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  5. Reviews of Mövenpick Hotel Mactan Island Cebu

Reviews of Mövenpick Hotel Mactan Island Cebu This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Punta Engaño Road, Lapu-Lapu City, Cebu, 6015 Mactan, Philippines

#13 of 68 hotels in Mactan

Guests' Choice

Review Score

Based on 43 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    7.9

  • Facilities

    8.4

  • Staff

    9.8

  • Value for money

    7.7

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Premier Family Suite Two-Bedroom - Oceanfront
    • Stayed 2 nights
    • Submitted from a mobile device

    Small swimming pool, kinda expensive

    Great facility, kind employees

    Stayed in June 2024

  • Reviewed: June 23, 2024

    9.0
    Overall excellent facility. Very friendly staff.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Atrium View
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast options can be improved

    Well kept and maintained. Clean common areas. We were surprised to get an upgrade to a family suite. We were well taken cared off

    Stayed in June 2024

  • Reviewed: May 11, 2024

    8.0
    A nice resort to suit all types of travellers. High service standards and great rooms on offer. A great place to relax.
    • Leisure trip
    • Family with young children
    • Premier Family Suite Two-Bedroom - Oceanfront
    • Stayed 2 nights
    • Submitted from a mobile device

    I thought the buffet breakfast was average. Too many Korean and other international offerings with very little Filipino breakfast favourites. I don’t think there’s a need to cater to the common demographic visiting the property, instead showcase Filipino cuisine.

    Two bedroom family suite is very nice, spacious with modern fittings. Comfortable beds and huge fluffy pillows. Pool and lounge area is pleasant, plenty of space to wind down and relax. Had a one hour massage with my husband at the spa which was quite good. There is free chocolate down at the lobby in the afternoon which my daughter loved. Staff are incredible, they are so kind and hospitable. They made the experience really good from check in to check out.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    7.0
    Beautiful hotel, and people very friendly and loved the chocolate hour!
    • Leisure trip
    • Couple
    • Deluxe King Room with Atrium View
    • Stayed 3 nights
    • Submitted from a mobile device

    The fact that no one told us that the Ibiza beach club was non existent when booking online. This should have brought the cost down as there was a lot of construction happening around and would have been nice to be informed of this prior to arrival.

    I would probably add smoothie bowls as a healthy other option for breakfast. I would advise people that there is construction going on when booking too. Breakfast should have been offered complimentary due to this. Overall was happy and loved the islands and town!

    Stayed in April 2024

  • Reviewed: April 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Atrium View
    • Stayed 4 nights
    • Submitted from a mobile device

    The food at the hotel restaurant was overpriced. First room we booked had a smell of mold, which we had to change.

    Staff very friendly and welcoming, very helpful with room change and transportation and offered services

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    Beautiful hotel / friendly staff / over priced food
    • Leisure trip
    • Solo traveler
    • Deluxe King Room with Atrium View
    • Stayed 4 nights

    The price of the food is just ridiculous and since there is nothing around the hotel apart from slums you just pay 15 usd for a pizza..

    The staff is very friendly - the place is charming.

    Stayed in April 2024

  • Reviewed: February 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 2 nights

    The beach. I dont know why but the water was not very clear. But if you walk in either direction for a few meters outside their beach front, the water is very clear. Also some parts of the sand were a bit mushy.

    Upgarde to Suite Early Check In Late check Out Super Friendly Competent Staff It's like they really want you to come back

    Stayed in February 2024

  • Reviewed: January 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    N/A

    Location of the hotel was perfect and was very clean Food was very good. Level of service was amazing Room upgrade was a nice touch

    Stayed in January 2024

  • Reviewed: January 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 1 night

    Beach area under development on our visit. Not huge but clear and well maintained.

    Great room - separate sitting room and bedroom, AIRcon so room was lovely and cool on arrival. Good shower.

    Stayed in December 2023

  • Reviewed: January 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Atrium View
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast spread was a bit boring, catering more to locals then international guests.

    The spacious common area, clean, bright lobby with lots of places to relax in.

    Stayed in December 2023

  • Reviewed: January 3, 2024

    9.0
    Great overall love our two bedroom suite
    • Leisure trip
    • Family with young children
    • Premier Family Suite Two-Bedroom - Oceanfront
    • Stayed 2 nights

    There was no spa pool and the steam room was old and moldy. Pls improve on this

    Breakfast buffet was great

    Stayed in December 2023

  • Reviewed: December 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room with Atrium View
    • Stayed 2 nights
    • Submitted from a mobile device

    IBIZA WAS CLOSED! And if possible, try to get a bit of music at d pool area.. create a bit of happy and inviting mood down there.. at d very lease, it'll cover up the construction noise next door.. lastly, having a bidet would be awesome!

    The staff are awesome! Made us feel really wanted and welcomed.. special mention to THORREN at the front office, all the way to DAVE and JAN at d F&B section.. you guys made d difference! This is what clients are hoping for, one of d reasons they'll consider coming back! Kudos movenpick for having such dedicated and talented work force!

    Stayed in December 2023

  • Reviewed: December 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Atrium View
    • Stayed 1 night
    • Submitted from a mobile device

    Food wasn't that amazing for its price.

    I liked that one of our rooms was upgraded to the suite without charge. Shows that staff really care about making their guests happy.

    Stayed in December 2023

  • Reviewed: June 25, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Atrium View
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast not good :(

    Stayed in June 2024

  • Reviewed: June 20, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 1 night

    all want well

    Stayed in May 2024

  • Reviewed: May 21, 2024

    3.0
    Poor
    • Family with young children
    • Premier Family Suite Two-Bedroom - Oceanfront
    • Stayed 3 nights
    • Submitted from a mobile device

    Give this place a skip. We have stayed at other Movenpicks and Accor group locations but this place really was terrible. If you want to stay in cebu, stay at the shangri la next door. The location is between multiple derelict lots. The hotels towers look like it's about to become derelict itself. The facilities are outdated, the beach is tiny and the food is mundane and repetitive. And then the proce is much higher than several other properties including boracay. We tried to bring up this this lack of value for money with accor group and it seems they have given up on the place since we haven't even gotten the decency of a reply. Hence, skip it.

    The staff really did try to make up for the terrible value for money, but for us it was too little too late.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    10
    Super!
    • Leisure trip
    • Couple
    • Deluxe King Room with Atrium View
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is absolutely beautiful, rooms are so clean and have all the facilities you need, beautiful view from balcony. The food was incredible, breakfast was satisfying and lots of choices. We spent a whole day between the beach and the pool and it was super relaxing, really enjoyed it. Everyone working at the hotel is super friendly and made our stay perfect.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    10
    Relaxing place
    • Leisure trip
    • Family with young children
    • Premier Family Suite Two-Bedroom - Oceanfront
    • Stayed 8 nights
    • Submitted from a mobile device

    The territory and the beach area were comfortable but quite small for us. If you consider this hotel as boutique it can be fine. Also the beach is located in the harbor, sometimes it is noisy from the nearby boats.

    The hotel service was excellent. All staff were always smiling and helping. Front manager Jerry was perfect, resolving all issues and making you love the hotel. Lestor made our days staring from the breakfast. Food was great, so we eat too much. We took 2 bedroom family room and it was very comfortable and just renovated.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    10
    Great family stay with fantastic staff and facilities.
    • Leisure trip
    • Family with young children
    • Premier Family Suite Two-Bedroom - Oceanfront
    • Stayed 4 nights
    • Submitted from a mobile device

    Amazing facilities. The pool is great and having the beach so close was a bonus. Despite being there on a busy weekend, it always felt spacious, never crowded.

    Stayed in April 2024

  • Reviewed: March 18, 2024

    10
    Overall is great, staffs are friendly and the food is delicious
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room with Atrium View
    • Stayed 3 nights
    • Submitted from a mobile device

    The twins bed is too small

    Lobby and the pool are very nice with relaxation atmosphere

    Stayed in March 2024

  • Reviewed: March 14, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 2 nights

    Room charges can be much lowered based on being an old building. Elevators are old poor security lighthing, access to different floors. We should have security card for guest limited access to their floor and room

    Lasagna at dining. Superb! Service was excellent. Dinner rolls are excellent. I had to order little more. Pasta was great too. Fresh green salads, and dressing was great too.

    Stayed in February 2024

  • Reviewed: February 16, 2024

    6.0
    Not great for a “5 star” resort.
    • Leisure trip
    • Couple
    • King Suite with Sea View
    • Stayed 6 nights
    • Submitted from a mobile device

    Beach club is currently a construction site, despite it being shown in the pictures and mentioned in the first line of the description. Noise from construction work wasn’t exactly relaxing. It also meant that there were no particularly nice areas to relax and have a drink in the evening and zero atmosphere. Food was average in the restaurants that were open and the range was limited. Upkeep on certain areas was poor (eg bathrooms near pool are rusting and have zero working locks on toilets or showers). Bathroom in room has no extractor fan or windows meaning the room feels damp even with the aircon on permanently. There is nothing near the hotel so don’t expect to walk down the road and find nice bars/restaurants. Most excursions are a 3h drive away. Other 5 star hotels in the area offer significantly better experiences and facilities.

    Staff were friendly, breakfast was good and room was a good size. Pool area and beach are nice enough.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    10
    Excellent!
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Atrium View
    • Stayed 2 nights

    The staff were very helpful and polite. Frontdesk was great from check-in to check-out.They know their job well. Will definitely come back again.

    Stayed in February 2024

  • Reviewed: January 21, 2024

    10
    Great
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Atrium View
    • Stayed 3 nights
    • Submitted from a mobile device

    Stuff amazing hotel clean

    Stayed in January 2024

Showing 1 - 25

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