10-14 Union Terrace, Aberdeen, AB10 1WE, United Kingdom
#33 of 42 hotels in Aberdeen
Guests' ChoiceBased on 1918 hotel reviews
7.5Cleanliness
8.1
Comfort
8.1
Location
9.2
Facilities
7.7
Staff
8.8
Value for money
7.9
Free WiFi
8.0
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End of dialog contentReviewed: 19 February 2024
Jacqueline
United KingdomDeluxe Suite, which we did not know had a disabled persons bathroom found it was a disabled wet room with toilet, low wash basin and disabled shower with seat. No soft close seat on toilet. This should have been told to us. The floor was soaking after shower was used. Had to put towel down on it. Also two black small objects in bath, no idea what they were, but did not use bath. Towel rail never heated up. No shower caps. Tea tray was disappointing not a lot on it and just two tiny biscuits. Wardrobe unit had seen better days, badly fitted drawers, difficult to open them, without pushing hard on the wardrobe drawer. The floor was dreadful squeaked and made noises when we walked on it.
Location was very good.
Stayed in February 2024
Reviewed: 18 February 2024
Victoria
United KingdomBedroom a bit run down. Needs brightening up.
Location. Efficiency & friendliness of staff . Lovely bar.... old fashioned Not loud & comfortable.
Stayed in January 2024
Reviewed: 18 February 2024
Sheila
United KingdomNo criticisms
Our room was comfortable, clean and quiet. All the staff we encountered were welcoming, efficient and helpful, especially Malatl (hope that’s correct) at breakfast. She could not have been better. Thank you all.
Stayed in January 2024
Reviewed: 16 February 2024
Deborah
United KingdomNoise from a disco or bar to early hours, out of the control of the hotel otherwise lovely room and good breakfast
Central location. Very friendly staff. Great breakfast. Checkout 12 noon, which was great..got a room upgrade, very nice.
Stayed in February 2024
Reviewed: 5 February 2024
Kerry
United KingdomNothing
Very nice , spacious and clean
Stayed in February 2024
Reviewed: 3 February 2024
Alasdair
United KingdomIt’s old with tired decor, desperately in need of refurbishment and modernization.
Friendly staff, central location with nearby parking.
Stayed in February 2024
Reviewed: 3 February 2024
Yuni
IndonesiaNone
The ambience and the staff. They are great!
Stayed in December 2023
Reviewed: 2 February 2024
Mary
United KingdomLack of space either side of bed caused injury when getting out
Staff attention, location,
Stayed in January 2024
Reviewed: 29 January 2024
Martin
United KingdomNothing
Staff friendly
Stayed in January 2024
Reviewed: 28 January 2024
Margaret
IrelandHotel was not busy so we felt a bit lost in the lounge. On the Friday night we were the only people there. But it was busy for breakfast
The price and quality of food
Stayed in January 2024
Reviewed: 24 January 2024
Nan
United KingdomThere was nothing I didn’t like
Food was nice. Location was close to where I needed to be.
Stayed in December 2023
Reviewed: 17 January 2024
William
United KingdomStaff were nice no issues with anything
Stayed in January 2024
Reviewed: 15 January 2024
James
United Kingdomtried to part pay with money that was in my wallet ,money was taken off my wallet but was still charged full amount
Stayed in January 2024
Reviewed: 13 January 2024
Katie
United StatesThe bed, you can feel the coils, a pillow top needed adding
Location was good to get to from the train station and walking distance to the beach.
Stayed in December 2023
Reviewed: 13 January 2024
David
United KingdomNothing
Location
Stayed in December 2023
Reviewed: 13 January 2024
Ian
United KingdomBit tired but clean
Staff were really friendly and helpful
Stayed in January 2024
Reviewed: 8 January 2024
David
United KingdomRoom was a little chilly
Bed was comfortable. Like the breakfast to order instead of a buffet.
Stayed in January 2024
Reviewed: 7 January 2024
Gerard
United KingdomNothing
Great location, friendly staff, very comfortable warm room and a quiet room also good food.
Stayed in January 2024
Reviewed: 6 January 2024
Ben
United KingdomThe bathroom I cut my foot on one of the tiles by the toilet as it was loose and moved when stood on it. A lot of the grouting was missing on the bathroom floor which I was disappointed in.
Nice location staff really friendly.
Stayed in January 2024
Reviewed: 6 January 2024
Harry
United StatesWas quite a bit of party noise coming from outside due to closeness of the downtown area that went on late into the evening that could be heard.
Room was excellent from the cleanliness to the comfortability and location to downtown is great.
Stayed in December 2023
Reviewed: 3 January 2024
Norman
NigeriaDidn’t have breakfast because I was in a rush.
Stayed in January 2024
Reviewed: 2 January 2024
Layla
United KingdomLovely old hotel in heart of Aberdeen. Beautiful large room, very clean and comfortable
Stayed in January 2024
Reviewed: 1 January 2024
Denis
United Kingdomenjoyable stay and location
Stayed in December 2023
Reviewed: 31 December 2023
Kennedy
United KingdomThe radiator was behind heavy curtains . I reported the hairdryer wasn't working on the night of arrival. Reported it on morning of departure again because nothing was done about it .
Very central for our stay .
Stayed in December 2023
Reviewed: 31 December 2023
Julie
United KingdomCarpet on main stair was a bit thread bare. There was a cigarette burn on my bedroom carpet and carpet was a bit threadbare too.
Large spacious rooms. Pleasant staff. Rooms nice and clean.Straight forward check in and check out.
Stayed in December 2023
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