there was the issue with cleaning, same like last year, no progress registered or even worse. It was the issue of our room (spiders in corners, hairs from some previous visitors on the carpet,..ect., but also whole hotel - nobody cleaned the beach or area around, so we have to look to the same trash on the grass at the beach for all 4 days, nets with spiders everywhere higher than 2m (for example just look up when you stay at juice machine at the breakfast) in the restaurant, corridors,..ect. So hotel still struggle with cleaning services. What we could see wasnt acceptable even for 3*** hotel (!)

the place with private lake beach, room with lake view, restaurants, aquapark, ..

Stayed in August 2024

* Outside area not so clean, especially the pools * Staff not always friendly or obliging/helpful * Drinks at dinner are not included

* Nice and clean rooms * Good food * Beachfront with a lot of deck chairs

Stayed in August 2024

Great SPA, great food,

Stayed in July 2024

Staff in the restaurant didn’t offer anything to drink on the dinner. Had to ask for it. 5-star hotel should have better service. Room wasn’t cleaned and minibar wasn’t filled up for 2 days.

Lovely destination, nice wellness area, stylish decoration.

Stayed in June 2024

For 360 euros I had much higher expectations especially in a 5 star hotel Room / hotel experience: -Water container of the coffee machine extremely dirty -Room has clearly not been cleaned of dust (thick dust on TV and shelves) -Fitness center FULL of mosquitoes and no music !!!! -Wifi is horrible. I used mobile data that is 5 times faster (on roaming) What I expected for 360 euros and a 5 star hotel: -Covered parking -Instead of a couch that serves no purpose, a bigger table in the room where you can actually get work done and sit comfortably while doing so

Great view from room Great food (both dinner and breakfast) Cool and friendly staff Jacuzzi in the room

Stayed in June 2024

Maintenance of bathroom not perfect

Design of room very nice. Bathroom also very nice. Size of balcony very good.

Stayed in May 2024

The Deluxe breakfast was a little late

Great location, very close to the center. The spa was very clean and elegant and the lake is in the garden :)

Stayed in April 2024

We needed to ask for everything in the room. Initial room was dreary and overlooking some roof. Also it felt like it was made just to make sure the hotel could accomodate guests.

Dinner/Breakfast at Opus was nice, the olive garden platted dishes are good but the buffet is so so. Room was well done, we got an upgrade that was nice of the staff.

Stayed in March 2024

The room was a 4 star room (even though we booked 5 stars) and we traveled with 3 people (as indicated) and the room was only prepared for 2 which I don't expect from a 5 star hotel.

The room overall was quite nice, however it is a bit weird that you book a 5 star hotel and are accommodated in 4 star rooms.

Stayed in July 2024

The food did not match a 5 star hotel. The selection was very poor, you had to stand in a long line to get the dishes and sometimes when you arrived the trays were already empty. We contacted the hotel management and they did try to take care and upgraded us to eat in the hotel's luxury restaurant. There the selection was wider but the waiting times for each dish were very long (about an hour waiting for a main dish) and it turned out that each meal took over two hours due to the wait for the dishes. Also unbelievable that there is not even water to drink at dinner. Everything is extra and of course the water bottle is also charged for service. We stayed at the hotel for 8 nights and the cleanliness of the rooms during the stay was very basic to non-existent. A cup of tea we drank in the room stood for 5 days without anyone emptying it even though they came to make the bed. The bin was not always emptied either.

The pools and spa facilities are very good and the hotel and its surroundings are very beautiful and pleasant. The beds are very comfortable. There is an organized parking lot, albeit for a fee, but it was very convenient

Stayed in August 2024

The food was not for hotel 5 or even 4 stars We always waited in everega 45 minutes for the the diner. The food is low level.. The cleaning of rooms very bad.

Stayed in August 2024

Only the view from our room , but the room other than that is as perfect

Very stylish hotel, amenities were fantastic, superb for families. So many different swimming pools , saunas etc. Areas for families spa facilities more suited to adults. Soft play and children’s clubs as well as bowling alley and small arcade games . The location with direct access to the lake was perfect. It is a large hotel but we never felt like any part was crowded, even at meal times . Would highly recommend this hotel , staff were very friendly as well .

Stayed in August 2024

Air conditioner didn’t work for the whole stay (35 degrees ) Room didn’t get cleaned and no clean towels etc. we asked the reception many times, he was not gentle and didn’t solve the problem

Good location, nice resort, nice seashore, big room, very nice attitude from the restaurant staff A good one - we got a discount at the checkout as a result of the problems. This was fair, but we didn’t come for a discount, we came for a functioning place🥲

Stayed in July 2024

Room Confusion - You book a 5* hotel but you are moved to the 4* building and eat with the 4* guests. There are 3 main buildings for rooms. 2 of the buildings are 4* rooms and the last is 5* (newly renovated). This is for the Deluxe Double Room guests. If you want to stay in the 5* hotel then you need to pay for the premium rooms. Extra costs - When you order from the menu in the Olive restaurant you need to pay a service charge. Once we were charged a service charge twice. My wife ordered an ice tea and for me a beer and apparently this requires and extra service charge since its alcohol. They both come from a fridge and they are next to each other. Spa towels - You are given coupons (1 per guest) to get a towel for the spa and saunas. We went to the spa in the 5* building and they told us that we need to collect the towels in the 4* building. The towels for all guests are all the same. The staff could simply collect your coupon and give you the towels but if you don't pay premium costs then you have to collect them in the other building. If you are paying premium then you get a fresh towel when you want. Anything less than premium even for 5* guests, you get fresh towels every 3 days. Buffet was average. - The food was not great. The food was probably a 6/10. Basic food that is heated up ready for the 4* guests and 5* if they want. Breakfast speciality was not stocked - On the breakfast menu they have there 'famous' eggs Benedict with avocado, hollandaise sauce and duck. From our stay of 6 nights they had this available once. How can your signature dish not be in stock?

Food - For the Deluxe Double Room guests you have the option to eat at the buffet and order from a menu at dinner and breakfast. The breakfast menu is always the same. The dinner menu changed 4 times while we were there (6 nights). The food on the menu was very nice! Spa - There were 2 main spa areas. Both had a bunch of saunas. They both have a warm pool to relax in and jacuzzies. Sand lake. - You can enter the lake from some steps and the lake has sand and not stones which is nice. Staff - They were very friendly.

Stayed in August 2024

How can there be a 5-star template, during the summer, I have to ask for an air conditioner when there is an air conditioner in the hotel? It was really hot. Although they tried to fix it for me, but it didn't help. The air conditioners are just not good enough. The premium hotel is different from the "regular" hotel, therefore if you order a taxi it will always arrive at the regular hotel and it happened to me more than 4 times that the taxi simply "ran away" from me because it could not find the place. There should be a clarification sign. The pool - when you come to stay at the outdoor pool - there are no free seats or chairs!

The staff was very kind

Stayed in July 2024

There was a very load event in the hotel that ruined the hopes for a decent dinner. The room’s terrace couldn’t be used due to works on the outside of the building.

We liked the location, close to the center but still quite and with private beach

Stayed in June 2024

Very nice rooms, great wellness area, well-kept facilities.

Very nice location next to the lake. The property offers many services, the staff is really helpful and the rooms were very nice.

Stayed in June 2024

Clean rooms, big bed, kind staff, very nice food and drinks menu.

Stayed in June 2024

I liked everything during our visit. The food was delicious we ate at both the bowling bar and the Opus restaurant. The wellness facilities were very good. Our room was clean and well equipped.

Stayed in May 2024

No complaints!

We love the hotel. Especially the Spa. The 4* Spa is also great. Food is amazing, too. Staff is nice. We really relaxed and will be happy to be back.

Stayed in April 2024

Crouded wellness Half dirty Room Only two towels for 2 night of stay, no replacements No daily cleaning service or refiling Half empty mini bar Very old hair dryer Dirty water glasses Barhroom tiles Full of scale Children everywhere really loud Half of the staff doesn’t speak english On the brekfast noone explained to us there is additional menue We can order from Terrible coffee Smart TV that has no netflix conection possible, it is locked

Very good breakfast Spacious Room Great view Some of the staff members really tried their best to accomodate us well Got Room upgrade since there was no hot water in the Room We booked Really comfortable bed and pillows

Stayed in April 2024

beware of this hotel they play on 5 stars but it's more like 5 flakes, breakfast is all cold, and you arrive for breakfast at 7: 30, dinner choice and interesting but the quality is poor again everything cold, wellness does not work even half of all saunas worked only two and only one whirlpool and they say premium in the other part of the wellness the same only one sauna works and jets in whirlpools do not work or they turn them on only to minimum performance, unfortunately you have already paid before the arrival of the full price, the money will be blocked to prevent you from storming the stay is not possible and when you ask for a discount for services not provided, they do not understand and do not understand it is a hotel style alibaba, a shame to spend money here

nothing

Stayed in March 2024

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Stayed in August 2024

There are no comments available for this review

Stayed in June 2024