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Reviews of Extended Stay America Select Suites - Roanoke - Airport 2 stars

2705 Frontage Road, Roanoke, VA 24017, United States

#37 of 39 hotels in Roanoke

Guests' Choice

Review score

Based on 159 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.6

  • Location

    7.3

  • Facilities

    6.4

  • Staff

    7.3

  • Value for money

    6.8

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 22 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Don't have a night job and stay here. If you have a night job and sleep to noon it will not happen here as they find everything to do so damn early that's it's impossible to sleep past 8. Rooms aren't clean when you check in. Bad lighting in the bathroom with me having to put a lamp that doesn't produce the same lighting there.

    Close to highway

    Stayed in March 2024

  • Reviewed: 18 April 2024

    6.0
    Bed was comfortable but floor, sinks,tub, surfaces was dirty
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was dirty

    Location to VA faculty

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Was without tv for five days due to a storm I guess. Internet also. They ight though.

    Great front desk

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    Pleasant
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was dirty, had to clean, sweep and mop upon arrival. Kill a few bugs. I guess it's from the warm weather.

    Early morning check-in.

    Stayed in March 2024

  • Reviewed: 16 March 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Ice a decent laundry room A cleaner floor in room And it needs a deep cleaning

    Stale

    Stayed in February 2023

  • Reviewed: 28 February 2023

    6.0
    Best value for your buck
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I don't really have much bad to say except, it's pet friendly and they have dog poop everywhere around the place. They need to require owners of dogs to pick it up.

    The property and staff was will to make all the money they could. Positives vibes around the place

    Stayed in February 2023

  • Reviewed: 17 October 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could have been better. Laundry had a couple of broken washers. Needed repair

    Stayed in October 2022

  • Reviewed: 6 September 2022

    5.0
    uneventful
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    i believe I left belongings and was told I had to call housekeeping in the morning.

    breakfast was non existent. added the Coffee cups don't fit the cups

    Stayed in September 2022

  • Reviewed: 17 August 2022

    5.0
    I will not stay at this hotel again.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    There were some guests that were cussing, arguing and carrying on from 1:30 a.m. until about 6 a.m. It was quite loud and obnoxious.

    staff was friendly

    Stayed in August 2022

  • Reviewed: 8 July 2022

    6.0
    Stay was ok quiet at night 🤙🏽
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bathrooms where very clean and kitchen 🙂

    When I entered room only I bed was made up the other wasn’t

    Stayed in July 2022

  • Reviewed: 2 July 2022

    7.0
    good price for what u get
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    fridge stunk

    air conditioning

    Stayed in July 2022

  • Reviewed: 27 June 2022

    5.0
    it is just ok place to crash for a day, don’t expect high quality room and service
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room that staff assigned to us at first was not good at all. The light was broken. The room was open when we got there. we felt unsafe. The soap at the bathroom was unpacked (it might be a soap from previous customers) We found a water bottle at the fridge. so, we called the lobby and ask for changing a room. The staff was nice and find a better room for us.

    great location

    Stayed in June 2022

  • Reviewed: 7 June 2022

    5.0
    It was ok for the price!! I was there for a race!!
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was a joke. Fruit would have been nice.

    The staff was great!! My first day I was bummed that there wasn’t a coffee maker in room…but after I mentioned I was going to Starbucks to get coffee for my race they gave me one. I’m glad I said something because I didn’t know about the tv infomercial until the morning of my check out!!

    Stayed in June 2022

  • Reviewed: 6 June 2022

    5.0
    Great location and price but kinda gross
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    This is a great location, so they should consider a complete cleaning and renovation. Also, based on the critter found in the bathroom, it could probably use extermination services. On the plus side, there was no evidence of bed bugs and the guy at the front desk was super nice.

    Room felt dirty due to stains, scratches, weird smell, and drab decor. Plus, we were disappointed that there was no way to make coffee and the kitchenette didn't include any cups, utensils, or dishes.

    Stayed in June 2022

  • Reviewed: 2 December 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Tv Remote batteries dead. No glasses. One tiny tiny soap.

    lEasy on and off from interstate great tub for a good soak

    Stayed in December 2021

  • Reviewed: 13 November 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The water got cut off for a while while they worked on it. The next day i had to rent another room because the lights went out and the wouldn't give me a discount or refund for that night smh😡

    There was none

    Stayed in September 2021

  • Reviewed: 14 May 2024

    1.0
    Want my money back! It wasn’t worth it! We couldn’t sleep all
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The Location, the room was dingy and old looking, old furniture, bed sounded like it was going to break, just everything about it made you feel like you were in a horror movie

    Nothing

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location Ibadullah Sadia has been extremely helpful in getting the best deal

    Stayed in May 2024

  • Reviewed: 10 May 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very noisy location Advertised breakfast wasn't available Expected a working kitchen only to find no utensils, no crockery & no cutlery. Also no coffee/tea making machine.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Filthy, staff brushed off how disgusting the shower and tub were.

    Location

    Stayed in May 2024

  • Reviewed: 23 April 2024

    2.0
    Do not stay here.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything could have been better. Over the phone I had called to make sure there wasn't a damage deposit, and the guy said as long as you aren't local there isn't one. We get to the property and the manager said nobody told me this there is always a damage deposit and then told me I didn't pay on booking that isn't allowed. I showed him my transaction on my banking statement and the call history and finally he relented and didn't charge us a deposit since we were clearly not local.

    The room was dirty, had smears of food all over the kitchen area, I had to sweep the floor myself was grimy and dirty. Says no smoking on property but could smell weed and cigarette smoke all over property. People arguing outside and being loud. We won't be staying here again.

    Stayed in March 2024

  • Reviewed: 22 April 2024

    8.0
    Fine
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The fact that I had to buy pots/pans/dishes for the kitchenette. The hotel is also close to the highway and can be heard easily.

    The kitchenette

    Stayed in April 2024

  • Reviewed: 20 April 2024

    10
    Exceptional
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That there are all running up and down the walkway screaming and yelling at all hours of the night got in the elevator today and this see photos below that is unnecessary

    Stayed in April 2024

  • Reviewed: 24 March 2024

    1.0
    Shooting gallery, flea bag motel, health hazard, health code violations
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything, the elevator stank of urine, and vicious heroin addicts pounded on the walls at all hours of the night. Our peephole was covered with a paper towel fashioned to fit inside and our windows were unlocked when we entered our room. Their was belongings of previous tenants in our room.

    The filthiest hotel room I have been in, floor was un vacuumed and completely soaked in stains. All visible surfaces were covered in dirt and grime, it had clearly not been cleaned in a long time. The bath and toilet were uncleaned, shampoo and conditioner were not provided. Their was nothing I liked other then leaving.

    Stayed in March 2024

Showing 1 – 25

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