Breakfast was incredible and the amenities are top tier. I was thoroughly impressed with the resort and I can't imagine staying anywhere else in Hakuba

Stayed in March 2024

The onsen was incredible all the hot bath experiences awesome Food was lovely Great location

Stayed in January 2024

Shuttles that run more often because unless you have a car you can't get around very easily.

Rooms: We had the Executive Suite which had a living room and bedroom and a tub on the balcony too facing the courtyard. It was spacious for a family of 4. I think the living room had two sofa couches, but because we have little kids we didn't use it. It was on the East wing which seems like the larger rooms on that side. Everything was clean and in good condition. There was an air room filter and heat control. Also heated floors in the bathroom sink area which we used to dry our snow clothes and gloves. Our toilet had a lid which opened automatically and flushed automatically. The best toilet! At least in my wing of the building it was quiet. I hardly heard any noise outside, through the walls or outside my door. I think I didn't visit during a busy time, but non-the-less the rooms seem pretty sound proof. They refresh your room everyday and replace the water bottles, towels, toiletries and yukata. I saw staff cleaning the outside of room windows so it seems they work hard to keep the rooms clean. The hotel's general appearance is older and some things like the hallway carpet needs updating. Also the private onsens don't have a bathing area and that needed repair. The public onsen is nicer than the private ones. Service: All the staff is nice and helpful if you ask questions. The staff at the breakfast buffet are a bit sleepy and the younger generation, but hey. . .I'd be like that too if I had to wake up early and work late. I think the staff were the same ones during dinner. So they must have some kind of split shift. The country has a more laid back feel, so unlike in Tokyo where they have a lot of staff meandering around, the staff here are more in the background. Of course if you need something, they are always around to ask questions and there are always people at the front desk to welcome incoming people. Location: Its not easy to get to and from the ski hills if you're using all the different shuttle busses.

Stayed in March 2024

Very good, and valuable Relaxing with good hot spring

Stayed in March 2024

Extremely friendly staff with great English. Very helpful in booking transport, restaurants and everything really.

Stayed in February 2024

In previous seasons the hotel ran shuttle busses to Echoland, Happone, etc. So you could get around without using Taxis, etc. This is essential as the hotel is a little remote in terms of proximity to restaurants, bars, chair lifts. So the shuttle service was great. For some reason 23/24 season its no longer offered,

Onsen/ hot spring is one of the best in Hakuba. Breakfast is standard buffet style like most Japanese ski resorts decent selection but same every day. Hotel has complementary wine and snacks between 4pm and 9pm in the lounge and complementary green curry and miso soup at the hotel entrance at other times. Nice after returning from the mountain.

Stayed in February 2024

A bit lack of the communication with the stuff (English still needs to be improved). Location is good but city taxi is very expensive and, unfortunately, the charter bus is not available any more

Excellent for skiers. Great level of hospitality. Perfectly renovated rooms

Stayed in February 2024

Some of the hit items were Luke warm consistently each day.

varity of foods, staff attention to detail

Stayed in January 2024

Although location in the forrest is pretty (with views of the mountains), the shuttle to ski fields and into Hakuba wasn’t as frequent and flexible as the first time we stayed. The ski shuttle bus to and from Hakuba47 and Happo-one was very crowded and slow. Sierra restaurant was amazing but for dining at local Hakuba restaurants it’s important to make reservations in advance given shuttle service only covers the train station and bus terminal areas which tend to get busy.

We stayed here 10 years ago and came back cause Sierra is a well run resort with nice rooms, helpful staff and we love the indoor and outdoor onsen experience.

Stayed in February 2024

A little bit out of town so you need to ensure you book transport

Exceptional service - no request too small for the staff

Stayed in January 2024

Nothing

Beautiful place with great facilities, staff were very friendly and helpful, breakfast was delicious. Shuttle buses were very helpful and drivers friendly. Onsen was fantastic after a day’s skiing.

Stayed in January 2024

Food options. Main restaurant seems to be fully booked each time we asked for a reservation. Nobody told us about the new Chinese restaurant. Wasn't always easy to get a taxi to take us downtown and even then, restaurants are fully booked.

Beautiful location and resort. Breakfast was good with lots of variety to choose from. The onsens were amazing.

Stayed in January 2024

The resort provides things to make our holiday joyful, we went with seniors and kids, while the kids enjoy skiing outside the senior relaxed themselves inside the resort with all days snack. In the evening, as a big family we enjoy ping pong, Onsen and all games!

Stayed in December 2023

Nothing.

The staff, especially Mayu is exceptional. She knows her stuff and is very helpful. There are services and food offered free. The coffee milk after onsen is very welcomed. You can take free shuttle to town for food if you do not want to eat in hotel. There is ski rental onsite. You need not go elsewhere to rent ski. The hotel is a bus stop for the hakuba valley shuttle. Very convenient to go to the aki slopes even if you do not drive.

Stayed in December 2023

None

Love the scenery, onsen and complimentary drinks and food provided.

Stayed in October 2023

No direct access to ski slopes

Stayed in September 2023

Nothing

All facilities and staff service are wonderful

Stayed in July 2023

Amazing service, location, food!

Stayed in July 2023

I will say the shuttle schedule they tell you about for drop off and pick up wasn’t really the schedule they followed. you pretty much had to arrange each time you needed the shuttle. but really not a problem, they are super quick to respond to phone calls if you need a pickup.

what’s not to like! gorgeous property, roomy lodging. the onsen’s are amazing. the free snacks after skiing, the free wine in the evening, the dinner at the restaurant was heavenly. we were so spoiled! it was amazing being able to rent skis from the property. and the shuttle service was amazing. we hardly had to think of a thing! wish we could go back right now. also, we don’t have kids but we were so impressed with how they accommodate for families - kids utensils at breakfast, video games in the hang out area, even a kids toilet seat in the bathrooms!

Stayed in March 2023

Staff were all excellent, special thanks to Suzuki, Big Bear and James. Facilities great and food delicious. Thank you for a wonderful stay.

Stayed in March 2023

I am not generally one to review locations I stay in, but Hotel Sierra was unreal! The staff, the breakfast, the facilities were all amazing. I would like to thank Suzuki (front desk) and Big Bear (bus driver) for all of the help from the day we arrived to the day we checked out. The Ski shop rental worker was also great, he was happy to swap my snowboard to skis, then back to a snow board all within 3 days (due to an injury) The staff members here are the definition of great customer service 🙏🏼 A few things that these staff members helped out with that would normally not be of interest to other hotels/staff: - I had left my laptop on a bus on the way to Hakuba. The staff contacted and located my laptop, then picked it up for me. I had it back in less than 24 hours!!! - Travels can be hard around Hakuba without a car. The staff drove me, then collected me from a doctors clinic after getting X-rays on a injured shoulder. - Adjusting drop off pick up times around Hakuba to suit our needs. almost like a personal valet 😂 - Dropping me off to a second resort, then within 4 hours re-booking me back in Hotel Sierra due to a horrible experience at a Glamping Resort. Thank you to the staff at Hotel Sierra for the amazing experience.

Stayed in March 2023

The dinner menu was nice, but more options would have been better. Also, it was terribly difficult to make a reservation.

Location was amazing. I loved the little treats and details that could be found at any time all over the place.

Stayed in February 2023

We could not adjust the temperature of the room/could not turn off the floor heating so it was quite warm during the night.

We really appreciated the service we received from the staff as they were really helpful and quick to accommodate our needs. The facilities such as the private onsen were really nice and the breakfast buffet were also tasty.

Stayed in March 2023

The shuttles could improve booking sometimes left the shuttle leaving earlier and not being aware Had to catch a taxi $50 Italian menu could improve

Free wine Free tea French cuisine Loved the free hot food curry was Amazing

Stayed in February 2023