Little pricey

Really friendly staff. The onsens were fantastic. You can reserve a private one for only 1500 yen. The wood was nicer the granite though both were great. They accommodate vegetarian diets. Excellent 9 course dinner and traditional breakfast

Stayed in May 2024

The private onsen we used was not hot.

It was lovely! The food was good. They took into consideration our allergies. They have private and public onsens; indoo4 and outdoor. The tatami room was just like picture. They had buckwheat pillows. It was 10 min? walk to see the monkeys. Quiet.

Stayed in April 2024

None

Clean and spacious. Excellent food and service. Very polite staff

Stayed in April 2024

Honestly, we have no complaints. It was perfect for us.

The onsen was lovely and the proximity to the snow monkeys was so perfect, we were able to go back a second day. There was also a concert in the lobby in the evening. The staff was friendly and took pride in their hotel.

Stayed in March 2024

Staff was adorable, amazing food, comfortable suites.

Stayed in March 2024

Don't have any dislike

The staff went above and beyond, were very friendly. Facilities were immaculate. Onsen was a great addition.

Stayed in April 2024

The room had lots of glass (window/door), so part of the room got very warm when the afternoon sun was shining and also the hotel is on a single boiler system which means you cannot adjust the room's individual room temperature, so we also were slightly too warm at night (we solved this by cracking open the door).

The entire experience was amazing - we fully immersed ourselves in the experience with a Japanese style room, clothing, food, and onsen. The dinners and breakfasts were tasty and beautifully presented. They were even able to accomodate my vegetarian diet, so I was able to fully experience the meals. Staying here was truly a highlight of our visit to Japan!

Stayed in March 2024

After doing lots of walks through the Japanese alps and the Nakasendo Way, we decided to spend a little bit more money for a really beautiful and luxurious hotel. This hotel was worth the price. If you let them know in advance they will pick you up from the Yudanaka railway station (and drop you back there). It is a very short walk to the entrance of the snow monkey park from the hotel and it is located among beautiful mountains so the scenery is spectacular. The staff spoke English which we really appreciated and were really helpful with all our questions. We let the hotel know in advance that we needed a gluten free dinner and breakfast and they went to an amazing effort to accommodate this request. The meals were some of the best I’ve had in Japan and I will never forget their wagyu beef. The restaurant staff were fabulous too. The twin bed room was really spacious and comfortable, way more room than we expected. The private outdoor onsen is easy to book when you check in and was delightful, especially when it was snowing. A beautiful hotel with wonderful staff, I hope I get to stay there again one day.

Stayed in March 2024

The staff are consistently kind and patient with our limited Japanese language conversations.

Stayed in March 2024

The staff and food was amazing!

Stayed in March 2024

Beautiful location and facilities. The service was impeccable and the onsen, both public and private were amazing.

Stayed in March 2024

N/A

It’s beautiful! Great location next to Snow Monkey Park and everything is aesthetically pleasing.

Stayed in March 2024

Swimming pool room could do with some fresh paint as it had mould everywhere.

Friendly staff, good location, nice private onsen

Stayed in March 2024

The staff were friendly, helpful and an English speaking member was always available. The rooms were beautifully appointed and maintained and the set menu (kaiseki) delicious. A shuttle bus met us at the train station and took us to and from the property

Stayed in March 2024

Felt like we only had half a view with a big building right outside the balcony.

The food was incredible, staff very friendly, turn down service lovely and wearing yukutas was a cultural treat.

Stayed in March 2024

Nothing, it was perfect.

Breakfast was great. Onsen pools were perfect. Staff were very helpful and friendly.

Stayed in March 2024

Food could be better

Location, service, onsen, piano recital

Stayed in February 2024

Nothing here that doesn't make you glad you picked this hotel.

Beautiful location and delicious meals. Staff are friendly and very helpful.

Stayed in March 2024

Limited dining capacity. Unable to eat dinner there due to lack of availability. Guests must book in advance. Very little alternative restaurant choices in the surrounding area unless you take a 30 minute taxi journey.

Conveniently located for snow monkey park.

Stayed in January 2024

Private onsen room that I have pay extra to reserve was by far the worst experience at the hotel. The private onsen water was luke warm and we raised question to the staff, but was told the temperature had regulatory limit and nothing they could do about it... I rather go to the public bath...

Everything (room, public onsen, dinner, breakfast) was satisfactory, had a fantastic stay and welcoming staff. loved the dinner and breakfast. Room & beddings are well prepared once you come back from meal.

Stayed in February 2024

Nothing

Excellent location, great food and service, luxurious room and memorable private onsen.

Stayed in March 2024

My Western teenagers telling me they wanted ability to lie on beds all day rather than have futons put away and table in place - but in reality we were rarely in the room except to sleep

The onsen alone is worth the visit - sitting outside \in warm - hot water as snow trickles down. Food exquisite and tru japanese, no detail overlooked

Stayed in March 2024

Nothing - it was perfect.

Truly exceptional stay, the hotel is wonderfully clean, the room very comfortable. The bathing facilities were pristine, the food delicious and the staff outstanding. The setting is very calm with the hotel set around a beautiful Japanese garden and we had a lovely view of the mountains from our window. We had a Japanese room so with futons, and they were the comfiest we had in our whole trip. To say everything was perfect sounds like an exaggeration but we really could find no fault. Don't miss this place !

Stayed in March 2024

Room felt very dry (heating)

Breakfast was delicious, the view was very pretty. The futon was extremely comfortable.

Stayed in March 2024