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Reviews of Richmond Marriott Short Pump 3 stars

4240 Dominion Boulevard, Short Pump, VA 23060, United States

#2 of 5 hotels in Short Pump

Guests' Choice

Review score

Based on 266 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    7.8

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Showing 76 – 100

  • Reviewed: 20 October 2022

    10
    Exceptional stay!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    A wonderful clean, modern facility.

    Stayed in October 2022

  • Reviewed: 17 October 2022

    6.0
    Great hotel minus the Hotel restaurant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The hotel restaurant was awful. It took 15 minutes just to get anyone to take any kind of food order and mind you we were one of only 3 tables. Upon receiving our food 40 minutes after ordering it the order was incorrect. My French toast along with 3 other family members dishes became waffles that I could have made better from a box. My family member ordered Eggs Benedict which came out as a soft boiled egg in a English Muffin. When a chef type person came out to talk to my family member, he became rude and told my female family member to calm down that things do happen and that they were backed up in the kitchen. Did I mention we were one of three tables. I attempted to calm the chef person down and expressed to him that he was escalating the situation and requested to speak to someone who could remain calm when speaking with a customer whom had an issue. He walked away from the table yelling profanity and screaming for CHEF! I did speak to the front desk personnel and the next morning I took my large family out to breakfast somewhere else.

    The room was beautiful and clean, the hotel smelled fresh. The wall fireplace in the front lobby was gorgeous. The pool was warm and perfect.

    Stayed in October 2022

  • Reviewed: 10 October 2022

    3.0
    Poor
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    complimentary breakfast should be included. it was not.

    Stayed in October 2022

  • Reviewed: 10 October 2022

    10
    Exceptional
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    I loved how every time u looked the staff was cleaning and make sure everything was wiped down , the staff was very friendly and helpful

    clean

    Stayed in July 2022

  • Reviewed: 22 September 2022

    10
    I wish your hotel was having a good deal on price so I can stay there now. I’m always her on business.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    the food is horrible. I tried it all. but because everything else topped my expectations-I’ll deal with bad food. lol

    I liked the parking, the gym, the location, the room, the shower, the staff, the bar,

    Stayed in September 2022

  • Reviewed: 5 September 2022

    1.0
    Very poor
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    My bathroom was dirty

    Stayed in September 2022

  • Reviewed: 22 August 2022

    1.0
    had to switch rooms 3 times because of the room being dirty and infestation of bugs in the bed and room.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    not clean, dirty.

    The tv.

    Stayed in August 2022

  • Reviewed: 1 August 2022

    5.0
    Passable
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    I didn’t like that I had to clean the shower with my own cleaning products because there were strands of hair left behind from the previous guests. The pillows were entirely too soft, your head sunk in them after 4secs of laying on them. The sheets had a weird smell to them I had to ask for a change of sheets because I didn’t think that the sheets on the bed were fresh and after having to clean the shower who really knows.

    The location was great and the overall room was okay.

    Stayed in August 2022

  • Reviewed: 26 July 2022

    4.0
    Need deep cleaning and need to stop over booking and the were races to black people
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff was rude they messed up everybody's rooms they come half of the people breakfast my key pass wouldn't work and half of the places I had to keep going to the front desk the rooms were smelly like mold the hallways was dirty and the pool

    Really nothing

    Stayed in July 2022

  • Reviewed: 21 July 2022

    10
    refreshin, comfortable, convient and quiet!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    have no complaints

    location is very convenient to many surrounding place … easy to get to

    Stayed in July 2022

  • Reviewed: 30 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Phone cable was disconnected and only one washcloth and towel in the room.

    Stayed in June 2022

  • Reviewed: 27 June 2022

    10
    Nice and clean and in an excellent location !! and the staff is amazing !!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    I don’t have any dislikes

    it’s very clean and modern and the staff was very nice and pleasant !!

    Stayed in June 2022

  • Reviewed: 24 June 2022

    5.0
    I will not be staying here again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    the bathroom wasn’t cleaned well. hair all in the shower and bathroom floor. hot in the rooms and downstairs in breakfast dining area.

    convenient to wedding

    Stayed in June 2022

  • Reviewed: 5 June 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The two young lady's in the front desk where phenomenal ver,very nice 👍

    Stayed in June 2022

  • Reviewed: 23 May 2022

    4.0
    Disappointed
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was dirty, there was hair left in the shower, and a dirty pillow on the couch

    Stayed in May 2022

  • Reviewed: 16 May 2022

    1.0
    Awful
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    We rented two rooms and they couldn’t find the other reservation so they just said we can’t do anything and we all had to stay in one room.

    Stayed in May 2022

  • Reviewed: 26 April 2022

    4.0
    Our expectations were offensively not met during our visit. No maid service major mistake!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    -Maid service only emptied trash & replaced towels. Beds not made, room/bathroom not cleaned, Unacceptable at a Marriott product to be required to make own bed two out of three nights. This is a major problem. At this time "Covid" is a very offensive and lame excuse for not providing maid service. -Breakfast buffet, for $14.00, is what I would have expected to be a complimentary service at a Motel 6. Very poor and very overpriced. We do not mind paying for breakfast but it would be much less offensive to have no service than to charge anything for what was provided. It is not at all consistent with what I learned to expect from Marriott products. -Hallways are, unusually, very dimly lit. This is a minor problem.

    DID NOT LIKE: Breakfast buffet, for $14.00, is what I would have expected to be a complimentary service at a Motel 6. Low quality food, and poor choices (ex. no fresh bread or toaster, sausages overcooked/hard/dry, plastic wrapped pastries terrible, etc.). Very poor and very overpriced. We do not mind paying a premium for breakfast but it would be much less offensive to have no service than to charge anything for what was provided. It is not at all consistent with what I learned to expect from Marriott products.

    Stayed in April 2022

  • Reviewed: 21 April 2022

    10
    Great staff, great room!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great room, great staff!

    Stayed in April 2022

  • Reviewed: 5 April 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    n/a

    the front desk staff was amazing I wish I remember her name but she was so pleasant!

    Stayed in February 2022

  • Reviewed: 8 March 2022

    4.0
    Staff is friendly. But they didnt care about rooms cleaning.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Cleanliness!!

    Stayed in March 2022

  • Reviewed: 22 February 2022

    10
    great affordable lodging for a “on the fly” vacation
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    no bad thoughts honestly, nothing out the norm

    stay was great, would definitely book again anytime

    Stayed in February 2022

  • Reviewed: 15 February 2022

    10
    perfect
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    nothing

    everything very clean very friendly

    Stayed in February 2022

  • Reviewed: 10 January 2022

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast should be included

    I love the customer service.

    Stayed in January 2022

  • Reviewed: 9 January 2022

    10
    Amazing!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Outdated bathroom sink. Dim hallways.

    Great style! Clean room. Amazing lobby and staff!

    Stayed in January 2022

  • Reviewed: 20 December 2021

    10
    Loved it
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was up to my expectations

    Loved everything even the walk in shower

    Stayed in December 2021

Showing 76 – 100

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