Sometimes was a long wait to get let into the property. Air conditioning is not the correct temperature. Was very difficult to cool down the room and took a long time.

Staff was really nice. Quiet.

Stayed in June 2024

It felt almost like a hostel, but with private rooms. We stayed one night, but not sure I would want to stay a week in the high season.

Location was great, one block off the Quinta. The price was also really good for the quality of the room. A/c worked well and the bed was comfortable. They have a nice rooftop area as well.

Stayed in May 2024

This place was super rad. Clean, great location, hip… I felt safe and everything

Stayed in March 2024

That they took my towel and didn't give replacement for a couple of hours

Budget friendly hotel designed in a an interesting way

Stayed in March 2024

AC was really noisy so end up turning it off when sleeping. The front counter is supposed to have people there 24/7 but sometimes if he isn't there and you return, you will have to wait outside for him to open the door for you. They do not give you water or coffee pods on the second day of stay so buy your own water from across the street at oxxo. The pool is pretty small and the quality of the water is unclear so I used the beach instead.

Room was nice and spacious and the bed was huge. The location is decent and there are good restaurants or cafes nearby to enjoy.

Stayed in April 2024

Floor could be a little cleaner; but that’s just an observation, something small compared to our great experience. I also think that a clothes line would be welcome :)

Location was great and the staff were very helpful and friendly! Room has been clean everyday, there was a very useful refrigerator, a quick elevator and the shower was good. The decoration vibes are a bonus!

Stayed in March 2024

Nothing

I booked the super king room and it worth it. Spacious, great bed, the airco is great, 2 big windows in the room.

Stayed in March 2024

Shame there's no breakfast and no view from the rooms.

Stayed in one of the AV suites and was very pleased. Check in straightforward and room was clean with A comfy bed and handy little balcony. The rooftop pool and bar area were nice. Location was good. Just beyond the end of main strip and short distance from beach. Whole hotel is covered in gorgeous murals.

Stayed in March 2024

The offered coffee were 2 capsules. No window

Nice hotel close to playa center but quite.

Stayed in March 2024

I loved my room, the staff was friendly. the location was quiet and close to everything. I specifically loved the rooftop pool and business center to work from. I will definitely stay there again. @travelingnomadqueen

Stayed in January 2024

Nothing

Next to the center Staff friendly and available

Stayed in February 2024

The desk was too small and uncomfortable chair.

Good location. Safe, clean and nice building.

Stayed in December 2023

The pool is just a plunge pool so tiny, I didn’t bother getting in. We booked an extra night and because our room type was fully booked that night we paid for an upgraded room. We had to wait until 3.15 for access so sat in the lobby for over 3 hours. Check in is at 3 so they didn’t do anything wrong, I am just disappointed they didn’t clean our room as soon as it was empty so that we could get in earlier it would have been a nice gesture.

Beds really comfortable shower good extended a night in the suite which was much quieter than the other room and very spacious. The patio doors in the double room don’t close completely so the noise from barking dogs was annoying. The hotel can’t help with the barking but if the doors closed properly you can’t hear them as much. The hotel is 5 mins away from the noisy bars etc so location perfect and music can’t be heard. The staff are very friendly, I would recommend this hotel and would stay again (providing the patio doors closed fully)

Stayed in January 2024

Couldn’t get bedroom TV working but weren’t that bothered. Also curtains did not cover windows in both rooms but again not too much of an issue. Just if you need blackout.

The amount of space in the suite. Nice stylish yet cosy design. Really comfy beds. The communal areas also fantastic. The location was great. The staff super helpful. All excellent.

Stayed in December 2023

The staff is really helpful, but not always well organized.

The staff was really nice. The room was comfortable and the bathroom was spacious. The hotel is near the main avenue, but it's in a very quiet corner.

Stayed in December 2023

I like everything about this beautiful hotel

Extremely clean, comfortable bed, great atmosphere, amazing staff, very well located and close to all amenities to make our stay more relaxed! I recommend 100 %

Stayed in October 2023

helpful staff, big room, good air condition, clean bathroom

Stayed in June 2023

The common areas on floors 4 to 6 were great. I would only fans for summer days.

The location perfect. Fruiendly staff

Stayed in July 2023

The pool was too small and wasn't really clean.. It took a long time for the deposit to.be returned back to my account.

It was cozy, comfy, well located and the staff was great!

Stayed in May 2023

The halls are quite warm. I do not like the fact that when you leave/take you key - the AC system shuts off. If you are gone all day - you can come back to a steamy hotel room. There should be a minimum temp set when the room is occupied so that it can easily/quickly be brought back to the desired temperature of the guest.

Breakfast was not included in my room rate.

Stayed in April 2023

The hotel was very clean and the beds were very comfortable. The location is great, right in the heart of Playa del Carmen. The staff is very friendly and always gave nice tips about restaurants and bars around.

Stayed in March 2023

Super clean hotel, they clean every day and it is amazing! I liked the room, people, decent price for such a room and service :) also bakery across the street is perfect! Location is calm.

Stayed in April 2023

Even the deluxe interior rooms do not black out to the hallway lights. Dennis tried to charge me for a soda at check-out after I'd asked if there's a charge for anything in the mini-fridge. I'd have easily walked to the Oxxo for an 11 peso soda versus 30 pesos. He fixed it and was quite nice and even provided me with another set of bath products since I really liked the clean fresh scent.

I stayed one quick night. The two gentlemen at my check-in were just lovely. The room is small and has no outside windows, but I knew that going in. It is comfortable and so clean and with great AC. It's a charming small property with a dipping pool and two public areas including a lounge area upstairs so you won't feel claustrophobic. Really great facilities and well thought out. Under new management from my first stay in 2021 it seems. This is also in my favorite neighborhood of PDC. Along with the new Selecto, I will now stay here versus the Hilton where I have loyalty and a fancy rooftop pool.

Stayed in April 2023

the staff was there to help . left our passports behind and the staff went out of there way to keep us from being inconvenienced. thanks fellows

Stayed in April 2023