
Reviewed: 3 April 2024
Tim
United KingdomThe shower was poor. I expected better from a 4 star hotel. It was just a little dated and simple.
The breakfast was great and I liked that we could leave our Moto luggage with the front desk whilst we explored the local area
Stayed in March 2024
Reviewed: 2 April 2024
Haarish
Indonesia1. They can provide a tooth brush and paste. 2. Need some more varieties in breakfast like (Asian cuisine).
Overall service and accommodation was very good
Stayed in April 2024
Reviewed: 1 April 2024
Ambarish
United KingdomN/a
The rooms were great and you are close to the villages in the Cotswolds
Stayed in April 2024
Reviewed: 1 April 2024
Oana
United KingdomAbout room wasn’t clean properly(I don’t think been hoovered the carpet and furniture dust),hair dryer didn’t work,Tv didn’t work properly,even we went with TV control to change batteries. Little bit more attention about cleaning…in rest all good.
Location was good.Good facilities.Good breakfast.Nice pool.
Stayed in April 2024
Reviewed: 1 April 2024
Kelly
United KingdomNothing really apart from a noisy neighbour!
Smelt so lovely and clean
Stayed in April 2024
Reviewed: 1 April 2024
Tracey
United KingdomI thought the breakfast was a bit under par compared with other hotels. Had to wait 10 minutes fir eggs to come. Bacon hard. Pineapple very unripe.
I liked the location .
Stayed in March 2024
Reviewed: 1 April 2024
Jordan
United KingdomN/A
The bed and pillows
Stayed in March 2024
Reviewed: 30 March 2024
Michael
United KingdomNothing
Excellent spa, bar and restaurant
Stayed in March 2024
Reviewed: 27 March 2024
Jade
United KingdomI was locked in the bathroom in the leisure changing rooms , it was a door knob mail function and just bad luck , however maintenance team managed to get me out and the staff kindly watched my children while I was indisposed, not that they noticed my absence.
The Pool was lovely and warm , hotel exceptionally clean throughout. The room was comfortable and clean had everything we needed and staff were friendly and helpful.
Stayed in March 2024
Reviewed: 25 March 2024
Nicola
United KingdomOne of the plug covers was on floor and the wires showing.
Fridge in room, compact tea tray Restaurant Swimming pool Staff friendly
Stayed in March 2024
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