Parking lot is confusing buildings are also confusing until you get the hang of it room had stains on floor and bathroom door knob was broken

The amount of pools

Stayed in June 2024

Parking for paid overnight guest was terrible. Hard to offload belongings without blocking driveways.

Accommodations were great. Water park was fun; food selections were great.

Stayed in June 2024

I understand things break down but a few water slides were broken down and yet nothing or no one stopped you from climbing all the stairs to the top only the to have a lifeguard from another layer of slides yell to you that it was broken down which no indication was given because the water was still running through them. Also the cleanliness of the outside and inside parks needed work saw a trash can overflowing with trash along with pizza boxes scattered within six to seven feet of it and that was the same at most garbage cans around the park. Almost every hot tub had not working jets with signs saying jets out of order not a lot of stuff to do for adults mainly just for kids

The staff at the Chula Vista was extremely friendly and very helpful the rooms were clean and surprisingly sound proof

Stayed in June 2024

Laundry facilities were awful. Tried different locations on different floors, none of them worked properly.

Lots of activities within the property.

Stayed in June 2024

Outdoor pool constantly closed or poor schedule. Never got to use hotel pool due to it being chained close for no reason

Rooms were clean well maintained.

Stayed in June 2024

My only issue with our room is that it said it was supposed to sleep 10 people and we only were able to sleep 8. We had to bring an air mattress for the extra people to sleep.

There are so many amenities.

Stayed in June 2024

the snack shop was not good! person taking order was chewing on their fingers and not personable at all! a couple of us got stomach illness after eating there

room was great except the screen slider was pitiful, torn, taped, really sad

Stayed in May 2024

The restaurant food in the building

Hotel room

Stayed in May 2024

The location of the room was a bit far from the indoor water park. Food was overpriced.

Price was reasonable, room was clean, guest and staff where nice.

Stayed in March 2024

The room size and all the amenities that came with.

Stayed in April 2024

For the most part it was all pretty good.

Located away from all of the other resorts in a very peaceful area.

Stayed in April 2024

It wasn’t very clean. There were brown stains on the bunks in the loft. The dish soap smelled like a locker room. Everything from the dressers to the elevators was outdated and needed TLC. The dressers and bunk bed were very worn down. The elevator had what looked like etching on the walls.

I liked that it was away from everything.

Stayed in March 2024

The resort restaurants closed too early 9p, there wasn't any vending machines or a light store area to purchase microwavable meals for after hours, gift shop closed at 5p (check in is at 4p so if you needed something, you are out of luck) the room was outdated, the throw on the bed was dirty, the tub was tall need to update, hot tub was out of order, water park was a little chilly.

The convince of the Waterpark, the restaurants food was good. Each staff member we encountered was very professional, helpful and polite.

Stayed in April 2024

Not enough seating at WP, outdated rooms, registration staff gave wrong directions, people smoking weed on our floor, small TVs.

Good location and decent water park

Stayed in March 2024

The rock hard bed, the fact that the microwave couldn't open all they way without hitting the wall, the outlets were weird, some only worked with light switches. The high loft windows blinding me at the ass Crack of dawn with sunlight. ( who wants to wake up at 6am on vacation.... not me)

The fact that I was on the top floor and didn't have to hear kids stomping above me.

Stayed in March 2024

Our room was in need of maintenance. The screen door was falling off track with openings in the screen. The bath tub wouldn't drain while showering. The fireplace didn't work. Paint peeling from the walls. The room was a decent size with good amenities it just needed some TLC. Which easily can be done in a day so business won't lose that much revenue.

The water park was nice but not enough places to sit. The restaurant was good we ate there breakfast and dinner.

Stayed in March 2024

We had a loft room, which we loved. However, after sitting on the bed, I noticed that there were slash marks on the wall. Later, I noticed that on the edge of the wall coming into the room that there were more slash marks that went into metal at the edge of the wall. The kitchen was missing utensils that made it hard to cook. The table had 2 chairs, and my family could not sit together for meals. There was much more that made our stay enjoyable. The table and utensils were small problems that we worked around.

I enjoyed how helpful and professional the staff was. Our room was clean and had plenty of room for our family. The waterpark was so much fun. There is something for everyone. Slides, a water roller coaster, lazy river, activity areas, splash pad, an arcade, and more. The staff went out of their way to help find my son after he ran from his sister. Whenever we called guests services, they responded quickly with towels, cleaning the room, or just answering questions.when it was time to go, we left a phone in the room. It was recovered quickly for us. We had a wonderful time.

Stayed in March 2024

The main thing that caught my eye was the missing light bulbs I’ve the sinks, the kitchen sink was extremely small, couldn’t even fit the cook wear provided in the sink. The space was in all a lot smaller than I expected. There was a giant spider that created us on the first day, scary. Best for last, the room stink like animal.

I love the set. The first floor and open access for families with fur babies was really appreciated. The view was pretty nice as well.

Stayed in March 2024

We were supposed to have a large refrigerator and a sleeper sofa in our room. There was no sofa, but only a chair that pulled out into a bed that only fit a child. It was super uncomfortable, and we really needed the actual pullout couch to fit our 8 people comfortably.

The indoor Waterpark and location were great.

Stayed in February 2024

Couldn't get ahold of anyone at the front desk from the phone we even got hung up on with one of the calls . The bath fan light was going out with no cover on it. The hot water for the shower was not even close to hot. I had chills taking a shower. The hot tub in the water park was broken, which was the one thing my kid wanted to go in.

The room and the water park were nice.

Stayed in February 2024

Not enough good parking. Confusing resort room numbers

Nice area

Stayed in February 2024

We stayed for the weekend n we seen at least 7 bugs in our room. A few lady bugs n some other bugs one bug that apparently can fly. The hot tub in the room didn’t work and the under ground tunnel to get water park had to be 20 degrees it was freezing. I also was charged more wen I got to the hotel then what booking told me

The water park my kids loved it. The condo was very spacious

Stayed in February 2024

Hot tub was closed

Stayed in January 2024

The wait to check in was extremely long and we were given the wrong room. We upgraded to have a fireplace and full fridge and we were given neither. I did talk to the front desk the next day (since the line was so long after we already checked in) and all that was offered was to move rooms.

I enjoyed the privacy of the golf side rooms. Wasn’t as busy as the hotel side and very comfortable rooms.

Stayed in January 2024