049-5721 Hokkaido, Lake Toya, Toyakoonsen 34-4, Japan
#32 of 41 hotels in Lake Toya
Guests' ChoiceBased on 30 hotel reviews
7.4Cleanliness
7.7
Comfort
7.9
Location
9.0
Facilities
7.2
Staff
8.3
Value for money
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 1 February 2024
Peacefulzephyr
United Statessignificant smoke smell in room (despite me choosing non-smoking) staff pretty much always absent (you can store your luggage but no staff will look after it) facilities are old onsen is very sad - also indoors; i don't recommend coming here just for the onsen. you can find better ones in muroran and noboribetsu
late view good location is relatively good - close to the lake and the bus station generally quiet
Stayed in January 2024
Reviewed: 31 October 2023
Kevin
TaiwanNon
Wonderful location
Stayed in October 2023
Reviewed: 5 September 2023
Lynda
United StatesThe breakfast was always room temperature or cold, apparently having been put out quite some time before our scheduled breakfast time.
The hotel is right on Lake Toya and we had a spectacular view from our fourth floor window. I wish there had been an accessible balcony. Also the location in central Toyako Onsen made it easy to walk to dinner the nights that we were there.
Stayed in August 2023
Reviewed: 4 August 2023
Amber
United KingdomThe room smelled strongly of smoke. Only one plug socket.
Location & view on the Lake with beautiful big windows
Stayed in August 2023
Reviewed: 25 July 2023
Michelle
SwitzerlandAs the rooms are smoking-rooms, there is a faint smell of old smoke. It wasn’t a problem, but it’s best to be aware of it when booking.
Very spacious room with comfortable seating area with lake view. Onsen is also good, it also never got crowded.
Stayed in July 2023
Reviewed: 14 June 2023
Steven
Singaporestaff tell us no dinner provided despite menu stated they have. hotel too old and there is some weird smell maybe from woods. worse is cannot shower in own room, need to go downstairs to shower at public bathroom. breakfast is simple.
location super good, stay in hotel able to see firework at night clearly. laundry service provided.
Stayed in June 2023
Reviewed: 1 June 2023
Apolline
Francethe view!!!! and the onsen!
Stayed in May 2023
Reviewed: 24 May 2023
Eric
SwitzerlandUnforunately all rooms are smoking rooms, there is a bit of smell. No shower in the room, have to use the onsen-which is fine to us.
Nice onsen, fine japanese style breakfast. Very friendly staff.
Stayed in May 2023
Reviewed: 1 January 2023
Chong
Singaporeall rooms were smoking. they should have non smoking rooms to cater for families.
nice onsen, a bit dated facility but very comfortable.
Stayed in December 2022
Reviewed: 13 November 2022
Katrina
Australiagreat location and excellent value for money we also had a great view of lake toyako on the 3rd floor
Stayed in November 2022
Reviewed: 19 October 2022
Joo
SingaporeNo meal plan offered .
Very good of the lake . Room are relatively big and comfortable . Car parking available
Stayed in October 2022
Reviewed: 25 January 2024
Abby
United KingdomOnsen was pretty small
Beautiful location, perfect fit for purpose room
Stayed in January 2024
Reviewed: 25 January 2024
Sherri
United StatesIt’s a bit run down, could use some updating especially in the hallways and staircases.
The location, the fabulous view, the food and the onsen. Friendly and helpful staff.
Stayed in January 2024
Reviewed: 19 October 2023
Alex
United StatesExtra fees, motorcycles buzzing past my window until 1am, dirty bedding, no bath towels, lack of pillows, door lock didn't work, etc.
There was running water and blankets.
Stayed in October 2023
Reviewed: 4 September 2023
Thian
SingaporeAll rooms face Lake Toya and good viewing of nightly fireworks. 5mins walk to Toya Onsen Bus Station (approx 100 metres away). Lots of restaurants on same street as hotel and bus stop for bus Mt Usu just outside hotel
Stayed in August 2023
Reviewed: 26 August 2023
Pi
TaiwanNone
The service of the hotel staff is very good.
Stayed in August 2023
Reviewed: 7 August 2023
Fook
SingaporeSmell of cigarette n poor cleanliness
Near town
Stayed in August 2023
Reviewed: 17 July 2023
Kelsey
United StatesWould have preferred a non-smoking option
Fantastic views, and the onsen was great
Stayed in May 2023
Reviewed: 26 May 2023
Ck-bk
SingaporeNil.
View was beautiful and overlooking the lake. Was fortunate to catch the nightly fireworks. Walking distance to restaurants. Carpark available.
Stayed in April 2023
Reviewed: 31 December 2022
Bian
SingaporeExpensive and not worth the money. Even breakfast also need to book in advance. Nice view but hotel really sucks.
Stayed in December 2022
Reviewed: 24 July 2021
Anonymous
United Kingdomthe location is great
Stayed in July 2021
Reviewed: 16 November 2023
Masahiko
United StatesThere are no comments available for this review
Stayed in November 2023
Reviewed: 16 October 2023
Kaichen
TaiwanThere are no comments available for this review
Stayed in October 2023
Reviewed: 13 September 2023
Nicholas
United StatesThere are no comments available for this review
Stayed in September 2023
Showing 1 – 25
Manaus, Brazil
Assisi, Italy
Ebensee, Austria
Saint-Rémy-de-Provence, France
Ho Chi Minh City, Vietnam
Tianjin, China
Rio de Janeiro, Brazil
Almaty, Kazakhstan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content