Some check in staff ( elderly male) not very helpful. It appears that check in time is strictly followed ie 3pm and if you happen to arrive early there is little that can be done. No suggestion how to spend your time before 3pm. Perhaps that is the protocol locally. No early check in even if the room is ready.

Location. Spacious room. Good quality buffet

Stayed in November 2024

A good location hotel, a vintage one, yet it's lovely and peacefully for us. We can drive to any attraction places within 15 mins. and a easy parking lot surrounding. We booked for japanese style rooms, it's clean, it's fit us for 3 people, which meet our expectation. Their staffs make our beds during we have dinner, the Kaiseki dinner is very good and we find variety of food for Breakfast with fresh seafood and more. The onsen is good even it's amount of pools not as many as other big hotel nearby yet it's good enough for us.

Stayed in October 2024

The onsen was really good 👍 and location was perfectly located. Grand hotel with the history.

Stayed in October 2024

quite some dust at the window net. bug in a room. if the hotel can improve this I would give it 10/10.

Onsen is the best! public bath at the onsen is great. fully equipped! I don't even get a chance to use the bathroom in the room! ^^ Both breakfast and dinner are great with variety of foods and drinks and desserts!

Stayed in October 2024

Onsen is fabulous

Stayed in October 2024

Hotel room is dated and thus the carpet has a musty smell. But the hotel has placed an air purifier in the room.

Full and good onsen experience. Dinner buffet spread was awesome. Service was impeccable. Their Yukata was comfortable, much better than other hotel's.

Stayed in October 2024

The in room AC does not work. I’ve read other reviews noting the same thing. It just weakly blows out ambient room temperature air even at maximum setting. Others in the hotel just leave their door open to get AC air from the hallway, which does work.

Tattoo friendly onsen! The staff goes above and beyond. Walking distance to Hell Valley.

Stayed in September 2024

Dining room too big and industrial. Food trays remain empty half an hour before dinner is over

Nice onsen and great pillow and mattresses

Stayed in September 2024

The first room we were given had strong smell of tabacco. We requested to change it and got a better equipped room but it smelled of cigarette ash. At that point we gave up and did not ask to change rooms again.

Very good location, right next to the Noboribetsu Onsen Terminal. We took a bus ride from the Noboribetsu JR Station there. Public onsen is free for guests and there is also a private one to hire for 50 minute session (3300 yen).

Stayed in September 2024

Room was small for 300$ a night. No meal included for this price at this type of hotel is not worth the price. The AC in the room did NOT work well at all.

Location was great - near Jigokudani. The hotel itself is well maintained, clean and somewhat modern. Onsen is fantastic.

Stayed in August 2024

The breakfast and dinner buffet left much to be desired. I would pass on the food and just stay in the room next time.

The room with the private tub was absolutely gorgeous. The hotel was literally outside of the station.

Stayed in August 2024

Great location and perfect for trying out a ryokan style hotel and onsen for the first time!

Stayed in August 2024

Room rather dated but clean. Didn't like the "devil" mascot-like figure in the lobby

Location, staff and breakfast were great

Stayed in July 2024

A bit old but understandable since it is one of the pioneer hotels in Noboribetsu.

Shuttle bus thru Yuyu liner from sapporo is very convenient. The onsen was big, complete amenities. The tatami room is big for 3 people, clean & spacious. There is a toilet, sink and shower room. Location is unbeatable, walking distance to local bus station. A good hike to Jigokudani and Oyunuma foot bath. Breakfast is the best! Salmon roe buffet and Noboribetsu Milk were the highlights. Gift shop sell cute stuff and souvenirs. A good hotel for one to two nights if you like onsens. We loves Noboribetsu

Stayed in July 2024

The property looks a bit old.

It’s clean, simple. The onsen is very clean and nicely set, I really enjoy the outdoor area.

Stayed in July 2024

There's not much to do in noboribetsu and a lot of the facilities (like the café and karaoke rooms) were closed in the hotel. There were also no massage chairs unfortunately.

Beautiful onsen! I used both the private tub in my room and the public onsen in the hotel and was amazed by both of it.

Stayed in June 2024

Very close to the bus station and Jigokudani

Stayed in June 2024

We enjoyed our stay with your hotel except that the pillows are too soft and not suitable for sleeping.

Stayed in May 2024

Maybe it’s off peak by now but the massage spa isn’t open everyday and the karaoke rooms are shut. We wanted dining in the room at first but the reception was trying to tell us it’s very expensive and when we asked how much, she said they don’t have enough staff — so maybe book that ahead if you want to do that :)

The onsen on the left has an amazing outside section, with waterfalls etc. Just beautiful! They change sides for male/females daily so if you don’t see it, don’t worry, just wait till the next day. The breakfast is huge and has lots of things to try!

Stayed in March 2024

The food. I know buffets can't cater to everyone, and this one tries really hard to have a variety of international dishes but none of them were fantastic. I'd recommend sticking to the Japanese sections of the buffet because everything else was disappointing. Also don't go during the last hour because everything is lukewarm/not hot enough.

Loved the resort and onsen. The outdoor bath was incredible and we loved the private bath in our room. The hotel is kept very clean, but the private bath in our room had quite a bit of mold everywhere. For such an upscale resort, I was surprised that part wasn't kept cleaner. Walkable to Noboribetsu's major sights--Jigoku Dani and the bear park. We wanted a classic Hokkaido onsen town experience, and Noboribetsu Grand Hotel and this cute little mountain town delivered!

Stayed in February 2024

Pricey Room had a strong musty smell due to carpet

Great facilities especially the indoor/outdoor onsens Staff was very helpful despite the language barrier Room was clean enough Hotel is old but well maintained Buffet breakfast included and offers good selection

Stayed in November 2023

Breakfast and dinner varieties are the same everyday. It will be better if there's alternate days of menu to make it more interesting.

Onsen just within the hotel compound is very convenient.

Stayed in December 2023

It was a bit old

It was near to the shopping street

Stayed in October 2023

Dinner area was really hot. Perhaps the AC was down that weekend?

Onsen was wonderful. Probably one of the best onsens (natural sulfur from the area). Staff were very pleasant and it was located a short walk from Jigokudani. The evening walk there was very beautiful. Breakfast & lunch had a large variety of choices.

Stayed in September 2023