217 West Osborn Road, Encanto, Phoenix, AZ 85013, United States
#120 of 132 hotels in Phoenix
Guests' ChoiceBased on 436 hotel reviews
4.8Cleanliness
5.5
Comfort
5.5
Location
6.9
Facilities
5.3
Staff
6.4
Value for money
5.4
Free WiFi
6.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Miguel
United StatesOur original room had an issue with the toilet but the property staff were quick to relocate us to a up grated unit at no additional cost.
The staff were good help.
Stayed in May 2024
Reviewed: 5 May 2024
Daniciavesta
United StatesSofa bed mattress was very disgusting and dirty and location of hotel was very uncomfortable with intoxicated people or people under the influence of some kind of substances and they were very loud close to our room which made our family feel unsafe. The extra security of having the lock inside our room was broken so it felt unsafe
Rooms were good, looked clean, beds were comfortable
Stayed in May 2024
Reviewed: 27 April 2024
Elisa
United StatesPool was closed we are in AZ it’s always hot enough to swim, and the breakfast was not breakfast it was cereal and coffee not what it says they offer this was upsetting because I made sure to pick a hotel with a pool and breakfast.
Clean
Stayed in April 2024
Reviewed: 21 April 2024
Elton
United StatesThe murder in parking lot and cut the water
Chill, cool,
Stayed in March 2024
Reviewed: 31 March 2024
Gwenetta
United StatesCleanliness
Location
Stayed in March 2024
Reviewed: 30 March 2024
Aj
United StatesWe were put in a part of the hotel that seemed like it was strictly for longterm guests with dogs. The hallway stank horrifically because of this. The smell was similar to a dog with a severe ear infection (speaking from experience) and there was hair all over the carpet. Everytime we had to pass by we had to hold our breath because it was that bad. I just wish we would've been asked if that was ok, or warned. The price of the hotel was too pricey in my opinion for what we got.
Bed was very comfortable. Staff informed me that I booked a full bed, which I appreciated, and instead changed it to a king bed. The location was decent and the lobby was clean and tidy. This was decent enough for one overnight stay only. Would not stay here more than that.
Stayed in March 2024
Reviewed: 25 March 2024
Shekira
United StatesWell there was shooting inside the hotel the morning we checked out. Area is a little sketchy.
Beds were comfortable staff was nice
Stayed in March 2024
Reviewed: 16 February 2024
Cindy
United StatesNo vanity in bathroom. Bed was too small. Hideabed had no linen or blankets so had to go find some. It was noisy all night, people banging on doors and yelling. Front desk said they would give us wake up call...THEY NEVER CALLED! No coffee pot. No hair dryer. Price was way too high for what we
Location
Stayed in February 2024
Reviewed: 7 February 2024
Jere
United StatesOther guests were noisy, dogs were barking. There was a roach in our room. And, while I can't be sure this is connected to our stay I developed a strange rash on my skin the next day.
Check in was fast. Bed was comfortable.
Stayed in February 2024
Reviewed: 29 January 2024
Marie
United StatesSomewhat run-down; carpet could be replaced. Bathroom ceiling ventilation fan had become detached and was hanging down. Even though it was a nonsmoking room, there was a persistent, heavy odor of cigarette smoke. Very noisy until 2 - 3 am.
Convenient location. Clean.
Stayed in January 2024
Reviewed: 22 January 2024
Oakland
United StatesVery little at the breakfast bar and no coffee pot or hair dryer in the room. Also, I miss the hotel information books that tells about the TV, restaurants around the area, check out time,
We were there for doctor appointments and the clerk was gracious to give us an early check in.
Stayed in January 2024
Reviewed: 26 December 2023
Courtney
United StatesBathtub doesn't drain. No dishes in suite. Mistress was completely ruined and sinks to floor. Walls are thin and very loud.
Friendly staff
Stayed in November 2023
Reviewed: 27 November 2023
Clyde
United StatesProperty is dated. Needs attention to detail. Sink didn't work right. Light bulbs with no shades. Prior tenants items left in fridge. Coax cable to TV was not connected. Stove was dirty. Won't be back.
Staff was friendly. Full sized fridge.
Stayed in November 2023
Reviewed: 14 November 2023
Paul
United StatesNoisy, room had cigarette burn stains everywhere
The location was perfect
Stayed in November 2023
Reviewed: 24 October 2023
Lynn
United StatesHotel is not as good as the picture portrayed.
The location was chosen for where I was working.
Stayed in October 2023
Reviewed: 23 October 2023
Michael
United StatesCustomer service
Minimal location size of toom
Stayed in October 2023
Reviewed: 22 September 2023
Yolinda
United StatesThe breakfast wasn't as appetizing. Just coffee and oatmeal
Great customer service
Stayed in September 2023
Reviewed: 7 September 2023
Katherine
United StatesTHAT NOT A BREAKFAST
Stayed in September 2023
Reviewed: 22 July 2023
Willard
United StatesWe found some roaches in the room. 2 were dead and one was alive until we killed it. We also did not have any towels in our room at all. We only had 2 wash cloths. There were holes in the walls.
The size of the room was good and the air conditioning worked fantastic! Even with it being 119 degrees the room was almost cold!
Stayed in July 2023
Reviewed: 3 June 2023
Michelle
United StatesToo many things to list
The room was nice and big
Stayed in May 2023
Reviewed: 8 May 2023
Beatriz
United StatesI saw 2 cockroaches in my room, so after that I was not comfortable laying or sitting anywhere. Me and my Family didnt even want to take a shower because the tub looked horrible. Instead of fixing and trying to get rid of the mold around the tub, it was covered by masking tape. 🤦🏽♀️
I liked there was a working full refrigerator and sink. I didnt use the stove, so I dont know if it worked. The staff was very nice and accomodating.
Stayed in May 2023
Reviewed: 4 May 2023
Bmast
United StatesThe hallway smelled of marijuana . I requested a room close to the elevator due to limited mobility. Our room was an excessive distance away from the elevator. We heard every nose from the unit above us.
The location was perfect for our purposes
Stayed in May 2023
Reviewed: 30 April 2023
Jamela
United StatesThey can do a better job in getting rid of the roaches.
The room was clean and comfortable.
Stayed in April 2023
Reviewed: 31 March 2023
Tommy
United Statesproperty looks nice outside along with entrance. but the rooms look very dated and old
Stayed in March 2023
Lignano Sabbiadoro, Italy
Harker Heights, USA
Alanya, Turkey
Jakarta, Indonesia
Kampot, Cambodia
Trois-Épis, France
Verona, Italy
Chard, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content