The Alex in the heart of Zermatt is a mountain hut on the outside and a stylish boutique hotel on the inside. It features a superb spa, sports and fitness area and offers free Wi-Fi. Behind the classic chalet building there is an attractive interior of traditional furniture, brocade curtains, velvet pillows, exquisite carving and precious paintings of the Matterhorn. Spa facilities include an indoor pool, 3 massage rooms, separate women’s and men’s saunas, a Finnish sauna, a tepidarium, a sanarium, a massage chair and a tropical shower. A selection of massage and beauty treatments is also available. The fitness room features state-of-the-art equipment, including rowing machines. There are also tennis and squash courts and a grotto swimming pool. Hotel Alex also features a large sun terrace with garden lounge and serves a wide range of grill specialities in its excellent restaurant. There is also an elegant smokers' and whiskey lounge and the Montana Lounge, inviting you to read or have a nice chat.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Nearby ski lifts:
  • Zermatt-Sunnegga - 450 yards
  • Matterhorn Express Gondola - 1,100 yards
  • Zermatt - Furi Ski Lift - 1,150 yards
  • Matterhorn Express 1 - 1,150 yards
  • Eisfluh - 1,600 yards

Property highlights

Situated in the real heart of Zermatt, this hotel has an excellent location score of 9.5

Great Food: Meals here are highly recommended


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
1 large double bed
or
2 single beds
1 large double bed
2 single beds
and
1 large double bed
1 sofa bed
and
1 large double bed
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Guest reviews

Categories:

Staff
9.2
Facilities
8.9
Cleanliness
9.2
Comfort
9.2
Value for money
8.3
Location
9.5
Select topics to read reviews:

Guests who stayed here loved

  • Laura
    United Kingdom United Kingdom
    Location was excellent. Everything was first class.
  • Sirivong
    Thailand Thailand
    Hotel has a very unique style of classic and Zermatt tradition. I was overwhelmed by every details especially at the bar. Room is spacious and very good toiletries Molton Brown. Breakfast was very good.
  • Alex
    United Kingdom United Kingdom
    Right next to the train station. Lovely building and super comfortable room with a pretty balcony.
  • Mitter
    United States United States
    Breakfast was very good - both in terms of the spread as well as freshness. The hot counter offered custom-made eggs and other freshly made items along with a wide selection of cold cuts and bakery products. A pot of good coffee along with the...
  • Michaël
    Switzerland Switzerland
    Very cozy room and great bed. The SPA was the reason for our booking and we were not disappointed. They have a beautiful pool, with jaccuzzi, sauna... The short distance from the train station (1min litterally) is adding to the convenience of the...
  • Alexmihaila
    Romania Romania
    Exquisite place, everything was more than we expected. Big room, nice view, personnel , included breakfast .
  • Yana
    Switzerland Switzerland
    The staff were amazing. They welcomed me and my dog without a problem, he even had a special bed prepared in the room. They were also very flexible on checkout. The rooms were perfectly clean, the bed and pillows comfortable, there was everything...
  • Julien
    France France
    It was a wonderful time at Hotel Alex Zermatt. we had the pleasure to spend a weekend for our couple birthday. Not only hotel was incredible with a real « soul », special places to welcome you and many activities (huge swimming pool, sauna,...
  • Mark
    United Kingdom United Kingdom
    Hotel Alex is a wonderful hotel. The bar and lounge has to be one of the best bars I’ve been in, great staff, full of uniqueness and character, understated luxury with bags of personality. There is a real authenticity and sense of provenance and I...
  • Mark
    United Kingdom United Kingdom
    Warm friendly staff at the Hotel Alex, good food, spotlessly clean and a good place to relax after a day's skiing.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • do you do half board eg dinner included?

    yes, there is rate with half board included - however you have to book the half board best regards René Hürlimann Director
    Answered on 17 November 2020
  • Dear Sirs, Is your spa & gym functioning during covid ? Or if limited what is still available for guests ? Kind regards Inez

    Dear guest, Our guests are allowed to use the fitness, the tennis, the squash, the saunas (only 4 people in one sauna per once), the pool and jacuzzi..
    Answered on 20 January 2021
  • Just a few questions about getting there and do we have to take a gondola etc and prices etc. Also we are mainly looking for a pool. Is it open?

    Dear guest, Our guests can use the tennis, squash, fitness, pool, jacuzzi and the various saunas. In each sauna only 4 people can enter at once. Zer..
    Answered on 1 February 2021
  • Do you provide hair dryers in the rooms

    Dear guest, Each room does have a hair dryer in the bath room. See you soon and kind regards, Christina Perren
    Answered on 6 May 2022
  • Do you have any room available for January 25th -February 1st?

    We do have single rooms available and as well a classic double room. Kind regards, Christina Perren
    Answered on 2 November 2024
  • Does the hotel have an elevator?

    Good evening, We have 4 different elevators in our hotel! Best regards, The Alex team
    Answered on 27 April 2023
  • Still looking?

Hotel surroundings

Restaurants
1 restaurant on site

  • Alex Grill
    • Cuisine
      International
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Resort Hotel Alex Zermatt
Great facilities! Review score, 8.9

Most popular facilities
  • Indoor swimming pool
  • Spa and wellness centre
  • Family rooms
  • Restaurant
  • Fitness centre
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
Bedroom
  • Linen
  • Wardrobe or closet
View
  • Mountain view
  • View
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Ski
  • Ski pass vendor
  • Ski school
    Additional charge
  • Ski storage
Activities
  • Bike tours
    Additional charge
  • Badminton equipment
  • Tennis equipment
  • Squash
  • Cycling
  • Hiking
  • Table tennis
  • Billiards
  • Children's playground
  • Games room
  • Skiing
    Off-site
  • Fishing
    Additional chargeOff-site
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
Living Area
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
Wired internet is available in the rooms and charges are applicable.
Parking
No parking available.
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
Entertainment and family services
  • Kids' outdoor play equipment
  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Key access
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Minimarket on site
  • Shared lounge/TV area
  • Vending machine (drinks)
  • Designated smoking area
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Packed lunches
  • Lift
  • Family rooms
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by elevator
Indoor swimming pool
  • Seasonal
  • Heated pool
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Fitness
  • Massage chair
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Pedicure
  • Manicure
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hammam
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
  • Solarium
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • German
  • English
  • French
  • Italian

House rules
Resort Hotel Alex Zermatt takes special requests - add in the next step!

Check-in
From 15:00 to 23:00
Check-out
From 06:30 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 17 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Extra bed upon request
Free
Cot upon request
Free
4 - 9 years
Extra bed upon request
Free
10 - 15 years
Extra bed upon request
CHF 80 per child, per night
16+ years
Extra bed upon request
CHF 135 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardJCBMaestro Cash is not accepted

The fine print
Need-to-know information for guests at this property

Please note that dogs are not allowed in the restaurant and the breakfast room.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

FAQs about Resort Hotel Alex Zermatt

  • Check-in at Resort Hotel Alex Zermatt is from 15:00, and check-out is until 11:00.

  • Room options at Resort Hotel Alex Zermatt include:

    • Single
    • Double
    • Suite

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Resort Hotel Alex Zermatt has 1 restaurant:

    • Alex Grill

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Resort Hotel Alex Zermatt on this page.

  • The prices at Resort Hotel Alex Zermatt may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Resort Hotel Alex Zermatt is 200 yards from the centre of Zermatt. All distances are measured in straight lines. Actual travel distances may vary.

  • Resort Hotel Alex Zermatt offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hammam
    • Cycling
    • Hiking
    • Children's playground
    • Billiards
    • Skiing
    • Games room
    • Table tennis
    • Tennis court
    • Fishing
    • Squash
    • Golf course (within 3 km)
    • Solarium
    • Tennis equipment
    • Personal trainer
    • Badminton equipment
    • Fitness/spa locker rooms
    • Beauty Services
    • Bike tours
    • Facial treatments
    • Swimming Pool
    • Waxing services
    • Manicure
    • Pedicure
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Spa lounge/relaxation area
    • Foot bath
    • Spa/wellness packages
    • Massage chair
    • Fitness
    • Fitness classes