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  5. Reviews of SureStay by Best Western San Francisco Marina District

Reviews of SureStay by Best Western San Francisco Marina District

1940 Lombard St, Marina District, San Francisco, 94123-2807, United States

#188 of 222 hotels in San Francisco

Guests' Choice

Review score

Based on 41 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.7

  • Facilities

    7.1

  • Staff

    7.8

  • Value for money

    7.5

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 26 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Breakfast was very poor and low quality, although they warn you about it when you book, so no surprise. Room doors and windows are in the common hallway, so it is a bit noisy.

    Room was fine, not really big but enough. Bathroom was clean and with amenities. Shower was the best in our trip. Staff was not super friendly but helped whenever we needed it. Although parking places were limited, we were lucky and could park inside the two days that we spent there.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    8.0
    comforable stay, staff were very accomodating to our needs
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 3 nights

    rooms had just been renovated and some furnishings were missing, but helped with what was missing to replace it, breakfast very basic

    Cleanliness, last minute booking and friendliness of staff

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    This stay showed me how important good staff is. :) The location was also very nice!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was sometimes a bit loud in the morning and the breakfast was very simple.

    The staff! I want to highlight Ads! He was so so nice and helped us out a lot. The parking was also super! And the location.

    Stayed in May 2024

  • Reviewed: 27 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Noise and lack of light in room facing center walkway.

    Great ownership and management. Converting to best western and upgrading. Needs noise abatement in center exterior hall.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not clean

    Easy entry and easy access.

    Stayed in February 2024

  • Reviewed: 23 December 2023

    8.0
    Definitely a great place to stay, I’d stay here again.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The stairs, very slippery when wet. The PowerPoints were old.

    The beds were comfortable, it was safe, it was within walking distance to most attractions, there’s a bus stop very close to the property. Love that it had a fridge and microwave in the room. Continental breakfast was available every morning from 6:30am to 9:30am.

    Stayed in December 2023

  • Reviewed: 9 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Quite loud at night.

    Easy access to transport. Lots of restaurants nearby.

    Stayed in December 2023

  • Reviewed: 28 June 2024

    5.0
    I made changes through booking.com. The hotel said they never received them and when one member of the party wanted to s
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Check in and pre-contact was the worse I have experienced

    Great location

    Stayed in June 2024

  • Reviewed: 28 June 2024

    10
    We enjoyed our stay in a nice, clean room, near a lot of great places. SFO people honk their horns A LOT! Only once at u
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    A/C unit a bit loud, but still slept well. Lighting in our bathroom was dim and almost fluorescent in color, not a deal breaker.

    Location was great, parking was fine, friendly staff, clean room, comfortable beds.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Breakfast was a little disappointing as all they offered was nasty hard cinnamon like rolls and hard cereal bars

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    It was pleasant to stay there
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking was a problem

    The location was great!

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great location for why we were there. Clean room. They had coffee 24 hrs. We were there for the Escape from Alcatraz Triathlon. It was walking distance to where we needed to be and lots of restaurants nearby. The room was clean and spacious and was everything we needed. The staff were helpful and kind.

    Stayed in June 2024

  • Reviewed: 29 May 2024

    5.0
    Never again
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 6 nights

    Not a breakfast : a shame

    Nothing

    Stayed in May 2024

  • Reviewed: 12 May 2024

    2.0
    Waiting for my money back and apologies from manager
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    All financial part is absolutely crazy. Firstly they changed the price in comparison with Booking.com. We were tired and agreed to pay extra. A day after checkout we saw in the bank account that they charged us for the second time without notification, and a day after the day of checkout they charged us for the third time. The property does not reply any messages and phone calls. And deposit(which is mentioned nowhere) is still not refund, but front desk told us about 3 days for returning.

    The location is quite good. Very close to everywhere. Comfortable beds and good refrigerator. Good internet connection. Good parking lot.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Great 1st experience in SF
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No elevator option.

    Breakfast was good and excelent location.

    Stayed in May 2024

  • Reviewed: 15 April 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    Someone damaged my vehicle in parking garage, but despite the cameras, they refused to look at the footage, nor did they respond to my message.

    Stayed in April 2024

  • Reviewed: 26 March 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    About hotel room need to be updated

    Location

    Stayed in March 2024

  • Reviewed: 15 March 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There is no parking!!

    Stayed in March 2024

  • Reviewed: 27 February 2024

    5.0
    If you need a good location with parking area. Only reasons to stay.
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 5 nights

    The hotel has a stair without roof and there is no elevator. You have to carry your bags in the rain. The breakfast is awful. Internet was volatile.

    Cleanliness, parking lot and the location.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    10
    It was very comfortable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They need more parking but they gave us a special parking

    I loved the location. It is really close to the marina and also you can walk to many area restaurants, bars and stores. The staff were great. They were friendly and accommodating

    Stayed in February 2024

  • Reviewed: 8 February 2024

    10
    Expectations exceeded
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Could have more parking…. But this is San Francisco, so that’s impossible.

    Really nice and clean room. I took a gamble as this was a lower priced hotel, unsure of what I was going to get. The rooms were every bit as nice as hotels costing twice as much. The exterior and lobby are humble, but the rooms are great.

    Stayed in February 2024

  • Reviewed: 2 February 2024

    1.0
    Very poor
    • Business trip
    • Family with young children
    • King Suite with Sofa Bed and Walk-In Shower - Fireplace
    • Stayed 1 night
    • Submitted via mobile

    The floor of the toilet was very dirty, even some feces were stuck to the floor. Breakfast was very brief and insufficient

    Stayed in February 2024

  • Reviewed: 9 January 2024

    9.0
    We had very nice stay! Staff has very nice! The only down fall about our stay was we had to climb stairs, but at less it
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Limited parking, but we have a handicap pass so they save the handicap parking space for us, which was very nice!

    It’s close to everything!

    Stayed in January 2024

  • Reviewed: 26 December 2023

    5.0
    Was decent but accommodations were disappointing.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 7 nights

    Hotel was changing ownership/names. Rooms were under renovation and was a little concerned that there was not a smoke detector in our room and the sprinkler system seemed to be diabled and being worked on

    Hotel was in a great location and we enjoyed staying on that side of the city. Convenient for dining and shopping. Easy to get transportation to where we needed to go.

    Stayed in October 2023

Showing 1 – 25

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