Breakfast was not available at all, contrary to what has been announced on Booking - and confirmed by the receptionist present at our arrival. This meant that we had to walk 15 minutes to the nearest place to get a cup of tea together with a breakfast bite. The receptionist who was there in the morning pointed us to an ihop (20 minutes walk away) and did not seem to know about a Starbucks that was much closer.

It was clean, convenient, quiet - everything I needed for the night was there.

Stayed in March 2024

Coffee bar

Stayed in October 2023

The pool was temporarily out of service.

It was a great value, great location, and friendly staff.

Stayed in November 2023

They charge $10 to park your car. It’s not in a crowded area. Seemed like a money grab. No breakfast, property entry being remodeled. Property needs refreshing.

Clean comfortable beds.

Stayed in September 2023

Could have had more amenities fircthevpricecof staying there.

There was no breakfast.

Stayed in September 2023

Hoyle currently undergoing construction so some parts were old and some parts have been updated. Door to the work out facility was very old and would lock you in from time to time.

Love the location and the staff was friendly.

Stayed in May 2023

Our first room was near the elevator and very noisy at night but the staff was great and found us another room for our second night.

Comfortable stay. Staff was great.

Stayed in March 2022

The linens & comforter & cover were of poor/well used quality. Comforter & cover had not been laundered. Sheets & towels were of poor quality

Breakfast individually prepared = well done

Stayed in April 2022

Management was professional & helpful Assisted with booking 2 extra days due to family events.

Stayed in October 2021

The large overflowing dumpster outside our room for over 9 days and growing. Wind storm along with discarded furniture and carpet wasn't a good combo. They had a large group staying with a conference in town and the greeting was the dumpster as well as the site for the bus pick ups. I felt embarrassed for the hotel and people. What kind of place have we blindly picked to stay? You can hear them talking about it. We are relocating and planning to stay for a month. Checked out after 9 days. We are hotel folks and have worked in hotels our entire careers. They unfortunately had a QA inspection from us daily and failed miserably. The "food" and beverage is awful. You can sit in the lobby and watch people bringing in all their food and delivery of dinners. It's not even funny.. Employees on phones with customers at the bar. Service or needing anything is not important to the staff or what staff you see. I think about 5 people work in the entire hotel. Room incredibly dark. 3 lamps in room. 1 on bright grocery store lighting and 2 at eye level on bright by beds. Noisy air conditioner and very hot. Such a small bathroom sink there isn't room to set anything down. Door missing off cabinet (apparently waiting in the hall to be put back on) I wouldn't stay here even if the rate was 50$ a night but it isn't. Paying 150$ a night at a literal dump isn't worth it.

The initial check in was great. Everything after that you are ignored

Stayed in April 2024

located right where I needed it. easily accessible to the highway, restaurants, and the airport

Stayed in March 2024

The tiles in the bathroom were loose, and the courtyard was under construction.

Very nice decor and atmosphere. Extremely clean, well managed, and friendly staff!

Stayed in March 2024

No breakfast, no free coffee, banging noises all night. This is the worst Marriott in existence

Stayed in February 2024

Even after showing up an hour after checkin they were servicing rooms. It took 3 different rooms before we could bring in our things to get settled?To top it off, an employee from housekeeping came to address the situation and told us the room we were originally given was clean? Yet we provided pictures of stains on the bed to the front desk representative? I felt it was very unprofessional.

Very close and convenient to the event center.

Stayed in October 2023

Look above

I was disappointed we paid for a courtyard view and had a shipping container as out our window. We also pre paid and they said we didn’t pay and wanted us to pay again when I had the receipt. The young woman at the front desk was very rude. The night supervisor was very nice and gave us breakfast because of the service.

Stayed in August 2023

You're completely screwed up our reservation, and we didn't even spend night in hotel

Staff excellent

Stayed in June 2023

breakfast not included and way overpriced.

room was very clean and staff was friendly

Stayed in June 2023

I was lied to by the supervisor when I called he give me a rate then at checkout he denied talking to me about the rate I was given. Not happy about that I travel global and would never say anything that wasn’t true.

Stayed in April 2023

amazing staff

Stayed in April 2023

I typically only write reviews for excellent service but this experience was exceptionally terrible and therefor warrants an honest review as a warning for other potential guests. I stayed at The Courtyard Merritt for three days in April 2023 while visiting my son stationed at Fort Carson. My younger son was traveling with me and requested a hotel with a pool so I was happy to find a hotel with a pool located close to the army base. When we arrived, everything fell apart. 1. We arrived 30 minutes before 4pm and were made to wait outside as early check-ins are not allowed and there was no seating provided. 2. Check-in software was down so we returned at 4pm to a lobby full of people all waiting to check in. 3. Key cards were a one time use deal, you had to get them reactivated upon leaving the room. 4. Hotel was very understaffed, we were left waiting for smoke breaks to be over to receive assistance. 5. No hot water in our room, staff had me go room to room looking for a room with hot water. I never found one. 6. Standing water in the tub the morning we were leaving, which was the first time the water got warm enough to shower. 7. Very, very slow elevator that started moving before the door was shut. We would have just used the stairs but could not find stairs, an emergency exit or signage for it. 9. EVERYTHING was blamed on a recent electrical fire which was obvious with all the construction taking place...but I doubt that impacted the software and key cards. 10. Hotel smelled overwhelmingly of drywall, texture and paint. 11. All amenities were unavailable, including the pool. 12. When I asked for a small discount on principle since I felt it was unfair to pay full hotel prices for a hotel that was far from fully functional the manager was completely rude and condescending and told me it wasn't her choice to open the hotel back up before it was ready. I will add that the staff were well aware of the hot water and key card issues, it was not just me.

No breakfast provided. No amenities available.

Stayed in April 2023

We were quite disappointed that the pool was not in service, and there was no café to get breakfast in the morning due to renovations going on. Highly recommend the Hotel to update its website to reflect renovation changes. We were very much looking forward to using the pool after our long day at the Garden of the Gods to only find out it has been broken for about 3 weeks now (4/9/2023) and will possibly not be open for about another 6 months (according to front desk staff). We then asked about the rooms with jacuzzi tubs in them and was told they were gone due to the renovation going on. We also were looking forward to having some breakfast the morning we left to go to the Cheyenne Mountain Zoo (4/10/2023) only ALSO to find out that the café area is down due to renovations going on. Had we of known all of this was going on before booking, we would have stayed somewhere else. Due to it being Easter Holiday the day we checked in (4/9/2023) we did not want to take the chance of cancelling and trying to get in somewhere else. Our booking confirmation also showed that there would be a microwave in our room, in which there was not one to be located.

The staff was very welcoming and friendly. Our room was clean and comfortable. The location was great for everything we had planned for our trip.

Stayed in April 2023

pillows were not comfy. at night was loud kids running up and down hallways yelling. I was suppose to have a mountain view room and did not recieve that.

location was good to where i was going. food nearby was very convenient.

Stayed in October 2022

Everything.

Stayed in June 2022

I was able to walk across the parking lot to my appointment

Stayed in April 2022