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  5. Reviews of The Black Swan Lee - Lenox, Ascend Hotel Collection

Reviews of The Black Swan Lee - Lenox, Ascend Hotel Collection 3 stars

435 Laurel Street, Lee, MA 01238, United States

#3 of 8 hotels in Lee

Guests' Choice

Review score

Based on 544 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    8.4

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Showing 76 – 100

  • Reviewed: 8 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room with King Bed
    • Stayed 2 nights
    • Submitted via mobile

    No microwave When you turn the sink water on it smelled like mildew

    Enjoy the room

    Stayed in March 2023

  • Reviewed: 7 March 2023

    7.0
    It was clean, very friendly staff. We were there for a one night stay to meet up with my son
    • Leisure trip
    • Couple
    • Standard Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    It was nice for what we needed It would have been nice to have a pool

    I like that there was a restaurant on site to have dinner The breakfast was simple but fine It was a one night stay so it was perfect

    Stayed in March 2023

  • Reviewed: 7 March 2023

    9.0
    great night away
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 1 night

    We stay here pretty regularly. The rooms are comfortable. The people are great.

    Stayed in March 2023

  • Reviewed: 1 March 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 1 night

    Comfortable, quiet room

    Stayed in February 2023

  • Reviewed: 15 February 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room with Two Double Beds
    • Stayed 1 night

    Excellent Indian restaurant - very good food

    Stayed in February 2023

  • Reviewed: 14 February 2023

    8.0
    Our stay at The Black Swan
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 2 nights
    • Submitted via mobile

    We upgraded to a room for people with mobility issues as my husband has two bad knees and severe arthritis and they named a flat fee for the upgrade, but didn't mention that this fee would be for both nights, so when I went to check out, I owed another 27 dollars, so the upgrade wasn't 27, it was 54 dollars. I just wish they would have given me the total price instead of the price for one night. Also, the room we were in is supposed to be wheelchair accessible and most of the room was, but if anyone is in there with a wheelchair they're going to have a very hard time going out onto the porch because of the large lip for the door track and the fairly large step down. There should be a ramp at least for them to go down. My husband even had a hard time and he's not in a wheelchair.

    The view was nice, the room very comfortable with a small seating area to watch TV, ( we were there Superbowl weekend ), or just look out at the lake. The restaurant was nice, the food was excellent, and service great.

    Stayed in February 2023

  • Reviewed: 30 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with King Bed
    • Stayed 2 nights
    • Submitted via mobile

    Only 1 kind of food no variety

    Pet friendly

    Stayed in December 2022

  • Reviewed: 31 December 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room with King Bed
    • Stayed 3 nights
    • Submitted via mobile

    There was no way to go out and see the lake. The place could use a fire pit or two and a hot tub for evening entertainment.

    clean, great location!

    Stayed in December 2022

  • Reviewed: 30 December 2022

    9.0
    We were happy with our stay that we extended another night. We love that our dogs are welcome to stay with us. Location
    • Leisure trip
    • Group
    • Deluxe Queen Room with Queen Bed and Lake View
    • Stayed 2 nights
    • Submitted via mobile

    limited breakfast

    great location, close to outlet, room is spacious enough, cleanliness, lake view room, dog friendly, staffs are friendly, Indian restaurant in the facility is great !

    Stayed in December 2022

  • Reviewed: 29 December 2022

    8.0
    Great price, location & friendly staff.
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    we were near main staircase and hallway a little noisy and coffee/water absolutely gross!

    Great location, comfy king bed!

    Stayed in December 2022

  • Reviewed: 28 December 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Room with Two Queen Beds
    • Stayed 2 nights

    my room is on first floor, so I can hear all noise from second floor.

    the bed is clean & comfortable.

    Stayed in December 2022

  • Reviewed: 20 November 2022

    9.0
    thankful! really must compliment your front desk staff for both checking in as well as checking out… most accommodating
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 1 night
    • Submitted via mobile

    there were no true dislikes … we simply prefer older in town properties

    staff friendliness and cleanliness

    Stayed in November 2022

  • Reviewed: 16 November 2022

    9.0
    Great staff and accommodations.
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 1 night

    N/A

    Comfortable bed and pillows, and the beautiful lake.

    Stayed in November 2022

  • Reviewed: 14 November 2022

    7.0
    ok place but would not stay there again due to the potential for being in the first floor and having loud noises keep us
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Queen Bed and Lake View
    • Stayed 2 nights
    • Submitted via mobile

    We were on the first floor and had someone above us that had dogs. All we heard all night was loud stomping and barking. The dogs were out on the balcony at times and were even louder!

    Close to the places that we wanted to check out.

    Stayed in November 2022

  • Reviewed: 12 November 2022

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Coffee at breakfast was weak.

    Location, comfortable bed, complimentary breakfast, price

    Stayed in November 2022

  • Reviewed: 3 November 2022

    8.0
    We had a pleasant stay and appreciated the cleanliness!
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    On the older side

    Good location, clean, friendly and helpful staff. Great Indian restaurant within the property.

    Stayed in October 2022

  • Reviewed: 1 November 2022

    9.0
    we loved it!
    • Leisure trip
    • Couple
    • Superior King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to say here

    it was very clean, easy to access and super friendly and helpful staff

    Stayed in October 2022

  • Reviewed: 1 November 2022

    7.0
    Disappointed and extra charges.
    • With a pet
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 1 night
    • Submitted via mobile

    Although the room was clean all the other areas was not; the was a dingi feeling. The hotel is beautifully located on a lake but....you can't swim or let your dog swim. In addition there was a surprise $50 charge for my dog. I prepaid for this hotel and no where it was stated that I will be charged for my dog.

    I liked the location and the room was nice and clean

    Stayed in October 2022

  • Reviewed: 29 October 2022

    8.0
    lovely facility, we’ll be back
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 2 nights
    • Submitted via mobile

    the rain

    the location

    Stayed in October 2022

  • Reviewed: 18 October 2022

    7.0
    Thanks
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 2 nights
    • Submitted via mobile

    Fire alarm issue

    Location

    Stayed in September 2022

  • Reviewed: 15 October 2022

    7.0
    It was a one night stay, I would book again but not without earplugs.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The rooms were not very sound proof, we could hear the people walking above us in their room. Also the room doors don’t seal, the light from the hallway comes in around the door, as well as any voices ect in the hall comes right into the rooms. Including Netflix would be a bonus.

    Breakfast was ready at 6 am, with a great selection of food and drink including gluten free items ! They used IVY as a digital concierge, that was a nice touch, we used it to have coffee pods delivered to our room when we were out ! The hotel was very clean, and staff friendly.

    Stayed in October 2022

  • Reviewed: 7 October 2022

    8.0
    Good location, comfortable room.
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 1 night
    • Submitted via mobile

    Tired, brown decor. Check-in staff could have been friendlier.

    Being on lakeside. Good simple breakfast. Breakfast staff were friendly

    Stayed in October 2022

  • Reviewed: 6 October 2022

    7.0
    Comfortable, nice location
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 1 night

    Very nice evening spent at lake side.

    Stayed in September 2022

  • Reviewed: 3 October 2022

    9.0
    Wonderful lake setting. Beautiful view for breakfadt
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Poor noise insulation..could easily hear people above us and in hallway. I think a crock pot of homemade oatmeal with various toppings would be well received. Do not like instant packaged oatmeal. Did appreciate hard boiled eggs.

    Location. Cleanliness friendly staff, lake views.

    Stayed in September 2022

  • Reviewed: 1 October 2022

    7.0
    Beautiful location if you have a lakeside room
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 1 night
    • Submitted via mobile

    When we booked the accommodation through booking.com the pictures and information of the room was misleading, we expected to have a room overlooking the lake!!!! Not so we were given a room looking out onto the carpark and the road! When I spoke to the staff they said it would be another $50 to have a lakeside view. This was a very disappointing outcome and I think Booking.com were responsible for this occurrence with misleading information and the staff were not particularly helpful or sympathetic with the outcome.

    The inside of the room was very comfortable and the breakfast was lovely.

    Stayed in September 2022

Showing 76 – 100

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