The first lunch had limited options for a vegetarian but everything was still tasty.

The room was very clean and all the facilities were generally very good. We also appreciated the professional and attentive staff and were very pleasantly surprised by the upgrade to the royal suite. Special mention for the little note and flower left on the door before turn down.

Stayed in November 2023

1. More vegan and vegetarian options can be made available based on food preference. Though the staff tried to do their best. 2. Due to the overrun of the tourists, the activities especially going to explore the caves seems too regimental.

The cruise ship was elegantly done up and the rooms were comfortable. Every room had its own balcony. The manager Tommy was efficient and took good care of all guests. The staff tried their best to strike conversation with the guests and make them feel at home.Big cheer to the entire crew.

Stayed in November 2023

Our bathroom had a leaky tub and shower head that didn’t work properly. Maybe it was just our room. For how much it costs it would be nice if drinks would be included with board.

Great staff and service! Food was delicious.

Stayed in November 2023

It was very luxurious and very clean. Tommy and his staff were all extremely professional and attentive. They are all a credit to Hermes Cruises and made our stay the best it could be!

Stayed in October 2023

The crew was very friendly and welcoming, especially Tony the crew manager. Food was amazing and the activities were enjoyable. Overall, I had an amazing 2 days, definitely recommended!

Stayed in October 2023

NA

The cruise is super clean and nice. The staffs are very friendly.

Stayed in October 2023

Though they do try for veg food, they can have more options given the number of Indian travelers on board

It’s was extremely comfortable, the staff Tommy and his crew take extremely good care of you. They go out of their way to arrange veg food , special shout out to Peter

Stayed in October 2023

The staff are very kind. The scenery is gorgeous. The activity is wonderful.

Stayed in October 2023

The room phone didn't work.

The boat is medium sized and quite new. Rooms are spacious and clean. Balcony is good for having tea and watching views in private. The bathroom has view and private Jacuzzi which is very nice. The 3 days 2 nights schedule is relaxing and interesting. Food is great. In summary can't praise them enough. Staff team led by Mr. Tommy is wonderful, always doing beyond to help. Mr. Lam the tour guide is also very friendly and helpful. Thank you team for making the trip wonderful for us.

Stayed in October 2023

Everything was perfect!

Our experience at the Hermes Cruise was nothing short of exceptional. The team were absolutely incredible who were lead by Tommy. Our tour guide Lam was full of energy and kept us consistently laughing. Peter the restaurant manager was so accommodating and provided sublime food that wasn’t just delicious to eat but was also picture perfect. We couldn’t fault them on any occasion. The whole experience was once in a lifetime and cannot wait to be able to come again! Thank you to our wonderful hostesses Thanh, Thu and Nhung. Overall everyone was a delight.

Stayed in October 2023

Nothing major. We were very happy with everything!

My family and I enjoyed our short stay! We were able to relax on the cruise and enjoy all of the shore activities. The food was excellent, the chef is dedicated and all the staff are wonderful! It is the staff that make the cruise memorable and enjoyable especially Mr. Lam our tour guide, the cruise manager Mr. Tommy, and Mr. Jack at the cruise restaurant. My family is very happy!

Stayed in October 2023

There was some miscommunication about activities. There wasn't a sunrise Tai Chi which my lover was very much looking forward to. "Lover" in the Taylor Swift way not like acccctual "lovers."

Friendly staff. Fun excursions. Loved the view from the room. Beautiful. Air conditioning plus view was perfect. Bathroom was very nice too. Tub with a view.. I mean.. gorg.

Stayed in October 2023

Itinerary for sightseeing could be more and should also take care of people who don't know swimming should have alternate kayaking options at beach..

The crew was amazing.. The Manager Mr. Tommy, Ast. Manager Mr. Lam and Mr. Peter the restaurant manager and all the crew members are friendly and their hospitality was great.. We would love to come back again.. the view from the room was amazing..interiors are also good..

Stayed in October 2023

Beautiful boot, great location and very friendly staff! The location is impressive, and you can even see it while laying on your bed.

Stayed in October 2023

Everything. The staff were amazing, especially Lam and Tommy. They were very helpful and knowledgeable. The rooms were beautiful and food was excellent

Stayed in September 2023

Very comfortable stay, room is clean and bed is very comfortable, bathroom is clean and overall program is decent

Stayed in September 2023

Really great cruise and nice staff. I recommend to everyone

Stayed in September 2023

There could be little bit more variety in food but overall the food is good.

Amazing stay. Totally worth it. The staff is very helpful. Tommy and Lam were very accommodating of our requests for food, very polite. Would definitely recommend this luxury cruise stay if you are planning your trip to Ha Long Bay 😁

Stayed in September 2023

The boat is so stable and very clean

It was so wonderful

Stayed in September 2023

Trips were good and so were the activities but lacked a little entertainment in the evening.. felt like their could of been more

Exceptional views with great food and an amazing room

Stayed in September 2023

The cruise was immaculate and the food was amazing!! The day activities were fantastic and on one of the days we spent a whole day visiting caves swimming and kayaking. The guy who ran the day cruise was exceptional

Stayed in September 2023

Would be better of coffee, tea and water were complimentary

Value for money with great facilities.

Stayed in September 2023

We really loved the cruise to bits. The ship is rather new and it was felt all the way through. The staff took a really great care of us all the time. Especially the cruise manager, Tommy, was very attentive. The room was clean with a spacious balcony and a huge bathtub. The food there is totally top notch.

Stayed in September 2023

Firstly, people! Super kind and looking after us throughout the cruise. Tommy was fantastic - he helped to arrange a surprise for my husband’s birthday, had a lovely chat whilst squid fishing. Fabulous! Boat was very clean, great facilities throughout. Thank you! Food was lovely, great idea for a set dinner menu & they accommodate any allergies or if people don’t eat certain foods.

Stayed in September 2023

The schedule for one day is quite hectic. Wish we had some time to sleep in but it was good. The property charges a 3 percent surcharge quoting taxes which we have not seen on other properties booked via booking.com

The staff are very kind and courteous. Special thank you to Mr. Tommy the manager who gave us a surprise upgrade to the presidential suite and Mr. Lam who will really lighten up your day when he takes you on tours.

Stayed in September 2023