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Reviews of Extended Stay America Suites - Chantilly - Dulles 2 stars

14036 Thunderbolt Place, Chantilly, VA 20151, United States

#13 of 15 hotels in Chantilly

Guests' Choice

Review score

Based on 148 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.2

  • Location

    7.9

  • Facilities

    6.9

  • Staff

    7.6

  • Value for money

    7.1

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 24 May 2024

    5.0
    Though I booked 8days and paid but only stayed for 4days. I should be refunded.
    • Leisure trip
    • Family with young children
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    I stayed only 4 days and was not refunded my ballance.

    The place is good. Staff are friendly.

    Stayed in April 2024

  • Reviewed: 17 May 2024

    7.0
    Pretty much exactly as advertised - a $15 Uber ride from Dulles. Restaurants nearby.
    • Leisure trip
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 1 night

    The kitchen was literally bare - not even a mug or teaspoon. There was an option to order a package from the front desk but it would have been nice to have at least a few basics there on arrival. I was taking 100 lb in medical supplies to Africa - but my room was on the third floor and the elevator was out of service.....it was just a bit inconvenient. Staff were really nice though.

    The price was pretty good and the room was very comfortable. Front desk staff were friendly and offered to help me with bags.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    6.0
    Good value if you’re a solo traveler on a budget.
    • Business trip
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The door to the building was kept open with a piece of rock. Funky smell inside the building. Killed 3 roaches in the room.

    Good location

    Stayed in May 2024

  • Reviewed: 5 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were police in the property dealing with an issue.

    Stayed in May 2024

  • Reviewed: 28 March 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Some idiots was making music play loud extremely loud way pasted quiet hours. other than that no complaints

    The convenience of stove top in room and staff including the nice manager lady whom I forgot her name was veryyyyy friendly and cordial.

    Stayed in March 2024

  • Reviewed: 22 September 2023

    5.0
    Only ideal for a quick stop. Extended stays require something more suitable.
    • Leisure trip
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom fixtures broken and left without being fixed.

    The location near to the airport was ideal for a quick stop from a late flight in.

    Stayed in September 2023

  • Reviewed: 21 August 2023

    5.0
    The front desk should be more worm welcoming.
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was no water bottle coffee and tea in the room at all and not even cups for drinking. No hair dryer. Since I was there two nights I never get water bottles in the lobby and in the room as well. And included breakfast was unexpected something and tricky.Which is just like snacks. No much choices either. So we had to buy breakfast too.

    The room was nice and clean. But it was smelly ever after using air fresher it was smelly.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • 2 Bedroom Suite 2 Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It wasn’t the best hotel experience. They need to get it sprayed

    Bed was soft, the water was hot, and outside was amazing with the cool breeze

    Stayed in August 2023

  • Reviewed: 9 July 2023

    6.0
    The stay was comfortable and less than 30 min drive away from DC.
    • Leisure trip
    • Family with young children
    • 2 Bedroom Suite 2 Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The suite had some odd odor as we entered. We asked the front desk if they had some air freshener but they said they didn’t. There were tons of stores within a mile, so we ended up purchasing one. It felt okay after using the air freshener. The couch on the living room felt itchy as well. The breakfast was poor with just coffee, muffins and bars.

    The 2 bedroom suite was very spacious and ample space for my infant to walk around.

    Stayed in July 2023

  • Reviewed: 28 June 2023

    5.0
    Overall, a very nice stay
    • Leisure trip
    • Couple
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    However, the elevator was out of order, and we were staying on the 3rd floor (we got in our exercise), and my husband's complaint (not mine as it brought back childhood memories of living on an air force base), was the low flight planes (duh, we were staying close to an airport lol). It did not have a coffee pot, dishes, utensils, pot, or pans like advertised. I understand trying to keep a place like this stocked is challenging and would have packed a few things from home had I known. I just chalk it up as another lesson learned to always be prepared and pack a little extra. Overall, it was a very nice stay.

    The staff was very kind and welcoming. The room was very clean and ready for us when we arrived. I loved the small kitchenette. It had a fridge, a microwave, an oven & stove, a dishwasher, a garbage disposal, and a good amount of cabinet space. It would have been great if we were staying longer than a few days. Overall, it was very spacious, clean, and in a great location for us as my family lived only a few minutes away from this hotel. There are plenty of restaurants and shopping centers in the area.

    Stayed in June 2023

  • Reviewed: 22 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • 2 Bedroom Suite 2 Queen Beds Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    This was a pretty bare bones room. No coffee maker, Stove but no dishes, utensils etc. Not enough parking. Airplanes flying sometimes very low, and therefore kimd of noisy. "Breakfast" was coffee and really dry packaged muffins.

    Had a suite with two rooms within- one queen bed and TV each room, plus a living room with TV and couch that a person couldve slept on if needed.

    Stayed in May 2023

  • Reviewed: 25 March 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check in process was one of the slowest and most cumbersome ín áll my journeys. (Also tried to send me away when I had a reservation claiming they were full). Plumbing not working (water either burning or freezing cold) no electricity in the plug around the bed (no bed light working as well) also heating/cooling temperature setting not working at all I woke up freezing of cold in the early morning when I set to 72 degrees. All in all I would not recommend it.

    Clean.

    Stayed in March 2023

  • Reviewed: 20 March 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I like the location, affordablity and the room was set up with a good size kitchenette. The staff was also friendly and helpful.

    Stayed in March 2023

  • Reviewed: 10 November 2022

    6.0
    Pleasant
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    needs updating, I.e. the curtains need replacing, they are torn

    location and the fact it's a studio apt

    Stayed in November 2022

  • Reviewed: 30 September 2022

    7.0
    Ok but could have been better
    • Leisure trip
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 1 night

    The room smelled of cigarette smoke. My bed clothes I wore that one night smelled like the room when I got home. There was no decaf coffee or hot water at the breakfast bar.

    The bed was great, the staff were super nice and helpful. The locations was perfect for what I wanted. The room was very quiet, even the airplane noise was not terrible.

    Stayed in September 2022

  • Reviewed: 10 September 2022

    5.0
    ok place to crash cheap and it shows.
    • Business trip
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    no in room coffee and lots of pot smoking

    location

    Stayed in September 2022

  • Reviewed: 8 August 2022

    5.0
    well used
    • Leisure trip
    • Family with young children
    • 2 Bedroom Suite 2 Queen Beds Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    see above.

    convenient to everything, but some updating needs to happen. by some of the cars that were there-awhile, it’s turned more into an apartment complex. our room, 117, was well worn. closet door that didn’t shut from misalignment, door trim had dog scratches, shower had one temperature, couch corner that again had marks of a dog being there. everything was clean but just worn

    Stayed in August 2022

  • Reviewed: 11 July 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The place is definitely needed some renovation and I wish it would be cleaner

    stuff was really helpful and friendly, parking was free and always easily available

    Stayed in July 2022

  • Reviewed: 28 June 2022

    8.0
    Courteous and friendly staff,and motel was very convenient to the show.
    • Business trip
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Room could have already been stocked with kitchen necessities

    I don’t call a muffin and coffee breakfast

    Stayed in June 2022

  • Reviewed: 25 June 2022

    8.0
    Clean room. Good location. Good value but need to upgrade a few things to attract business customers
    • Business trip
    • Family with young children
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 1 night

    Wish I had known that dishes, plates, etc. are not provided. Also, the breakfast leaves A LOT to be desired with pre-packaged snacks and over-brewed coffee the only options.

    Location was ideal with amenities nearby. Room had a full kitchen which is always a bonus

    Stayed in June 2022

  • Reviewed: 21 June 2022

    8.0
    Good place to stay near the airport
    • Leisure trip
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The wifi went out for most of my time here and the breakfast ended at 9:30. I thought that was really early. The room is a little bit dated, but it has everything that you need.

    The hotel is close to the airport and there are a few restaurants within walking distance. I only stayed one night, but the kitchen in the room is definitely a plus!

    Stayed in June 2022

  • Reviewed: 9 June 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was difficult to find the location even with Google maps. The board for the was not visible and not properly lighted. The sign for 'Lobby' was hidden behind parked cars and was not lighted. Even with Google maps it took me 15 mins to find the spot at night. I even gave a bad review to Google maps.

    Stayed in June 2022

  • Reviewed: 7 June 2022

    8.0
    Very good
    • Solo traveller
    • Deluxe studio 1 Queen Bed Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Check in took 40 mins.

    Clean.

    Stayed in June 2022

  • Reviewed: 27 April 2022

    8.0
    Nice stay
    • Leisure trip
    • People with friends
    • 2 Bedroom Suite 2 Queen Beds Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It didn't prepare enough soap and shampoo for all guests. I think it should be a tiny mistake, but it did bring some inconvenience to us. While it was said to provide the breakfast, it's just merely a coffee and cookie. I guess it was because of COVID-19...

    The kitchen is good and clean. There are TV in each room, including living room. We don't need to compromise it.

    Stayed in April 2022

Showing 1 – 25

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