92 - 94 Hang Trong, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
#21 of 933 hotels in Hanoi
Guests' ChoiceBased on 1867 hotel reviews
9.5Cleanliness
9.6
Comfort
9.7
Location
9.8
Facilities
9.4
Staff
9.9
Value for money
9.3
Free WiFi
9.5
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End of dialog contentReviewed: 23 September 2024
Steven
AustraliaAmazing location and service
Stayed in August 2024
Reviewed: 22 September 2024
Boontiwa
ThailandNone
Location, service and facilities It's a really lovely hotel, we stayed here twice now as we love Hanoi and really like this hotel Breakfast is very good too
Stayed in September 2024
Reviewed: 21 September 2024
Robert
IrelandBeautiful hotel. Great location. Breakfast was delicious, especially the French toast! Staff always very friendly and helpful, especially Brian Do, general manager, who took the time to make sure we had everything we needed! Fantastic, professional service. Eileen was also great with check in! Would love to come back! Thank you;)
Stayed in September 2024
Reviewed: 21 September 2024
Brendon
AustraliaNothing
The property had everything you need in a hotel and the staff were lovely and helpful
Stayed in September 2024
Reviewed: 21 September 2024
Jason
United StatesN/A
Staff was super friendly and helpful!
Stayed in September 2024
Reviewed: 20 September 2024
Matt
AustraliaLocation was great and the staff were brilliant.
Stayed in September 2024
Reviewed: 19 September 2024
Nicola
United KingdomNothing
The staff were so lovely and attentive- so helpful having just arrived from the UK. The location was excellent for exploring Hanoi and the room most clean and comfortable. The roof top bar was also fab! Would stay here again without hesitation. Great value for money.
Stayed in September 2024
Reviewed: 19 September 2024
Jean
United StatesNothing!
The staff was incredible, so friendly and helpful. The hotel was beautiful, clean and luxurious. The breakfast was incredible. Delicious and fresh.
Stayed in September 2024
Reviewed: 18 September 2024
Shun-neng
TaiwanEverything is good and wonderful.
Stayed in September 2024
Reviewed: 18 September 2024
Peck
MalaysiaThe bathtub can be removed.
The location was very close to Hoan Kiem Lake and convenient, the breakfast was good with quality food both local Vietnamese and western, the staff and service was excellent and even the spa was very good, I will stay in this hotel again the next time I visit Hanoi, highly recommended.
Stayed in September 2024
Reviewed: 18 September 2024
Maria
AustraliaNothing - I could not say that anything needs improvement
Everything. Location, staff, rooms and definitely value for money
Stayed in September 2024
Reviewed: 17 September 2024
Kathryn
United Arab EmiratesNothing
The staff were warm and welcoming, the property felt like a boutique hotel.
Stayed in August 2024
Reviewed: 16 September 2024
Tishya
IndiaAbsolutely nothing
AMAZING location - walking distance from the lake. Surrounded by coffee shops and incredible restaurants. The famous church is hardly a minute away and so is Starbucks reserve. Loved this
Stayed in September 2024
Reviewed: 16 September 2024
Sharon
United KingdomNothing
The staff were exceptional nothing too much trouble check in was lovely with a cool welcome drink and cookies 🍪
Stayed in September 2024
Reviewed: 15 September 2024
Paul
AustraliaThe property is in an excellent location, close to central Hanoi. It is exceptionally clean and the staff were very welcoming. The rooftop pool was also a great plus.
Stayed in September 2024
Reviewed: 14 September 2024
Madeleine
AustraliaWe had the best time at this property. Everything was so well looked after and considered. You felt like you were in great care!
Stayed in September 2024
Reviewed: 14 September 2024
Sofia
ColombiaEverything was great! The food from the restaurant, the rooftop and staff are outstanding
Stayed in September 2024
Reviewed: 14 September 2024
Elizabeth
AustraliaThe staff were amazing went out of their way to be kind and helpful
Stayed in September 2024
Reviewed: 14 September 2024
Anthony
AustraliaEveything
Stayed in September 2024
Reviewed: 14 September 2024
Siobhán
IrelandThe rooms are on the smallish side compared other high end hotels. But absolutely adequate for our 4 night stay in Hanoi.
Location and customer service were highlights. Staff are very welcoming, friendly and helpful.
Stayed in September 2024
Reviewed: 13 September 2024
Hungerdrews
AustraliaEverything was amazing. The only negative if l was to find one was, the staff member in charge of bfast the last few days we were there was coughing a lot into her hands and sniffing. Maybe a day of work would have been better for the patrons.
Location was great walking distance to most things. Staff were very helpful. Great bfast selection
Stayed in September 2024
Reviewed: 13 September 2024
Francelis
Puerto RicoExceptional service!!!
Stayed in September 2024
Reviewed: 13 September 2024
Lesley
AustraliaHanoi couldn’t help the weather, we travelled in the hot and humid time of the year. I won’t mark Hanoi down for that.
A short walk to Hoan Kiem Lake. We needed more time to explore Hanoi and will return and definitely stay at The Oriental Jade Hotel. The breakfast is Asian inspired which is lovely for a change to western diets and they had an amazing “cook to order egg” station. There was plenty of choice and plenty of food.
Stayed in September 2024
Reviewed: 10 September 2024
John-paul
United KingdomNothing
Outdoor rooftop pool in city centre was amazing Location great - fantastic views from pool and rooftop bar Beds very comfortable Spa was awesome
Stayed in September 2024
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