The only improving area is WIFI, due to the storm they suffered weeks ago, it had some problems, but it also a good option in order to disconnect and enjoy the views

We’ve been with my wife for one night and we’ve had an amazing experience. Everything is perfect in Hermes boat, the boat, the people working there… i really recommend everyone to explore Halong Bay in Hermes Cruise, with an amazing guide as Lham. Hope to come back

Stayed in September 2024

We stayed for 3 days. The 2nd day boat trip was in another smaller boat which is much less luxury than expected. The activities were good but the food was just average. Total 7 hours away from the main cruise boat was too long

The cruise is clean, our room - triple room with sea view is spacious and nice. The jacuzzi tub was amazing. Food is plenty and good. Our group leader Mr. Lam is friendly, humorous and did a very good job.

Stayed in August 2024

My husband never went on a cruise, so I booked the trip as gift for his birthday. Everything was lovely, room on boat was comfy, scenery and activities are great. We were very well-fed throughout the trip. The staff is super attentive. They even arranged us a surprise birthday cake and song which sent my hubby to a land of so many first time ever.

Stayed in August 2024

They don't provide free water for drinking as everything about drinks you need to purchase on board. Food wise, i think the dinner choices would be better to maintain as buffet style as the course meal taste moderately only.

Everything was well maintained. Not too crowded with too many rooms. Just nice for family leisure.

Stayed in August 2024

All the staff are very friendly, helpful,and willing to help. The food are delicious. The room is clean and comfortable.

Stayed in July 2024

We enjoyed all the food and beverages. The staff were very attentive. The cruise was very clean. The transportation provided was excellent.

Stayed in June 2024

It was so amazing. My family had wonderful time. I recommend this hotel strongly. The manager Tommy was very kind. Thank you.

Stayed in July 2024

Had a very enjoyable stay on the Hermes vessel for 3 days/2 night. I would certainly recommend staying for the 2 nights, so you can see more of what Halong Bay has to offer. It was very enjoyable sitting up on the top deck late afternoon, having a drink and looking at the amazing scenery. Lam, who ran the activities, was fantastic, and just added such a fun dimension to the stay. The full day event on the second day was also great, and very much worth doing!

Stayed in July 2024

None

The overall service is great. The manager Jack and the tour guide Lam are both very good. Thank you to all the service staff. The night in Halong Bay is so beautiful.

Stayed in July 2024

Nothing.

Complete facilities, very clean and excellent staff.

Stayed in June 2024

Everything was perfect. Tommy Bui and Lam Nguyen were awesome host. We will definitely refer our friends and family to Hermes Cruise.

Stayed in June 2024

I liked everything

Wonderful stay at the Hermes Cruise and the cruise manager Mr Tommy and the tour guide Mr Lam organised the short trips for us in the cruise and it was very nice and scenic too..Special appreciation to both of them and the entire team for being so friendly and welcoming to all guests..Their food was delicious and rooms neat and clean too..Will recommend to everyone who wants to try the cruise at a scintillating scenic view and good food

Stayed in June 2024

Heat

Food & service

Stayed in June 2024

Drinks

Room, place, food, sea, view!

Stayed in May 2024

I would have liked to cruise around the islands as opposed to be anchored just thirty minutes from Hang Long and then ferried by tender to the surrounding area. The location was very busy with other boats and because of this it was noisy.

The excursions were very well planned, and Mr Lam was an excellent and very informative host. The food was very good. The ambience of the ship and its rooms was first class

Stayed in April 2024

The only downside was we didn’t cruise as much as I would have liked.

Beautiful cabin, huge comfortable bed. Balcony with seating. Professional staff went above and beyond, Tommy the manager and Mr Lam, tour director.

Stayed in April 2024

Shower took a long time to heat up - about 3 minutes. This could have just been our room.

Beautiful boat, lovely room with the world’s best view! The staff were all really friendly and helpful, in particular Lam and Tommy who regularly checked in with us to make sure everything was ok.

Stayed in April 2024

The selected route for two nights and three days was very short. We could only see a small part of the Ha Long Bay. The wine was really good, but pretty expensive.

Great staff, excellent food and service.

Stayed in April 2024

The ship was very nice! The room was clean and spacious. There was a bar on the top of the boat that provided comfortable seating and magnificent views of Halong Bay.

Stayed in April 2024

I wish we could have spent more time relaxing on the boat. We booked the two day cruise but, other than the evening/night, you are off the boat most of the time. The boat takes you to a spot and anchors. A different smaller boat picks you up and takes you on tours. It was all lovely but it’s busy. I would have liked more relaxing time on the boat. The tours are great but you can book day cruises from Ha Long or Cat Ba that do the same thing for a fraction of the price. We paid the big bucks for the beautiful boat, but you hardly spend any time on it. I think they all work that way though. I’d like to do it again in better weather. If so, I’d look for a boat that lets you stay onboard. Next time, I would book last minute to ensure getting good weather. There are A LOT of cruises and they were nowhere near being sold out the day before we left. That said, even with poor weather, it was one of the most beautiful places I’ve ever been.

We spent a lot of time comparing this boat to others. It was hard to choose a cruise because there are so many, but we all thought that we made the right choice and would definitely book the same boat again. The entire outside wall was floor to ceiling windows. The view was spectacular. It had a large balcony with table and chairs but, since it was overcast and rainy, we really enjoyed the huge window. The view was spectacular. Even when full, it is not at all crowded.

Stayed in March 2024

Our only minor comment was to provide some more drinking water at meal times. Other than that we can't fault our experience. Well done and thank you to the Hermes Cruises team.

The staff were amazing, so attentive and friendly. The boat was lovely, and the food was fabulous. The itinerary was a good balance between activities and opportunities to relax and enjoy the bay. We are on our honeymoon and the team went out of their way to help us celebrate, we felt very special. We did the 3D/2N option and so glad we did to fully make the most of the opportunity. We had a great time and would highly recommend it.

Stayed in April 2024

Nothing

Staff delivered exceptional service, smiles and went out of their way to ensure our trip was beyond expectations! Tommy, Cruise manager, and Jack, restaurant manager, were truly service-focused! The room and balcony were perfect 🤩 Transfers to/ from Hanoi were very comfortable - made a dreaded few hours on the road fly by :) Food and activities were amazing! Beautiful trip all around! Thank you! 🥰

Stayed in April 2024

Would recommend a 2 night stay to get more time for excursions.

Amazing staff, lovely boat, great trip and a memorable experience!

Stayed in April 2024

Nothing at all.

The care, compassion and dedication provided by Tommy and his staff was outstanding. We couldn’t have asked for a better team of staff during our stay. We booked a junior suite for 2 nights and the facilities were very clean and comfortable. Highly recommend staying 2 nights as it allowed us to settle into the trip. The food served throughout the trip was exceptional.

Stayed in April 2024