The attitude of the receptionist. The location and the food offered for breakfast.

The receptionist Miyuki was very attentive, she asks all relevant questions and answers all of our tourists last minute questions. Despite just staying for one night, Tanuki has left a long lasting memory for me and my wife, we can’t wait for our next holiday with Tanuiki

Stayed in April 2024

It was our first time to visit Nozawa and we knew there wouldn’t be much snow, but we didn’t realise that most of the town would close down on 31/3, including the snow monkey half day tour, which was one of the main reasons we went up there. The hotel itself was lovely, but their bar had closed, also the teppanyaki restaurant, leaving only the cafe and the sushi restaurant open. There were so few places left trading in town from 1/4 that we couldn’t get in anywhere for dinner, other than the sushi place upstairs. It was amazing but well beyond our budget. We ended up leaving after just one night and forfeiting our second night’s accommodation as it was “non-refundable”. Such a shame that the hotel and booking.commute not more transparent about the destinations offerings when they take the booking

A great place to stay in Nozawa. Very spacious rooms, central location for Oyu Onsen and the Main Street.

Stayed in April 2024

Staff were amazing and the room was modern and very well finished. Very luxurious. Great location to the mountain and village.

Stayed in March 2024

Smell of the food cooking leaked to the bathroom and bedroom on the same side as restaurant

Almost every aspects except for the below

Stayed in March 2024

Sleeping accommodation was a little unusual

Good location, courteous staff, clean and modern facilities

Stayed in March 2024

nothing

really loved the place. well situated, lovely crew.

Stayed in March 2024

Great location, good breakfast in Cafe below.

Stayed in February 2024

Not much of a soundproofing between rooms. First couple of nights were ok with considerate neighbours but on the last night, we had people next door talking real loud all night and could hear every word, every cough and sneeze.

Amazing location. Great food and shops. Close to walks and short distance to ski area. Nice areas nearby for walks too. Staff were friendly and always helpful. We had the teppanyaki dinner on Christmas eve and it was amazing! Authentic, clean comfortable stay and we look forward to return.

Stayed in December 2023

The bathroom or the bathtub was a bit small

The staff was super friendly and helpful! Breakfast was delicious too. Very close to restaurant. U could say it’s in the center of the town.

Stayed in December 2023

Nothing

Excellent location, spacious and friendly staff. Great cafe.

Stayed in December 2023

NA

The breakfast was good.

Stayed in December 2023

The hotel was a little understaffed but it makes sense because it was off season. The food was alright, but it was a little expensive for the quantity in the downstairs cafe but it didnt matter to me because we got a coupon for the first breakfast anyways and to be fair the brownies they had looked massive and super filling. Honestly just being nitpicky. The bunk bed was a bit of a struggle though, slammed my head when my alarm went off and fell off when climbing down, although my friends got a good laugh out of it.

It was an amazing location right by some great onsens! As I went off season woth my friends, it was a lot cheaper than usual but it was amazing even without the snow. The room was nice and cosy, especially with the fire heater and the beanbags where we played cards and relaxed after our hike into the mountains. The staff were nice and it was a fab time.

Stayed in November 2023

Having to leave. 😭

Everything about this place suited me perfectly! The location, the amazing room, the hospitality, the cafe-style included breakfast & the fantastic sushi restaurant in the same building. The sushi was so good I ate there both nights of my stay. Looking forward to returning in winter sometime.

Stayed in October 2023

Mattress was soft (wife and I rolled together)

Great location, great location, breakfast very good.

Stayed in October 2023

the product and service was outstanding

Stayed in October 2023

The room was old and needed a little TLC.

The staff and the location.

Stayed in October 2023

the stairs

it was fantastic the staff was super. the cafe was excellent. breakfeast was well. so central. even had summer kimono. so great !

Stayed in August 2023

Very high price for a 2 stars hotel

Very well managed hotel with very helpful international staff speaking very good english.

Stayed in August 2023

Central location, well integrated with F&B facilities & distillery.

Stayed in August 2023

No elevators. Apart from this, it's amazing.

Good big room and really comfortable. Well equipped with amenities. The staff were great and very helpful, even helps me carry the luggage upstairs. Communicates in English really well. Location was good, near to many restaurants.

Stayed in August 2023

The bathtub is very small. No toilet bidet. There is no supermarket nearby.

Very convenient location. Onsen nearby. And lots of cafes and restaurants. Ideal winter season for skiing.

Stayed in August 2023

The car parking kinda tight for big cars.

Very convenient location.

Stayed in July 2023

N/A

Japanese breakfast included - western breakfast options Upgraded at no extra cost due to availability of rooms Staff were friendly and helpful Fantastic location

Stayed in July 2023

There is no elevator and only stairs. So please pack accordingly, but you can easily just leave something downstairs and get it later Keep in mind breakfast is just 1 item and 1 drink! It's not a buffet, however the Japanese breakfast was so good!

Very welcoming woman at the front desk who reccomended places to go The air con was on as soon as I walked into my room! Well sized room, love the decor, good bathroom (watch your step.) Great location! Beautiful view from my room. Lots of English speaking folk in this area as well. You get to choose 1 meal and 1 drink for breakfast which is located downstairs. Lots of amenities . Wifi works alright but isnt the best. better reason to explore the area! Great onsens everywhere! However the one across the street burned my foot...theres a more tolerable one like 10 minute walk away though! Once again ask the staff. The foot onsen up the hill was my favourite, less than 5 minutes walk. Such a beautiful area, so safe to walk around at night!

Stayed in June 2023