The location, food, and staff were warm and welcoming.

Stayed in June 2024

Breakfast can we more appetising. The coffee was always cold.

The staff especially Hannah were amazing. Nothing was impossible.

Stayed in June 2024

There was a little drip from the air conditioning unit.

The breakfast was delicious! Staff were incredibly helpful and the location was perfect.

Stayed in June 2024

The breakfast wasn’t great or the coffee but no major problem

Location is bang in the middle of where you wanna be. Clean air con was superb nice chilled room, hir water shower with hood pressure

Stayed in June 2024

Location and room

Stayed in June 2024

The hotel was clean, their staff especially Minh were helpful, their breakfast had a wide variety and was sumptuous. I loved the place as it was not noisy at night and would highly recommend.

Stayed in June 2024

Staffs are very friendly and help full. Location are in centre so convenient to move around

Stayed in June 2024

Breakfast is good with enough choices. They gave me a slightly larger room than what I've booked.

Stayed in June 2024

the hotel was very clean and the staff were helpful and friendly

Stayed in June 2024

Clean, comfortable bed and super friendly staff. My on reception was so kind and helpful, she made my stay really lovely. Thank you My!

Stayed in May 2024

This is the second time we stayed here. Highly recommended. Great location, in a quiet street but still not far from beer street and other restaurants. The breakfast in the morning is perfect, great selection of food. Staff are helpful and friendly.

Stayed in June 2024

Need to workout more the improvement of wifi..aside from that all is good

All good and accommodating.. location is perfect... Staff are nice

Stayed in June 2024

Amazing location in the old quarter. Plenty of choices of restaurants and cafes to choose from and Atm on the corner of the street. Breakfast buffet by the hotel was delicious and all of the staff were friendly and very accommodating to guests needs. Very easy to book tours through the hotel or any information about the area.

Stayed in May 2024

Nothing in particular. We stayed for very little time to notice anything.

We stayed just for a few hours here. Arrived past midnight and checked out by 8 AM to catch our Halong Bay tour. The room seemed small for a large bed and a single bed, but should be spacious if there's just a double bed. The view we had was of the street on which this hotel is. It looked like a pretty busy commercial street which also had some residences, so it wasn't much of a view. The breakfast though was really great. Was even more impressed with the fact that they had both vegetarian and meat options. And this was without us even mentioning any dietary requirements

Stayed in June 2024

I really enjoyed the stay at Serene Butique Hotel because of these 2 staff. Alice worked for me even at night time at her home for couple of times to solve my problems. Hannah smiled and helped me always. I think they are the best hotel staff in my life.

Stayed in April 2024

It was very clean and central, rooms and reception were very well air conditioned and the staff were very personable and attentive

Stayed in May 2024

Safety box was not working but they help Us.

The staff's friendliness and willingness to help, especially Minh Nguyen, made your visit enjoyable. Their assistance and advice enhanced your dining experience, which is always a plus.

Stayed in May 2024

The shower head was not adjustable so could only be used as a hand held.

Quiet cool spacious room. Friendly and helpful reception staff. Special mention to Minh, super helpful. Great maps offered. Location is convenient for walking the old district.

Stayed in May 2024

Breakfast was buffet and was complete, also with the option of ordering Pho. They were amazingly kind with us, as we forgot a watch on the Hotel and did everything on their hand so we could get it back. Thanks!

Stayed in May 2024

No cable TV or foreign chanel's

Staff extremely helpful and friendly bar one doorman he was rude never smiled and seemed very unenthusiastic toward his employment duties

Stayed in May 2024

Loveliest staff!!! Great room Amazing location

Stayed in May 2024

The room is very cute and cozy. We’ll definitely stay again when we have a chance

Stayed in May 2024

All staff were really nice and friendly, and we could have fun staying there!

Stayed in May 2024

Nothing.

Everything about this hotel is just superb!!! Great hospitality.. I checked in at 4 am in the morning, it was hassle free.. They arranged the Ninh Binh trip for us at a very reasonable rate, also suggested us good eateries around and the sightseeing places.. The reception staffs deserve special mention.. The breakfast buffet has a lot of options and are changed everyday.. No repetitions... I booked a triple room with city view. Extraordinary, Wonderful and would definitely recommend to all :)

Stayed in May 2024