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Reviews of Quality Inn & Suites near I-480 and I-29 2 stars

3537 West Broadway, Council Bluffs, IA 51501, United States

#25 of 25 hotels in Council Bluffs

Guests' Choice

Review score

Based on 208 hotel reviews

4.2

Score breakdown

  • Cleanliness

    5.0

  • Comfort

    5.3

  • Location

    6.5

  • Facilities

    4.7

  • Staff

    6.0

  • Value for money

    5.3

  • Free WiFi

    5.7

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Showing 1 – 25

  • Reviewed: 27 October 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Unclean, water pressure was bad, coffee in room was horrible.

    Price and location was great.

    Stayed in October 2024

  • Reviewed: 17 September 2024

    5.0
    decent accommodation, not easiest location
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    the swimming pool was in complete abandon

    most affordable solution in the area

    Stayed in June 2024

  • Reviewed: 31 August 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Suite
    • Stayed 1 night
    • Submitted via mobile

    Didn't like the hard floors voice echoes throughout the room and TVs never worked it

    The manager gave me my second night at a discount that was good

    Stayed in August 2024

  • Reviewed: 31 August 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    It was ok

    Coffee breakfast

    Stayed in June 2024

  • Reviewed: 29 July 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 2 nights
    • Submitted via mobile

    409My room was very hot when I entered and fridge leaked, i didnt het soap orcan ice box. 414 the TV didn't work and there was no way of giving a bath.

    The staff was the best part

    Stayed in July 2024

  • Reviewed: 3 June 2024

    4.0
    I will never waste my money going there again
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Over priced place smelles really bad. Breakfast was a joke.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    5.0
    It's a motel
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Well many things are in need of repairs. Ac the filter needs to be replaced it's all broken. The surround around the tub needs replaced can only take a shower. There was a huge hole in the wall around the outlet.

    The pool was nice

    Stayed in May 2024

  • Reviewed: 5 April 2024

    5.0
    It got the job done.
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Although no smoking signs are clearly placed throughout the property, at all the exits, the grounds were covered with cigarette butts and the entire hotel smelled like cigarette smoke. Inside our room was a bit better, but the cigarette smell creaped into our room through spaces around the door. Although the lobby was updated and modern, our room, the breakfast room, the pool, the exterior were outdated and poorly kept. Flickering lights in the hallways, dingy carpets, peeling paint. The door handle to the exit door nearest to our room was broken. There was a trick to opening the door without pulling the handle off. The railings inside the swimming pool had the same issue. The bottom brackets had either come loose or were never installed, so when using the exit ladders, you could not pull on them. They felt very unsecure and rickety!! The tub in our room did not drain well. Despite reprogramming the air flow machine in our room several times. The room stayed a constant 74 degrees. A little too warm for our liking. The second and third day of our stay we were met with not only cigarette smoke, but also a very strong Marijuana smell. GROSS!!!!! I'm my party, it was my two young children and I. Inside our room we felt safe, but outside our room, we traveled quickly, and on high alert. The hotel was in a run down part of the city, so it added a bit of uneasiness to the overall feel of the property.

    The room rate was perfect for our budget. The room was spacious and appeared to be clean. The refrigerator worked very well and kept all of our food cold and fresh. The wifi was screaming fast, which was excellent for the work I needed to get done. I have never had that GREAT of wifi at a hotel!! The swimming pool, 👍👍 top notch! The water was warm, and the depth of the pool made it extra fun to play in!! Lastly, the front desk guy. He was very kind. He helped replace batteries to our TV remote and helped program the tv. He allowed us to check in a few hours early. We were always greeted with a smile and he was sincere in his desire to accommodate and help us.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted via mobile

    The hole in the ceiling above the shower

    Ok beds

    Stayed in February 2024

  • Reviewed: 10 March 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Business King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lamp was broken in the pain part of the room had to leave the bathroom light on an the bathroom door cracked open incase one of us need to get up in the middle of the night.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    5.0
    Passable
    • Family with young children
    • Double Suite
    • Stayed 2 nights
    • Submitted via mobile

    It was a dump . People are living there. Permanently. Jumping out of their window to smoke,and jumping back in. Bathroom, they painted over the mold around the tub. room 320. Bedding was bad, sheets were wrinkled,I was sure if they were clean or not. They say you get what you pay for. Extremely disappointed hallway reeked is smoke and wet moldy carpet This happen once before in San Antonio.. we witnessed people selling drugs, and 4 girls turning tricks. It was supposed to be a super 8. Close to the Riverwalk. So I quit using booking com. I would like a refund. I would like a refund of my 131$ dollars. The trip in San Antonio was never answered. Do you people EVER CHECK ROOMS OF MOTELS OR HOTELS BEFORE ADDING THEM TO YOUR LIST OF YOUR HOTELS

    1. East access to interstate, 2 close to family. Many restaurant close by. As well as Omaha Old Market,

    Stayed in February 2024

  • Reviewed: 29 December 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted via mobile

    Attendant at desk, tried double charge and use credit card.

    Breakfeast

    Stayed in December 2023

  • Reviewed: 31 October 2023

    4.0
    For low cost room, gets the work done.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Bed bugs

    It's Iowa, not much expectation.

    Stayed in September 2023

  • Reviewed: 30 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 4 nights
    • Submitted via mobile

    The facility was a bit rundown i.e lights not working and shower curtain kept falling down. We didn’t get any room service during our stay despite asking for new towels. The hallways smelled funny but the room itself was not too bad. The air conditioner in the breakfast room was not efficient enough so it was really hot.

    The location was very convenient to Central Omaha.

    Stayed in August 2023

  • Reviewed: 22 July 2023

    5.0
    Not bad for under $100, but FAIR is really all I can give it.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    My boyfriend and I stayed two separate nights...one night on our way through town and again on our return back through. The first visit, I had to change rooms immediately because the toilet was running from the moment I opened the door and didn't seem to stop. The second visit was better, but in both cases the condition of the rooms were disappointing. It's like they sent their painter through with a blindfold...paint all over the floors and the door knobs, etc. Not to mention the bathroom door must have been soaking in water at some point as the bottom 2-3" was split and cracked terribly. And the shower in our room on the 2nd night had issues...it sounded like a jackhammer running when you tried to turn on the hot water...which took forever. I'm sure the neighboring rooms hated us!

    Rooms were basically clean and the staff was friendly. The location is fairly quiet and is only 5+ minutes to Omaha Eppley Airport and downtown. They offered free Wi-Fi, in-room coffeemaker with coffee and tea packets, and tiny shampoo/conditioner/lotion bottles (~0.25 oz prob.). The continental breakfast is nothing to write home about, but they do offer it, which was nice.

    Stayed in July 2023

  • Reviewed: 16 July 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Business King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    THE NOISE FROM ABOVE US IN THE T ROOM WAS UNACCEPTABLE!!! I CALLED THE FRONT DESK TO COMPLAIN BUT NOTHING WAS DONE!!

    Bed was comfortable, breakfast was good and the shower was easy to access for handicap reasons.

    Stayed in July 2023

  • Reviewed: 6 July 2023

    5.0
    The room was ok for the one night we needed it. We'd have gone elsewhere if our stay was longer.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The door to the room had to be forced open/closed. The towel bar was on the floor, next to the toilet, instead of on the wall. The iron and ironing board were not there. The freezer section of the refrigerator was solid ice.

    The a/c worked well.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    3.0
    For the Love of God go Elsewhere!!
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted via mobile

    I have slept on jail beds that were more comfortable. The pool was not heated and the water was extremely cold even for an indoor pool. There is significant evidence of mice in the commons area where breakfast is served. The carpets are staind throughout the facility. They tried covering up a hole in our room wall with a painting and the smoke detector was missing from our room, pictures included. The whole place has a sour smell...like garbage that has sat in the trash can and needs taken out.

    The location and staff were about the only positives of this hotel.

    Stayed in June 2023

  • Reviewed: 1 July 2023

    4.0
    Just worth the money
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smells, mold in shower, thin walls/ noise levels

    Value, helpful staff

    Stayed in June 2023

  • Reviewed: 4 June 2023

    3.0
    Facility was neglected.
    • Leisure trip
    • Couple
    • Double Suite
    • Stayed 1 night
    • Submitted via mobile

    Several plugins didn't work. Fridge didn't work properly. Bathroom door was falling apart.

    Breakfast was adequate.

    Stayed in June 2023

  • Reviewed: 27 May 2023

    3.0
    Overall the hotel needs some improvement. like when my husband told them about the knob in the tub we should have been o
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    The knob in the bathtub came off in my hand the first night we were there and there was nothing to plug the tub with to give my daughters their bath.

    I really liked the size of the room but the lack of furniture in the room made it very unhomey like.

    Stayed in May 2023

  • Reviewed: 19 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We did not incur any incidentals and yet they billed us even though they gave us a receipt that says no other chargers. I disputed it with my card company

    Close to freeways

    Stayed in May 2023

  • Reviewed: 8 March 2023

    3.0
    Refund
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    It sucked

    Stayed in February 2023

  • Reviewed: 27 January 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted via mobile

    The location that's about it I had one set of Towles no wash cloth the heater was broken and stuck on 86 or just shut off after awhile I could not figure out why it was so cold then I found the broken window yes it was a cheap room but come one guys I froze my ass off most the night

    Stayed in January 2023

Showing 1 – 25

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