Price

Location, breakfast, staff.

Stayed in November 2024

Overpriced. Paper plates not environmentally friendly as just thrown away.

Great location. Friendly staff.

Stayed in November 2024

The sink was small & awkward. I got more water on the floor then on my face when I was washing my makeup off.

It was perfect for a one night stay, even 2 or 3 nights. But only for 1 or 2 people. It was too small for any more.

Stayed in October 2024

Breakfast

Location perfect, personal is very friendly. Breakfast - OK

Stayed in October 2024

Typical big-city downsides: hard to access by car, which makes it a tough roadtrip destination for college tours. Have to park a block away. Room is 1/3 the size and everything scaled down for city location, where space is everything. If you can stay outside the city and transport in, do it. But the staff really tries to make you feel at home if you do need to stay there. Breakfast and luggage storage were nice services that helped justify a slightly pricey stay, but again, consider the location.

Excellent, professional, and friendly desk staff. We were touring FIT and the hotel kept our luggage for us after checkout so we didn't have to worry about it. Great location for touring FIT. Close access to the trains. Walkable to Hamburger America. Nice breakfast and seating area, even with a lot of people in there.

Stayed in September 2024

The tub in the shower drained extremely slowly so you ended up standing in a pool of dirty water.

Good, central location and close to the 34th street subway station. From check-in, every employee we encountered was very nice which is a rarity in NYC. The room was clean and the breakfast was a nice selection.

Stayed in September 2024

TV wasn’t working

Convenience to MSG

Stayed in September 2024

Sweet breakfast with plastic dishes and cutlery, very small rooms.

Great location, very friendly staff, clean rooms.

Stayed in August 2024

However, you have to have your expectations built up to use this hotel. The elevators are slow and sometimes you have to wait a long time (there are only two and at one point one of them did not work at all). American breakfasts with very little variety - personally I did not like them at all and preferred nearby restaurants with breakfast. The breakfast area in the hotel was rather small, and I did not see anyone cleaning it after guests (guests took and threw trash in the bin themselves, or not...). The room was very small. The air conditioner was very loud and had to be turned off to sleep normally. The room key stopped working twice. The hotel staff was not very helpful or polite - they did not fulfill requests addressed to them several times. The day before check-out, the toilet in the room clogged and no one came to fix it. After check-out, the hotel wanted to wrongly charge for allegedly drunk bottles of water that the hotel leaves in the room (they are paid).

The hotel is in a good location - close to the subway, Penn Station, and you can walk to many attractions (including Times Square, Empire State Building). Very good location for sightseeing in Manhattan. The rooms are rather clean, but they are cleaned every other day.

Stayed in August 2024

Parking was a hell, had to pay US$70 + tax daily, and each time I drove out!

Stayed in August 2024

breakfast area is too small

location

Stayed in August 2024

Very close to Penn Station, walking distance to the Empire State Building, Times Square Breakfast was very tasty, enough varieties

Stayed in August 2024

Dining area extremely busy at breakfast. Our room had two double beds so no drawers for storage - we had to live out of our cases. Only two lifts so sometimes a long wait.

Staff were very helpful. Location fantastic. Breakfast being included made it good value for money. Good selection at breakfast. Room was clean, air con good and shower good.

Stayed in August 2024

We stayed only one night after Hampton Inn Brooklyn and it was not our best experience. Breakfast area was small and not so clean (maybe because of other guests), staff was not very pleasant, not even smiling which is rare in the US. Bathroom was old and in bad shape

Location was good, especially if you take a train or bus as we did (7min walk to Penn Station). Room was Clean and beds were ok. Air con did its job.

Stayed in July 2024

Rooms air quality was poor, cannot have fresh air

Location, reception staff

Stayed in August 2024

shower was a little weird, otherwise nice bathroom

nice lobby and elevator, well sized room for the city, satisfying continental breakfast!

Stayed in June 2024

Very tiny rooms

Location and an OK breakfast for the price…

Stayed in July 2024

Breakfast ok, very salty and sugary. Midtown Manhattan in general has deteriorated, smell of weed everywhere on the streets, rubbish on streets so location wise we didn't feel safe.

Close to Penn and times square

Stayed in June 2024

The breakfast was below average. Based on eggs and waffles. For someone who has been there for a week, every day the same choice, with almost no choice. A room with almost no daylight, not enough space to leave clothes, especially for someone staying longer than a night or two.

The location is perfect and the staff is pleasant and helpful.

Stayed in April 2024

NA

Good location

Stayed in May 2024

We were for 4 nights. We were at the breakfast every morning at 8(so I don’t think it was late) and there was not enough warm food for us, the staff was telling us that there is no more left… there was no alternative milk for 2 mornings and no waffle mix one morning and staff at the breakfast wasn’t helpful at all. Apart from that all good.

Nice and clean. Very good location.

Stayed in February 2024

The carpets in the room were not fresh, take flip flops with. No disattached shower.

Room was rather small, but it was mentioned and not surprising. Breakfast added, although, not a great variety, but very much sufficient for the day start. Coffee, some refreshing drinks, porridge, eggs and bacon/sausages, waffles, bread and butter.

Stayed in April 2024

They were all out of any toppings though (chocolate sauce and caramel) which was a bummer. Also there wasn’t a clear traffic pattern, so breakfast was basically chaos. Maybe a separate table for the microwave since it was almost impossible to get to. Also, the sink was small in the bathroom, and the mirror stuck out quite a bit from the wall, so I couldn’t wash my face in the sink without smashing my forehead into the mirror and getting water all over the place.

For breakfast, I liked the waffle machines (particularly the strawberry) and these little premade omelets they had.

Stayed in April 2024

Maybe the only downside is that the rooms were not very big, which is expected in NYC. I'm not saying I was uncomfortable, I'm just saying they are smaller than in other places.

You can't beat the location. 1 block away from Penn station. The place was very clean. But the most important thing was the staff. They were super friendly and helpful. We had a situation in our room and it was fixed immediately. Literally we had some coffee downstairs and when we went back up it was resolved.

Stayed in April 2024