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  5. Reviews of The Black Swan Lee - Lenox, Ascend Hotel Collection

Reviews of The Black Swan Lee - Lenox, Ascend Hotel Collection 3 stars

435 Laurel Street, Lee, MA 01238, United States

#3 of 8 hotels in Lee

Guests' Choice

Review score

Based on 516 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    8.5

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 12 November 2024

    8.0
    Good overnight spot!
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 1 night

    Some of the furniture could use a refresh but it did not affect our stay!

    All staff members that we encountered were terrific - both friendly and helpful. The location was perfect for us and the view of the lake was pleasant. The onsite Indian restaurant, MINT, was so good!

    Stayed in November 2024

  • Reviewed: 12 November 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Small beds

    Stayed in November 2024

  • Reviewed: 23 October 2024

    8.0
    Would stay there again, good value, good Indian restaurant on property.
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast left something to be desired. Coffee was not hot and didn't taste good. Only one choice of hot breakfast was repetitive if you're there for more than two nights.

    Location was great, bed was comfortable and the lake view was wonderful.

    Stayed in September 2024

  • Reviewed: 22 October 2024

    7.0
    Accommodation good , b'fast bad
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    See above

    Most unimpressed both with the quality and the equipment , specifically the toaster which required bread to go through at least 4 times to be properly toasted. Also paper cipz and plates and plastic cutlery - all not what we would expect for price paid.

    Stayed in October 2024

  • Reviewed: 15 October 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Poor breakfast. We found a good place nearby. Pet tolerant not friendly. Staff standoffish

    Location. The Indian restaurant was quite good.

    Stayed in October 2024

  • Reviewed: 14 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Owen was very knowledgeable and professional..

    Stayed in October 2024

  • Reviewed: 14 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 2 nights

    Room cleanliness, hadn't been dusted for some time. Poor breakfast, nothing fresh (apart from pancakes), everything out of packets, No water dispenser (other than juice machine at breakfast). If you want water you have to pay for it. The only hotel of the many we stayed in on our road trip where water wasn't readily available.

    Lake View room.

    Stayed in October 2024

  • Reviewed: 12 October 2024

    9.0
    Very nice staff. Large room with beautiful views.
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was limited

    The location and the cleanliness

    Stayed in October 2024

  • Reviewed: 8 October 2024

    9.0
    It was a pleasant experience
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could have been more robust

    Location

    Stayed in October 2024

  • Reviewed: 3 October 2024

    9.0
    We had a very relaxing time and look forward to staying again the next time we’re visiting!
    • Business trip
    • Couple
    • Standard Room with King Bed
    • Stayed 3 nights
    • Submitted via mobile

    Needs new carpeting

    The location was great. It was quaint and quiet :)

    Stayed in September 2024

  • Reviewed: 29 September 2024

    9.0
    Fantastic place to Stay
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Some of the wallpaper coming away, nothing major just needs sticking back down

    fantastic location on the lake worth upgrading to lake view. staff very friendly and welcoming. Room had everything and was really large, even a fire and 2 armchairs for the colder months. Great place to stay. Good choice for breakfast.

    Stayed in September 2024

  • Reviewed: 26 September 2024

    8.0
    Comfortable room with nice view of the lake. Met my expectations.
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 3 nights

    Lake view and location

    Stayed in August 2024

  • Reviewed: 21 September 2024

    9.0
    We had a good vacation and would definitely consider coming again!
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 3 nights
    • Submitted via mobile

    I asked for a first floor room but our room was on the second floor so we had to struggle getting our luggage up the stairs. Also, would have liked a regular toaster oven at breakfast because the slide in toaster never browned my English muffins.

    It was conveniently located and right on the lake. They had a breakfast available too.

    Stayed in September 2024

  • Reviewed: 19 September 2024

    9.0
    Great stay! Friendly, helpful staff. Was nice being on the lake. The Mint has awesome food!
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Queen Bed and Lake View
    • Stayed 5 nights
    • Submitted via mobile

    Could have better choices for breakfast but it was ok. Would be nice to have a water station to fill water bottles.

    Great location on a beautiful lake! Near things to do.

    Stayed in September 2024

  • Reviewed: 18 September 2024

    8.0
    Despite a few negatives, we enjoyed our relaxing stay, and would consider returning in the future.
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 2 nights

    No one was at the front desk when we arrived. The only staff we had contact with worked in the restaurant and they couldn’t help us to check in. That was pretty frustrating! Someone finally showed up after a good 5 to 10 minute wait. The layout of our room created a privacy issue. If I was standing at the sink I was visible to the hallway if the door was opened.

    Sitting out on the deck and enjoying the view. Also like the ability to option maid service. The Mint Indian restaurant was outstanding. We would go back just to enjoy their wonderful food!

    Stayed in September 2024

  • Reviewed: 3 September 2024

    8.0
    Great for families
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Queen Bed and Lake View
    • Stayed 2 nights
    • Submitted via mobile

    The decks need some TLC - there is a lot of paint peeling. The rooms could use a bit of overhead light.

    The location is beautiful! The staff was very friendly and the breakfast went above and beyond the traditional continental.

    Stayed in September 2024

  • Reviewed: 2 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room with King Bed
    • Stayed 2 nights
    • Submitted via mobile

    Clean, convenient location

    Stayed in September 2024

  • Reviewed: 30 August 2024

    9.0
    Great place. We will be back.
    • Leisure trip
    • Family with young children
    • Superior Room with King Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    The beauty of the lake, and the comfort of the room.

    Stayed in August 2024

  • Reviewed: 29 August 2024

    9.0
    Good stay close to Lenox with kayaking right at the hotel!
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 2 nights

    Good hotel, friendly staff. Really liked the kayaking that they provide right at the hotel. Regular hotel room. Breakfast was blah but fine.

    Stayed in August 2024

  • Reviewed: 27 August 2024

    8.0
    Loved the rolling hills and forests
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 3 nights

    Not very good value for money. Our room cost double what a similar room in New Hampshire cost.

    This is a thoroughly renovated and modern motel, right on the lakefront. We liked its location in the middle of the Berkshires, easy parking and comfortable room.

    Stayed in August 2024

  • Reviewed: 23 August 2024

    9.0
    Enjoyable
    • Leisure trip
    • Couple
    • Standard Room with King Bed
    • Stayed 2 nights
    • Submitted via mobile

    The setting is great. Room very nice. The facility might be termed”rustic” and could use a major upgrade. Tired carpeting needs painting there are places with non standard steps eg coming out of restaurant.

    Breakfast ok. Lovely lake view. Having Mint restaurant on site a definite plus.

    Stayed in August 2024

  • Reviewed: 23 August 2024

    8.0
    A nice place to stay!
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom fan was extremely noisy and rattling. They were to look at it after we left.. The room was kind of tight around the two full-queen beds. There should be a nightlite in the bathroom. The price could have been a bit lower, but we had booked shortly before our trip.. Some plain cottage cheese would have been appreciated at breakfast.

    The location was great. It's a dog-friendly hotel. The breakfast was nice. There's an Indian restaurant right in the hotel as a dinner option. And it was very quiet inside even though it seemed to be full.

    Stayed in August 2024

  • Reviewed: 24 July 2024

    8.0
    Nice enough facility and value for a short stay.
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 1 night

    It's a bit of an older hotel but again it was adequate.

    We only stayed one evening. The facilities were adequate for a short stay. The view of the lake was OK but not anything special. There Indian restaurant on site is supposed to be very good but we did not try it.

    Stayed in June 2024

  • Reviewed: 22 July 2024

    8.0
    It was nice but due to the restaurant we will look elsewhere for hotel
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    The lake view was lovely

    Very nice but ! Our restaurant experience was horrible !!! We wanted to relax after a long day of travel but the staff rushed us and it was unbearably noisy . It ruined our evening

    Stayed in July 2024

Showing 1 – 25

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