The bathrooms are a bit small and old

The Hyatt is very well located in the Itaewon district and the hotel was good and comfortable. The view is nice, the hotel is easy to navigate.

Stayed in April 2024

I went there but cant use swimming pool because they have private event a bit sad

Stayed in May 2024

The lobby bar is a bit naff but you don't have to go there. Great. bars and restos and all you need by walking down the hill to Itaewon and the small lanes around there. Past the Leeum museum and the Mario Botta building and private houses like in Parasite film. Walking back up the hill after dinner to the Hyatt is a good thing as it helps walk off dinner!

I have stayed many times. I always ask for a high floor and river view.

Stayed in April 2024

They charged me too much higher than advertising on booking.com. When i booked i noticed that they would charge me 2,800,000kw but they actually charged me 3,600,000kw (included 205,000kw for laundry) nothing else

Good location Quiet Good food Nice staff (not exellent)

Stayed in April 2024

The bathroom was not as Grand as I had thought it would be, felt pretty standard.

Very clean and the view was beautiful. The space of the room was also nice in comparison to the other stays I had in the city.

Stayed in April 2024

Nothing

Location and room,the club dining .I liked the cafe shop night dining and the terrace view and food

Stayed in April 2024

I was given bad room location which is directly next to the elevator so there is noise all the time specially if you travel with kids, don't take room next to elevator.

Location was perfect .. Clean hotel and room .. good facility .. Kids friendly .. View from the lobby and the room was amazing

Stayed in April 2024

could not use cafe from early morning .

Stayed in January 2024

the bathroom disappointed. the water in the sink did not drain well, the bath itself was closed with a curtain like in student hostels, the shower was weak and inconvenient inside of a tub (I hate touching curtains), a huge toilet and low quality toilet paper! Location is not convenient for those who want to see people.

View from the room, room itself, bed and linens. Breakfast was good but expansive

Stayed in January 2024

Location,but thats on me,having never been to Seoul

Good choices if you really like Korean food. Not so much if you dont

Stayed in January 2024

Not yet… sometimes loud noise.

Nice view, in the Mountains location, indoor pool is perfect and ice skating rink.

Stayed in January 2024

For this reason, there are now too many Korean families coming over for staycation. It could be crowded. In addition, the rooms are nice, cozy, and clean, but not very new. But overall I’m happy with the room condition.

Grand Hyatt Seoul is old, but has been one of the best hotels in Korea for a very long time. It has everything you can get from a top hotel including various restaurants, bars, ice skating rink, outdoor/indoor swimming pool, with a great view of either Namsan or Seoul.

Stayed in January 2024

As there were no vegan options available we had to find alternative places outside to eat which was frustrating as the location is quite a trek from any of the metro stops and most places open after 11. It was also very expensive to hire the skates for the ice rink - if you were paying to stay at the hotel it should really have been included. If you choose to stay take your own swim cap and gloves as they are mandatory to use the pool and ice rink.

This was the only hotel we found that allowed us to stay in one room with our kids rather than having to book two separate rooms. The beds were comfy. Staff were friendly and helpful. Room was clean and shower had good pressure.

Stayed in December 2023

This hotel is very busy, only four lifts available so guests have to lineup for going up and down.

Stayed in December 2023

I arrived at 11 am from a red eye flight. Can totally understand and respect the check in time of 3 pm. However, even at 4 pm, I was told the hotel is full and coz earlier guests checked out late, I had to wait another hour. To me, this is unacceptable for a 5-star hotel for not honouring its commitment to guests. That said, this unpleasant experience was eradicated by the outstanding and prompt action of Ms Jasmine Park who after hearing the issue from me, immediately gave me an upgraded room. I was not prepared to accept an upgrade because the purpose of my feedback was for the hotel to improve and not to be upgraded. Nonetheless, Jasmine was really empathetic and insisted I have the upgraded room so I can be checked in immediately. This to be is the epitome of outstanding service which fully mitigated the unpleasant check in experience.

It is a huge, beautiful and facility rich property.

Stayed in December 2023

The elevators are crowded day and night (another set of lifts would be beneficial to discharge the principal), sound proofness of the rooms is not top-notch even in the upper category, and the breakfast that is served in the second dining room (actually, the lounge bar, which is converted on Sundays morning) is different (lesser) from the one served in the main dining room, even though it is boasted as being exactly same by the staff in charge of dispatching customers. When it was pointed out to the staff, they admitted and made excuses, but it can be resented as some form of dishonesty, especially from regular customers' viewpoint and in regards of the rather high ticket demanded.

An old school, classy hotel reminding of the luxury of past eras, which place benefits from an exceptional location. The oversized lobby is impressive, and the lounge bar offers a fantastic view over the river and the city down the hill through 10-meter high floor-to-ceiling windows. It is an island of comfort and an ideal place to steam off after a busy day, before enjoying a fine dining experience at one of the nice restaurants that can be found within the facilities. Overall, the staff is competent and attentive, and the venues are very clean.

Stayed in December 2023

a minor inconvenience was the bed, it wasn't as comfortable as i expected

The staff was very friendly and i appreciate them all

Stayed in November 2023

I WAS ADVISED THIS ROOM HAD A BATH WHICH IT DIDN'T . THE RECEPTION STAFF WERE UNFRIENDLY !

Stayed in October 2023

Room was fantastic and very clean with a comfy bed, blacklight automated blind and a great view of the mountain.

Stayed in October 2023

The washrooms are old and dont have bidet in all floors. the washrooms and the rooms in general need to be updated. The room cleaning services need to be more effective

Location of the hotel and the restaurants

Stayed in November 2023

Air conditioning reset during the night from 25 segrees to utter cold 20 degree room making me sick. Synthetic bed linen doesnt breath so non asian people will sweat a lot. Building and interiors are showing their age.

Scenic location with great views, but hard to reach without your own transport or taxi.

Stayed in October 2023

The room is clean and spacious but the highlight of the room is the VIEW! I love the view so much. Also, the deli shop sells exceptionally good pastries

Stayed in October 2023

Noting we did not like, we just did not have time to experience the gym and the other facilities like the outdoor pool. The interiors of the rooms look a bit dated, I think they should invest on a restyling of the interiors

Staff very friendly and professional; the room we booked looked smaller than what we expected from the hotel description, but overall it was fine

Stayed in October 2023

Not much.

Very clean and well equipped room. The views of of Seoul from the room where excellent. The staff were polite and very professional and the ambiance of the hotel was very relaxing and provided an escape from the hustle and bustle of the city. The WIFI was the best I've ever experienced it was very, very fast. The location of the hotel was very good for Itaewon and the lively areas, though the hotel is situated on top of steep hill.

Stayed in October 2023