4360 Commerce Drive, Batavia, NY 14020, United States
#6 of 10 hotels in Batavia
Guests' ChoiceBased on 197 hotel reviews
6.6Cleanliness
7.4
Comfort
7.4
Location
7.9
Facilities
7.0
Staff
7.6
Value for money
6.4
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End of dialog contentReviewed: 18 July 2022
Diana
ColombiaI was having problems with my reservation (she didn’t fun the pin) and I gotta away past 30 minutes. the price that you take out from my credit card is higher then the price of my reservation , please I need a bill.
good located and cleaned!
Stayed in July 2022
Reviewed: 17 July 2022
Jennifer
United StatesThe whole hotel smells like chlorine and is hot from the pool. The elevator sounded like it was going to break so we just kept using the stairs which were not clean and we were on the third floor. Rooms were outdated. Breakfast was not breakfast barely anything there.
Easy to get to.
Stayed in July 2022
Reviewed: 10 July 2022
Janet
United StatesI wish Queen rooms had room for a sofa or chairs.
Clean room, comfortable beds. I thought the breakfast area was great! Hot foods as well as continental items. Food area was immaculate and well maintained. Great overnight stay.
Stayed in July 2022
Reviewed: 1 July 2022
Steven
United StatesRoom cleaning is non existent, even if you request. they ran out of towels on a Sunday morning.
Location was good. Beds are fairly comfortable.
Stayed in June 2022
Reviewed: 26 June 2022
Cynthia
United States??
Just a stop over
Stayed in June 2022
Reviewed: 7 June 2022
David
United StatesWere told that Booking.com had already paid for our room, though we arrived long before default time. Refused to give us a detailed statement of the payment supposedly made on our behalf.
Stayed in June 2022
Reviewed: 5 June 2022
Phaemy
United Statesnothing!
how conveniently close it is to a lot of shopping centers
Stayed in June 2022
Reviewed: 5 June 2022
Alisha
United Statesthe pool was out of commission and wasn’t listed as such. we booked the room for the pool only to find it was closed. this was back in April 22
Stayed in April 2022
Reviewed: 23 May 2022
Thomas
United StatesAsked front desk to have Housekeeping do a little housekeeping between night but they never showed up.
It was good.
Stayed in May 2022
Reviewed: 20 May 2022
Norman
United StatesPricing from Booking.com We didn't realize we were not booking directly with the hotel (we searched the place on computer) and the price was a lot higher than it would have been at the hotel desk!!!
Breakfast was good, warm. Room was clean and comfortable, with easy access to elevator.
Stayed in May 2022
Reviewed: 10 May 2022
Kerry
United StatesThere were ants on the lobby floor. It also smelled funny.
The location was just off the highway. The rooms seemed clean and were a nice size.
Stayed in May 2022
Reviewed: 25 April 2022
Phaemy
United Statesnothing my stay was great
how welcoming the staff was. how clean the room was how conveniently it was located near shopping centers !
Stayed in April 2022
Reviewed: 11 April 2022
Kimberly
United StatesI had booked a different hotel and found out that their pool was closed so I canceled and made a reservation for this hotel. The website said the pool was open but when I got there maintenance had the pool closed down. At this point it was too late to cancel. I was only 30 minutes from my home and wanted to take my grandson's for a nice "vacation" and they couldn't even swim. I was a little upset with that but other than that it was good.
The rooms were very clean.
Stayed in April 2022
Reviewed: 8 April 2022
Jantina
United StatesThe breakfast was great 👍
Stayed in April 2022
Reviewed: 29 March 2022
Juliann
United StatesWas promised my room would be cleaned for duration of my stay and it never got cleaned with COVID going around cleanliness is pertinent and that's something I did not recoeve
Liked the big room double bed and great breakfast
Stayed in March 2022
Reviewed: 15 March 2022
Katelyn
United Statespool wasn’t open half our stay
staff was excellent lorenza at the front desk was awesome
Stayed in March 2022
Reviewed: 13 March 2022
Park
USAEverything was great.
Stayed in March 2022
Reviewed: 1 March 2022
Ciara
United Statesfriendly and the indoor pool
Stayed in February 2022
Reviewed: 16 February 2022
Meghan
United Statesnot up to date pool needed fresh chemicals
location
Stayed in February 2022
Reviewed: 17 January 2022
Robert
United StatesMy key card open the room above mine. Very uncomfortable and embarrassing. I went to the wrong room and my card opened the door. I walked in on a woman on the bed who was not my wife! Could have been very bad.....
Easy on easy off, just far enough away from the Stadium to be affordable on game day
Stayed in January 2022
Reviewed: 16 January 2022
Allan
United StatesDirty , tub was broke wouldn't drain
There was coal or charcoal in sink? Lights flickering , not the typical Hampton! Never again! Tub was broke wouldn’t drain.
Stayed in January 2022
Reviewed: 7 January 2022
Carol
United Statesthe price quoted differed at time of checkout with using booking girl at desk in evening did not have mask in as mandated
pool and jacuzzi very large rooms
Stayed in December 2021
Reviewed: 3 January 2022
Phaemy
United StatesI did not like how management dealt with over charges. they could not give me a solid response as to why I was being charged more than my stay..they charged me twice for damages and when I asked to speak with a manager they told me they would get back to me which still has never happened. never again !
how conveniently close it was to shopping centers.
Stayed in January 2022
Reviewed: 23 November 2021
Thomas
United StatesThe room appeared not to have been cleaned. If it was indeed cleaned, whoever cleaned it should be introduced to the vacuum cleaner. The room floor had definitely NOT been vacuumed. The bath had been cleaned, but without as much attention to detail as I would have liked.
Both Breakfast & the location were fine.
Stayed in November 2021
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