Elevators weren’t always working properly.

Great location! Just a short walk to Times Square, Rockefeller Plaza, Bryant Park, NY Public Library, etc…

Stayed in June 2024

Started the trip by the staff not being able to find our reservations, despite us giving them the confirmation number. It was quickly remedied. Then the hotel room was out of soap, body soap and body lotion, but the staff filled them as soon as we complained. Both elevators broke, they were fixed later that day. The biggest upset has nothing to do with the problems; there is a really nice lounge and bar area, but no bar! Would've loved to hang out there more. Maybe the don't have a liquor license? Idk, but it's a really nice place and the bar should be open so I can watch the Stanley Cup while my gf sleeps in the bedroom.

Great location. Modern design. Comfortable bed. One of the best fitness rooms I've ever used. All problems were resolved quickly by staff.

Stayed in June 2024

We had some issues with getting Netflix to work on our TV that weren't really resolved. Ultimately we were out enjoying the city too much to care.

This hotel is great value, the rooms are big and comfortable. We had a great view and the staff were absolutely lovely and accommodating. Would stay here again.

Stayed in June 2024

There was not a bar in the hotel but if you are looking to have drinks, there is a bar/restaurant two doors down from the hotel. They had great drinks and GREAT happy hour prices!

The property was clean and staff were friendly! Only half a block from Times Square. Two blacks from fifth avenue! Everything was great it is center of anything you want to do. Central Park, shopping, eating, and attractions. I would stay here again if we could get the same rates we had gotten. We stayed for 3 nights. Before parking we paid around 850$ considering the location I feel that it was a good price.

Stayed in June 2024

Rooms and not enough toilet paper or towels

Location

Stayed in June 2024

Location. Good sized rooms, helpful staff

Stayed in June 2024

Great central location. The room was spacious by NYC standards and very comfortable. Good value.

Stayed in May 2024

Pillows and sheets needed changing as underside was dirty and upgraded to balcony room but couldn't use balcony.

Room was nice and communication ahead of arrival was great. Staff overall friendly and helpful.

Stayed in June 2024

No restaurant or food or drinks available in hotel but v close to shops so that’s not a big problem. If you want to be really in the thick of Times Square it’s a great place to be. Close to many theaters. Times Square is noisy and crazy busy so expect some hooting and sirens late into the night. Ask reception which side of the building is quieter. They are really helpful. Coffee in the rooms wouldn’t be a bad idea but they do have in reception. Despite all these things I would go back.

Staff are really fantastic. Very helpful. Really went out their way to be helpful and have great ideas for things to do Themed toilets in the entrance are really great - seriously go see them. Hotel is close to many great attractions. Bicycles for resident a great idea.

Stayed in June 2024

AC is noisy and windows isolation.

Location and proximity.

Stayed in June 2024

there are two elevators on each floor. got confused a bit. better and larger signage would help. Also, you could only get water on even floors, as well as ice. confusing. also, there is no bar.

the bathrooms with double sinks and shower are gorgeous. it's a modern hotel with beautiful rooms. the beds are very comfortable. a nice large room for NYC.

Stayed in June 2024

The air conditioning in the king suites does not allow for air in both rooms unless the privacy door is open. The really affected the kind of vacation we were able to have. I specifically picked the suite because it had a door. :( Too much money to spend for no privacy from the kids.

The staff were wonderful- especially ALMA! The room was large- I would gladly stay again.

Stayed in June 2024

No breakfast facilities and bar area closed, seems to have been for a long time.

Location was fantastic

Stayed in June 2024

Would prefer coffee making facilities in room rather than lobby.

Great location, staff very helpful

Stayed in May 2024

Spacious room, centrally located, friendly staff

Stayed in June 2024

I wish the front desk could've told me earlier about the complimentary shuttle to the airport after checkout. I has to pay $75 for an Uber.

Did not have breakfast

Stayed in June 2024

Kettle in the room would have been convenient and a reasonably priced vending machine

Complimentary coffee and apples

Stayed in June 2024

Air on was noisy

Location, friendly staff , how clean it was

Stayed in June 2024

There could be more hangers in the bathroom :)

The room was perfect size, with all the requirements to make our stay the best. The proximity to "must see spots" in NYC were all reacheable from your location.

Stayed in June 2024

Wished the room had small fridge for cold drinks and tea and coffee making facilities Quite a lot of building work noise but luckily our room was away from it

Location Staff Room size Cleanliness

Stayed in May 2024

Would have liked better coffee and water service in lobby. Also, would like coffee maker in room.

Comfortable, clean rooms. Good location.

Stayed in April 2024

No tea and coffee making facilities

Location

Stayed in May 2024

The sofa bed was very uncomfortable there was no microwave and there was no tub for smaller children.

The room decor was beautiful. It was very clean and quiet. The location was great.

Stayed in May 2024

We had 2 rooms both in the 11th floor. One of the rooms was bigger than the other and had a little mold in the corner where the time met. But the shower with rainfall shower head and hand held that could be used at the same time was amazing!

The location is in between Times Square and 5th avenue so everything is relatively close by.

Stayed in May 2024