10-14 Union Terrace, Aberdeen, AB10 1WE, United Kingdom
#34 of 43 hotels in Aberdeen
Guests' ChoiceBased on 2027 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
9.1
Facilities
7.6
Staff
8.8
Value for money
7.9
Free WiFi
8.0
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End of dialog contentReviewed: 12 September 2023
Adrienne
United StatesBed was very uncomfortable
Good location
Stayed in September 2023
Reviewed: 12 September 2023
Robert
United KingdomThe hotel itself is starting to feel a bit dated, it has been around 5-6 years since we first stayed in this hotel and in that time it has not undergone any kind of refurb, the furniture & fixings are now starting to feel a bit worn. There has been a pub/nightclub open nearby and the volume of the music was a bit too much, I acknowledge that there is likely not a lot that the hotel itself can do about it though, perhaps if there is a possibility of upgrading the single glazed windows to the front of the hotel that would make a difference.
We have stayed at this hotel on 3 occasions now, each time we stayed we have to compliment the staff, very friendly & efficient, the food is of a good quality, we had both breakfast and a room service meal. The room itself was pretty spacious. The hotels location within the city centre and within walking distance of both the train/bus station id definitely a plus point.
Stayed in September 2023
Reviewed: 7 September 2023
Patrick
United KingdomIt's a bit worn, the cost like all hotels when there's an oil conference was extremely high. OK for what I needed
Central Aberdeen and convenient for transport
Stayed in September 2023
Reviewed: 4 September 2023
James
United KingdomCan’t really think of anything
Breakfast fine. Location great.
Stayed in September 2023
Reviewed: 4 September 2023
Craig
United Kingdom Rooms look dated and could do with a refresh. But that was reflected in the price - all in all excellent value for money.
Location couldn’t have been more central to Union street. Staff couldnt have been nicer. Free motorbike parking at Golden Square. That felt safe and secure. Plus was only one lane away from the back door to the hotel.
Stayed in September 2023
Reviewed: 3 September 2023
David
Not much of a selection left. We arrived at the end of the window and very little food remaining . The walk from the car park to the back door was very bumpy and pretty tricky to do with a wheelchair
Room was really good and staff very helpful with my wife being in a wheelchair
Stayed in August 2023
Reviewed: 28 August 2023
Finty
United KingdomIt was great
Location was excellent. Staff very helpful.
Stayed in August 2023
Reviewed: 28 August 2023
Federico
ItalyRoom was very warm as the room was facing the sun and curtain were open
Stayed in July 2023
Reviewed: 27 August 2023
Elaine
United KingdomHousekeeping staff were very rude Bar staff are very slow and not enough of them, we were a group of 12, over 20 minutes to be served simple drinks order Keys keep requiring reset which is not acceptable up and down during stay Residents cannot get a drink post a certain time which lost hotels offer this facility No open reception at night time, must buzz in like a hostel Whilst Rooms were comfortable but better/more pillows are needed
Location very central Parking Breakfast was lovely Reception staff helpful and welcome Nice seated area for being together as a group Comfortable beds and facilities
Stayed in August 2023
Reviewed: 26 August 2023
Jessica
United KingdomAmazing staff, very friendly bartender who talked to us about the town and pointed out places for us to go. The food was amazing and with such speed.
Stayed in August 2023
Reviewed: 20 August 2023
Teresa
IrelandNo seating area in reception barr 2 not over comfy chairs I know u can sit in bar but a nice comfy couch wud be nice there
View from room Central location Tea and biscuits in room Water in fridge Toiletries Room serviced and tidied every day
Stayed in August 2023
Reviewed: 16 August 2023
Hazel
United KingdomLimited dining options
Great location, good room
Stayed in July 2023
Reviewed: 15 August 2023
Seamus
IrelandRooms were warm with towel rack in Bathroom hot
Proximity to Bus stop
Stayed in August 2023
Reviewed: 15 August 2023
Shona
United KingdomShower in the bath and a little complicated to get the water going. The hotel needs a little tlc, scuffed paint work, threadbare carpet on the stairs and ill-fitting floorboards that make you feel like you are stepping in a hole, maybe I was.
Great location for shopping, socialising and eating, loads of stairs but good for clocking up the steps count, there is a lift. Breakfast was a good varied selection. Comfortable bed and our room was spacious and clean. Lovely view over the city and Union Terrace gardens.
Stayed in August 2023
Reviewed: 13 August 2023
Alexander
United KingdomFridge in room didn't work. 2 lights at dressing table didnt work either. Not sure if a fuse problem.
Good location, friendly staff, small details in room were good. Breakfast was good quality with plenty of options.
Stayed in August 2023
Reviewed: 13 August 2023
Hilma
United KingdomThere was some sort of alarm squealing all night - not the hotel’s fault but we found it difficult to tune it out. Breakfast wasn’t included in the room rate. There was lipstick on my breakfast orange juice glass.
Convenient location for us with the bus stop we needed right outside.
Stayed in August 2023
Reviewed: 8 August 2023
Phillip
United KingdomNice clean room, modern bathroom
Stayed in July 2023
Reviewed: 8 August 2023
Tobias
SwedenOnly complaint is that the breakfast toast always came out severely burned. Not a deal breaker, just unfortunate.
Breakfast was good and varied. Room was comfortable, staff were friendly. Wifi was reliable. Location is central and close to everything, but not crowded.
Stayed in August 2023
Reviewed: 7 August 2023
L
United KingdomN/A
Very central location, near to train station, good value, staff friendly, rooms large.
Stayed in August 2023
Reviewed: 6 August 2023
Elisabeth
United KingdomNeeding a bit updating. The bed was too hard for me. I had to ask for a hairdryer.
Central situation. Served meals. Had a bar. Was an ambient atmosphere.
Stayed in August 2023
Reviewed: 2 August 2023
Mona
United KingdomAll good
Excellent location
Stayed in July 2023
Reviewed: 1 August 2023
Amarachi
NigeriaNothing
Quiet
Stayed in July 2023
Reviewed: 30 July 2023
Ivan
United KingdomSome oh the hotel needs upgraded
Very central
Stayed in July 2023
Reviewed: 23 July 2023
Bain
United Kingdomthe breakfast was great, but felt the food at dinner time was a bit of a let down. For example, the veg looked off and the sticky toffee pudding was a bit hard.
Modern, Clean, friendly staff and great location. Will definitely be back!
Stayed in July 2023
Reviewed: 17 July 2023
Franny
United KingdomOn initial enquire through Booking.Com I requested daily room rate has breakfast included, which was not included on arrival and cost extra, The car parking is hit / miss if your lucky to find parking space, on which I was fortunate, and as the parking area does not belong to the hotel, the reception personnel did not have full understanding of the parking payment process,
Stayed in July 2023
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