Well…they are working on the lobby and it looks bad right now so it’s not fair to judge. Better to wait. I am glad to see elevator improvements as the old ones looked to be original and there was always a wait. Anxious for the new restaurant as I always enjoyed Fisk and the prior iteration…need a place to eat in a hotel.

I have stayed at this hotel many times, the convenience, courtesy of the staff and frankly the vibe is classy but not too much so. I like the new decor better than the prior so the upgrades are welcomed.

Stayed in April 2024

Elevators weren’t working properly sometimes, but wasn’t a big enough issue to prevent us from staying here again.

Location was perfect! Close to public transportation and Michigan Ave. Wonderful view from room. Beds were comfortable and rooms were big. When asked for a place to hear up leftovers they kindly brought up a microwave to the room. Everyone was so kind.

Stayed in March 2024

Could have offered a bottle of water in the room. Breakfast didn‘t appeal to me.

Nice furnitures and room design, comfortable bed, well located, friendly staff.

Stayed in March 2024

Was bummed the hotel bar was closed, but not a big deal!

Beautiful room!! Lovely and accommodating staff, the room was wonderfully designed and very comfortable.

Stayed in March 2024

Location was great for easy walking around the Loop. The staff were amazing, especially Antonio! They were welcoming and very helpful during our stay.

Stayed in February 2024

No coffeemaker in room, no decaf coffee offered at morning coffee service.

Large room, terrific staff, daily housekeeping, excellent location.

Stayed in February 2024

I wish we had rooms with bigger windows

Perfect location for access to theaters Great views Excellent staff

Stayed in January 2024

They were doing construction

Awesome staff from cleaning to reception

Stayed in December 2023

Remodeling was being completed so the lobby is gone but it was a short stay so not a huge deal.

The room is fantastic.the bed and pillows are the best anywhere I have been. Breakfast was good, great variety and super nice attendant.

Stayed in November 2023

Lobby under renovation - no restaurant or bar to hang out in.

Large comfy rooms, great location, super nice staff.

Stayed in October 2023

Necessary to do, but I was sad that the restaurant was closed for renovation. I look forward to coming back and enjoying the new place!

I had been staying with you before and very much enjoyed my visit, so when I came back for a conference, I decided to stay with you again. I t was another wonderful stay and your front desk/door staff and the hosts at Happy Hour were fantastic and so welcoming. Thank you! (I didn't interact with anybody else!) May I also add that the best thing for me are the big window sills where you can sit with your book and never actually read because it is so wonderful to just watch the world go by.....

Stayed in October 2023

Could have used a microwave & the refrigerator froze our drinks and wasn’t adjustable.

Great location; clean; good breakfast (although ours was included); excellent service.

Stayed in October 2023

Property needed a little refresh.

Location was fantastic!

Stayed in July 2023

The hotel is undergoing renovations and was not disclosed anywhere on the site.

The location, staff and cleanliness were all top notch.

Stayed in September 2023

view from our room

staff extremely helpful, room spacious and very comfortable

Stayed in August 2023

Construction going on, finding it was hard as doors push Fisk & Co. Which is the restaurant. They tried to tell me that small writing only gave me two free breakfasts and not three but I proved it wrong with a screenshot of my reservation including three breakfasts. They fixed it. Same breakfast every morning.

Location was awesome, we were on top floor 14, loved the window sit in boxes

Stayed in September 2023

Nothing

Conveniently located, clean, helpful staff, free coffee!

Stayed in August 2023

Great location, really nice people working here. They went above and beyond to make our stay fantastic.

Stayed in August 2023

Great location and excellent service with complementary wine. And excellent bed.

Stayed in August 2023

A lamp in my room didn’t work

The staff was so friendly and really accommodating

Stayed in August 2023

The wasn’t anything we didn’t like.

The window seat in the room. The view. The furnishings. Bed was very comfortable. We were right in front of the elevators so I was worried about noise at night but we didn’t hear a thing. It was great!!

Stayed in July 2023

Cheap pillows in the beds.

The staff were all helpful and friendly. And there were enough of them. No lines at the front desk. A manager was always available, doormen advised on things to do places to gol

Stayed in July 2023

The area didnt have many late night eating options - we would have preferred a place that had 24 hour room service as we ended up being starving late at night after the concert we were in town for and there was only 7/11 as an option.

The room was fantastic - really large and light with two huge window areas you could actually sit on - we loved it.

Stayed in June 2023

There are not a lot of other hotel amenities for the price.

The beds were extremely comfortable. It was nice also having a bathroom with a bathtub. The hotel room was very pretty. It was also in a great location with many attractions around it. Staff was very kind.

Stayed in July 2023