The thermostat in the room did not alter the room temperature when a cooler temp was selected. The room at night was too warm. Hard to sleep

Stayed in October 2024

Room carpet was dirty

Location, cost, pet friendly

Stayed in October 2024

nothing to complain about

good selection of breakfast to start off the day.

Stayed in August 2024

Wanted a room overlooking the city told there were none. Saw several rooms empty.

Good

Stayed in August 2024

Nothing

Location

Stayed in August 2024

Better Room cleaning

The issue was the room wasn't cleaned very well especially the bathroom toilet.

Stayed in August 2024

The room cleaning was not well done. There were bunch of blond hair which was likely from the cleaning staff as it not mine nor my family left in the bathroom floor between stay. Also, trash was left on the floor, so not comfortable to let my toddle crawl in the room as it was probably not vacuumed.

The front staff was very helpful. The male staff in the breakfast area was very attentive and helpful.

Stayed in August 2024

No outdoor pool. Mattress could have been better.

Breakfast ok. Good location.

Stayed in June 2024

Parking lot view and the breakfast wasn't out at 6:30am on our last day (not even the coffee), and we needed to get on the road home. We spent most of our time with family, so it was a bit pricey for that at over $550 for two nights.

The room met our needs, and we were able to bring our small dog. The bedding was nice and soft, looked like new room darkening shades which I love when you can shut out all the parking lot light. Any time we came and went the staff greeted us and were friendly. The parking area is great, good location.

Stayed in May 2024

Although the rooms seemed refurbished the phone didn't work, room keys had to be redone several times, and TVs had poor reception and multiple channels were not working.

Pleasant, clean, decent location.

Stayed in September 2023

The hotel was under construction. At first we were irritated because we couldn’t use the pool and no breakfast room. The hotel had a nice breakfast selection setup as a grab and go. Good breakfast sandwiches, muffins and much more. Very happy with the work the hotel put in so we had a pretty good breakfast.

The front desk employees were great. Took the time to help us with directions and answered our questions. Our room was clean and comfortable. We were concerned about the construction because of noise. Our room was quiet and construction didn’t bother us. We will return to this hotel. There is a great steak house close to the hotel.

Stayed in July 2023

When we went to breakfast, most of the hot food pans were empty and not refilled, so we were a little disappointed.

The whole experience was great. Check in was easy and the staff friendly. The room was comfortable and clean.We have stayed many times before and enjoy it each time.

Stayed in March 2023

The breakfast bar was tasty, great choices. Had an issue with the people in the adjoining room but management was amazing in helping is get moved to a new room.

Stayed in March 2023

Our room was in the back with no view. Next time I'd request a view room overlooking the entire city and river below.

Great hotel, but currently under going a total remodel. Breakfast was very good.

Stayed in March 2023

I did not like the drinking water at breakfast as after I drank half the cup I saw floaties. Then I checked my daughter's cup and realized there was mold floating in our cups! I ate ice the night before so who knows how much mold I ingested, but it was super gross. Apparently they need to clean their taps and ice machines.

The hotel overall was really nice. The room was clean and that's the most important thing to me. The breakfast food was very good and a nice variety.

Stayed in January 2023

Bed was not very comfortable

Employees are great

Stayed in December 2022

I will never book through Booking.com again because of the cancellation policy. We had some plans that changed, outside of our control. We stayed in Walla Walla, WA on Friday, but still paid Booking.com for the room. We were unable to change or modify reservations based on my understanding of the booking agreement.

Great

Stayed in November 2022

Shower head really low so hard to take shower. Hot tub out of order so that was disappointing.

Very good continental breakfast, clean room. Loves the shower shampoo, conditioner, and lotion dispensaries.

Stayed in September 2022

N/A

Friendly staff great views

Stayed in August 2022

No housekeeping services during my 4 night stay, no view and the A/C fan was a bit noisy, otherwise this is a great hotel and I would stay there again!!

Great location, safe, bright entrance and parking. Comfy size of room, friendly staff and great breakfast! Quiet for the most part, felt safe coming and going alone. Bed was comfy, convenient ice machine and vending and snacks.

Stayed in July 2022

Despite the heat, I wish the jacuzzi was working.

The property was in a great location, secure, comfortable, and had friendly staff. I enjoyed the breakfast, and the views of the river and valley were outstanding. the room itself had everything I needed, and the bed was comfortable.

Stayed in June 2022

bed was very soft, breakfast was almost non existent…out of oatmeal and yogurt…

location, clean

Stayed in June 2022

the location was a little out of town which meant dinners etc needed to be driven to.

the room size was great, clean and had everything we needed. staff were friendly and helpful. nice breakfast.

Stayed in May 2022

See my comments above!!!!

First I paid 4 times the nightly rate because of the graduation of Pullman U. The rate rate the day before and the day after we 1/4 what I paid. My $100 put on my card has not be repaid as of today.

Stayed in May 2022