The only improvement comment I have is related to the Booking website as it is not clear that in fact there are to hotels, the Azur Premium Hotel (5 stars) and the Azur Hotel. It should be very clear when booking since the two are far from offering the same experience.

Stayed in November 2024

Sometimes we felt like there was a little chaos with service. In the end we observed it not as a lack of attention from staff but some sort of restrain due to possible language barrier. My guess is that hotel serves mainly local clientele which is perfectly fine but in my opinion as a 5* amenity there is a space for improving mainly communication skills of staff with international clientele. What proves me greatly in this observation is the fact that when I made my best to try with my really thin knowledge of hungarian to order it was much easier (and a lot more funnier, mainly for staff) to have good service experience. Due to the fact we as guest are paying 15% service charge whenever we order I would expect this to be a hotel policy to try to communicate better so that the whole experience will be not 9/10 but 10/10. Just a food for thought for management…

We enjoyed variety of hotel amenities (2 wellnesses, saunas, bowling). Our room was very spatious with two bathrooms which was absolutely amazing since there were 4 people. Whole room was very clean, we had a refill of a bottle of mineral water and coffee/tea pods every day which is something extraordinary even in comparison to other 5* hotels we were in.

Stayed in November 2024

there was the issue with cleaning, same like last year, no progress registered or even worse. It was the issue of our room (spiders in corners, hairs from some previous visitors on the carpet,..ect., but also whole hotel - nobody cleaned the beach or area around, so we have to look to the same trash on the grass at the beach for all 4 days, nets with spiders everywhere higher than 2m (for example just look up when you stay at juice machine at the breakfast) in the restaurant, corridors,..ect. So hotel still struggle with cleaning services. What we could see wasnt acceptable even for 3*** hotel (!)

the place with private lake beach, room with lake view, restaurants, aquapark, ..

Stayed in August 2024

* Outside area not so clean, especially the pools * Staff not always friendly or obliging/helpful * Drinks at dinner are not included

* Nice and clean rooms * Good food * Beachfront with a lot of deck chairs

Stayed in August 2024

Great SPA, great food,

Stayed in July 2024

Staff in the restaurant didn’t offer anything to drink on the dinner. Had to ask for it. 5-star hotel should have better service. Room wasn’t cleaned and minibar wasn’t filled up for 2 days.

Lovely destination, nice wellness area, stylish decoration.

Stayed in June 2024

For 360 euros I had much higher expectations especially in a 5 star hotel Room / hotel experience: -Water container of the coffee machine extremely dirty -Room has clearly not been cleaned of dust (thick dust on TV and shelves) -Fitness center FULL of mosquitoes and no music !!!! -Wifi is horrible. I used mobile data that is 5 times faster (on roaming) What I expected for 360 euros and a 5 star hotel: -Covered parking -Instead of a couch that serves no purpose, a bigger table in the room where you can actually get work done and sit comfortably while doing so

Great view from room Great food (both dinner and breakfast) Cool and friendly staff Jacuzzi in the room

Stayed in June 2024

Maintenance of bathroom not perfect

Design of room very nice. Bathroom also very nice. Size of balcony very good.

Stayed in May 2024

The Deluxe breakfast was a little late

Great location, very close to the center. The spa was very clean and elegant and the lake is in the garden :)

Stayed in April 2024

We needed to ask for everything in the room. Initial room was dreary and overlooking some roof. Also it felt like it was made just to make sure the hotel could accomodate guests.

Dinner/Breakfast at Opus was nice, the olive garden platted dishes are good but the buffet is so so. Room was well done, we got an upgrade that was nice of the staff.

Stayed in March 2024

we booked a delux family suite but when we came, the reception girl said the suite is not available due to renovation, so we got 2 rooms with connected door. at the check-out, the reception guy somehow wanted to extra chrage us for that. also when we got to the hotel, we were told that the indoor pool is prohibited for kids so we were sent to a long walk to the 4 stars hotel indoor pool next to us. . booking didn't mention anything about the unavailable suite or the pool policy. inside the room, the air conditioner wasn't working on cold due to hotel policy and it was so hot and made it so hard to sleep. about breakfast, the variety was poor. bread and pancakes were good. about dinner, main course was poor. soup was good.

nice indoor pool good water pressure in the shower

Stayed in October 2024

The room was a 4 star room (even though we booked 5 stars) and we traveled with 3 people (as indicated) and the room was only prepared for 2 which I don't expect from a 5 star hotel.

The room overall was quite nice, however it is a bit weird that you book a 5 star hotel and are accommodated in 4 star rooms.

Stayed in July 2024

The food did not match a 5 star hotel. The selection was very poor, you had to stand in a long line to get the dishes and sometimes when you arrived the trays were already empty. We contacted the hotel management and they did try to take care and upgraded us to eat in the hotel's luxury restaurant. There the selection was wider but the waiting times for each dish were very long (about an hour waiting for a main dish) and it turned out that each meal took over two hours due to the wait for the dishes. Also unbelievable that there is not even water to drink at dinner. Everything is extra and of course the water bottle is also charged for service. We stayed at the hotel for 8 nights and the cleanliness of the rooms during the stay was very basic to non-existent. A cup of tea we drank in the room stood for 5 days without anyone emptying it even though they came to make the bed. The bin was not always emptied either.

The pools and spa facilities are very good and the hotel and its surroundings are very beautiful and pleasant. The beds are very comfortable. There is an organized parking lot, albeit for a fee, but it was very convenient

Stayed in August 2024

The food was not for hotel 5 or even 4 stars We always waited in everega 45 minutes for the the diner. The food is low level.. The cleaning of rooms very bad.

Stayed in August 2024

Only the view from our room , but the room other than that is as perfect

Very stylish hotel, amenities were fantastic, superb for families. So many different swimming pools , saunas etc. Areas for families spa facilities more suited to adults. Soft play and children’s clubs as well as bowling alley and small arcade games . The location with direct access to the lake was perfect. It is a large hotel but we never felt like any part was crowded, even at meal times . Would highly recommend this hotel , staff were very friendly as well .

Stayed in August 2024

Air conditioner didn’t work for the whole stay (35 degrees ) Room didn’t get cleaned and no clean towels etc. we asked the reception many times, he was not gentle and didn’t solve the problem

Good location, nice resort, nice seashore, big room, very nice attitude from the restaurant staff A good one - we got a discount at the checkout as a result of the problems. This was fair, but we didn’t come for a discount, we came for a functioning place🥲

Stayed in July 2024

Room Confusion - You book a 5* hotel but you are moved to the 4* building and eat with the 4* guests. There are 3 main buildings for rooms. 2 of the buildings are 4* rooms and the last is 5* (newly renovated). This is for the Deluxe Double Room guests. If you want to stay in the 5* hotel then you need to pay for the premium rooms. Extra costs - When you order from the menu in the Olive restaurant you need to pay a service charge. Once we were charged a service charge twice. My wife ordered an ice tea and for me a beer and apparently this requires and extra service charge since its alcohol. They both come from a fridge and they are next to each other. Spa towels - You are given coupons (1 per guest) to get a towel for the spa and saunas. We went to the spa in the 5* building and they told us that we need to collect the towels in the 4* building. The towels for all guests are all the same. The staff could simply collect your coupon and give you the towels but if you don't pay premium costs then you have to collect them in the other building. If you are paying premium then you get a fresh towel when you want. Anything less than premium even for 5* guests, you get fresh towels every 3 days. Buffet was average. - The food was not great. The food was probably a 6/10. Basic food that is heated up ready for the 4* guests and 5* if they want. Breakfast speciality was not stocked - On the breakfast menu they have there 'famous' eggs Benedict with avocado, hollandaise sauce and duck. From our stay of 6 nights they had this available once. How can your signature dish not be in stock?

Food - For the Deluxe Double Room guests you have the option to eat at the buffet and order from a menu at dinner and breakfast. The breakfast menu is always the same. The dinner menu changed 4 times while we were there (6 nights). The food on the menu was very nice! Spa - There were 2 main spa areas. Both had a bunch of saunas. They both have a warm pool to relax in and jacuzzies. Sand lake. - You can enter the lake from some steps and the lake has sand and not stones which is nice. Staff - They were very friendly.

Stayed in August 2024

How can there be a 5-star template, during the summer, I have to ask for an air conditioner when there is an air conditioner in the hotel? It was really hot. Although they tried to fix it for me, but it didn't help. The air conditioners are just not good enough. The premium hotel is different from the "regular" hotel, therefore if you order a taxi it will always arrive at the regular hotel and it happened to me more than 4 times that the taxi simply "ran away" from me because it could not find the place. There should be a clarification sign. The pool - when you come to stay at the outdoor pool - there are no free seats or chairs!

The staff was very kind

Stayed in July 2024

There was a very load event in the hotel that ruined the hopes for a decent dinner. The room’s terrace couldn’t be used due to works on the outside of the building.

We liked the location, close to the center but still quite and with private beach

Stayed in June 2024

Very nice rooms, great wellness area, well-kept facilities.

Very nice location next to the lake. The property offers many services, the staff is really helpful and the rooms were very nice.

Stayed in June 2024

Clean rooms, big bed, kind staff, very nice food and drinks menu.

Stayed in June 2024

I liked everything during our visit. The food was delicious we ate at both the bowling bar and the Opus restaurant. The wellness facilities were very good. Our room was clean and well equipped.

Stayed in May 2024

No complaints!

We love the hotel. Especially the Spa. The 4* Spa is also great. Food is amazing, too. Staff is nice. We really relaxed and will be happy to be back.

Stayed in April 2024

Crouded wellness Half dirty Room Only two towels for 2 night of stay, no replacements No daily cleaning service or refiling Half empty mini bar Very old hair dryer Dirty water glasses Barhroom tiles Full of scale Children everywhere really loud Half of the staff doesn’t speak english On the brekfast noone explained to us there is additional menue We can order from Terrible coffee Smart TV that has no netflix conection possible, it is locked

Very good breakfast Spacious Room Great view Some of the staff members really tried their best to accomodate us well Got Room upgrade since there was no hot water in the Room We booked Really comfortable bed and pillows

Stayed in April 2024