4240 Dominion Boulevard, Short Pump, VA 23060, United States
#1 of 5 hotels in Short Pump
Guests' ChoiceBased on 247 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
8.9
Facilities
8.5
Staff
8.9
Value for money
8.0
Free WiFi
8.2
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End of dialog contentReviewed: 17 November 2022
Mary
United StatesN/A
Friendly staff, great location, great restaurant and just a beautiful hotel. enjoy my stay every time.
Stayed in October 2022
Reviewed: 20 October 2022
The
United StatesNothing
A wonderful clean, modern facility.
Stayed in October 2022
Reviewed: 17 October 2022
Amanda
United StatesThe hotel restaurant was awful. It took 15 minutes just to get anyone to take any kind of food order and mind you we were one of only 3 tables. Upon receiving our food 40 minutes after ordering it the order was incorrect. My French toast along with 3 other family members dishes became waffles that I could have made better from a box. My family member ordered Eggs Benedict which came out as a soft boiled egg in a English Muffin. When a chef type person came out to talk to my family member, he became rude and told my female family member to calm down that things do happen and that they were backed up in the kitchen. Did I mention we were one of three tables. I attempted to calm the chef person down and expressed to him that he was escalating the situation and requested to speak to someone who could remain calm when speaking with a customer whom had an issue. He walked away from the table yelling profanity and screaming for CHEF! I did speak to the front desk personnel and the next morning I took my large family out to breakfast somewhere else.
The room was beautiful and clean, the hotel smelled fresh. The wall fireplace in the front lobby was gorgeous. The pool was warm and perfect.
Stayed in October 2022
Reviewed: 10 October 2022
Nick
United Statescomplimentary breakfast should be included. it was not.
Stayed in October 2022
Reviewed: 10 October 2022
Gibson
United StatesI loved how every time u looked the staff was cleaning and make sure everything was wiped down , the staff was very friendly and helpful
clean
Stayed in July 2022
Reviewed: 22 September 2022
Andrea
United Statesthe food is horrible. I tried it all. but because everything else topped my expectations-I’ll deal with bad food. lol
I liked the parking, the gym, the location, the room, the shower, the staff, the bar,
Stayed in September 2022
Reviewed: 5 September 2022
Tiana
United StatesMy bathroom was dirty
Stayed in September 2022
Reviewed: 22 August 2022
Devin
United Statesnot clean, dirty.
The tv.
Stayed in August 2022
Reviewed: 1 August 2022
Lakeisha
United StatesI didn’t like that I had to clean the shower with my own cleaning products because there were strands of hair left behind from the previous guests. The pillows were entirely too soft, your head sunk in them after 4secs of laying on them. The sheets had a weird smell to them I had to ask for a change of sheets because I didn’t think that the sheets on the bed were fresh and after having to clean the shower who really knows.
The location was great and the overall room was okay.
Stayed in August 2022
Reviewed: 26 July 2022
Amezquita
United StatesThe staff was rude they messed up everybody's rooms they come half of the people breakfast my key pass wouldn't work and half of the places I had to keep going to the front desk the rooms were smelly like mold the hallways was dirty and the pool
Really nothing
Stayed in July 2022
Reviewed: 21 July 2022
Clementine
United Stateshave no complaints
location is very convenient to many surrounding place … easy to get to
Stayed in July 2022
Reviewed: 30 June 2022
Michael
United StatesPhone cable was disconnected and only one washcloth and towel in the room.
Stayed in June 2022
Reviewed: 27 June 2022
Toni
United StatesI don’t have any dislikes
it’s very clean and modern and the staff was very nice and pleasant !!
Stayed in June 2022
Reviewed: 24 June 2022
Patricia
United Statesthe bathroom wasn’t cleaned well. hair all in the shower and bathroom floor. hot in the rooms and downstairs in breakfast dining area.
convenient to wedding
Stayed in June 2022
Reviewed: 5 June 2022
Alfonso
United StatesThe two young lady's in the front desk where phenomenal ver,very nice 👍
Stayed in June 2022
Reviewed: 23 May 2022
Karen
United StatesRoom was dirty, there was hair left in the shower, and a dirty pillow on the couch
Stayed in May 2022
Reviewed: 16 May 2022
Summer
United StatesWe rented two rooms and they couldn’t find the other reservation so they just said we can’t do anything and we all had to stay in one room.
Stayed in May 2022
Reviewed: 26 April 2022
Bonnie
United States-Maid service only emptied trash & replaced towels. Beds not made, room/bathroom not cleaned, Unacceptable at a Marriott product to be required to make own bed two out of three nights. This is a major problem. At this time "Covid" is a very offensive and lame excuse for not providing maid service. -Breakfast buffet, for $14.00, is what I would have expected to be a complimentary service at a Motel 6. Very poor and very overpriced. We do not mind paying for breakfast but it would be much less offensive to have no service than to charge anything for what was provided. It is not at all consistent with what I learned to expect from Marriott products. -Hallways are, unusually, very dimly lit. This is a minor problem.
DID NOT LIKE: Breakfast buffet, for $14.00, is what I would have expected to be a complimentary service at a Motel 6. Low quality food, and poor choices (ex. no fresh bread or toaster, sausages overcooked/hard/dry, plastic wrapped pastries terrible, etc.). Very poor and very overpriced. We do not mind paying a premium for breakfast but it would be much less offensive to have no service than to charge anything for what was provided. It is not at all consistent with what I learned to expect from Marriott products.
Stayed in April 2022
Reviewed: 21 April 2022
Aristio
United StatesNothing
Great room, great staff!
Stayed in April 2022
Reviewed: 5 April 2022
Christina
United Statesn/a
the front desk staff was amazing I wish I remember her name but she was so pleasant!
Stayed in February 2022
Reviewed: 8 March 2022
Parvin
United StatesCleanliness!!
Stayed in March 2022
Reviewed: 22 February 2022
James
United Statesno bad thoughts honestly, nothing out the norm
stay was great, would definitely book again anytime
Stayed in February 2022
Reviewed: 15 February 2022
Dasia
United Statesnothing
everything very clean very friendly
Stayed in February 2022
Reviewed: 10 January 2022
Margarita
United StatesBreakfast should be included
I love the customer service.
Stayed in January 2022
Reviewed: 9 January 2022
Elaina
United StatesOutdated bathroom sink. Dim hallways.
Great style! Clean room. Amazing lobby and staff!
Stayed in January 2022
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