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Reviews of HOTEL SAILS 4 stars

552-0021 Osaka Prefecture, Osaka, 大阪市港区築港3丁目6番5号, Japan

#11 of 704 hotels in Osaka

Guests' Choice

Review score

Based on 107 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    8.9

  • Facilities

    9.4

  • Staff

    9.6

  • Value for money

    9.2

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 27 October 2024

    8.0
    Nice hotel in the vicinity of the ferris wheel
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights

    The breakfast is rich with lot of sweet stuff (donuts and such), but what I missed was eggs, ham, cheese or even some japanese onigiri to fill you up for breakfast.

    The hotel is very clean and offers very comfortable beds. The rooms are spacious, well equiped and well isolated from the noise.

    Stayed in October 2024

  • Reviewed: 26 October 2024

    10
    Amazing quiet spot, close to tourist spots and with some nice food close by
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Floor insulation not as good as windows, lots of noise from above guests.

    Really great experience. Staff are absolutely lovely. Nice dark and very quiet room considering the view out the window is directly level with the train station (4F); no train noise at all. Very deep bath, nice big room, lots of useful items such as slippers, toiletries, pyjamas. Really great spot for getting to Aquarium, Tempozam Ferris wheel and getting to USJ by ferry (but not getting home)

    Stayed in October 2024

  • Reviewed: 24 October 2024

    10
    First stay in Japan
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I liked everything. Some people complain about the breakfast. Yes some protein would be nice, but we knew ahead of time that it was Continental so it was fine.

    First visit to Japan. Son lives in that area. Train was very convenient. All employees were fabulous. Went above & beyond to make our stay so comfortable. Rooms were very clean. Beds were comfortable.

    Stayed in October 2024

  • Reviewed: 21 October 2024

    10
    Amazing stay, best so far in Japan
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast. It was nice and tasty, but it's not really a real breakfast.

    The service team was absolutely the best I've encountered. I have to highlight Nabil, amazing person and made our stay much better than we expected, helped with everything and was very considerate of everything. The best service I've had. I also want to highlight Manami, helped us a lot and was very welcoming and kind.

    Stayed in October 2024

  • Reviewed: 18 October 2024

    10
    First trip to Japan
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Everything was perfect. A little pricey, but worked for us as our son lives close by. Maybe could add some protein to breakfast or cereal.

    All employees were so very nice & so very kind. Being our first trip to Japan it was a little overwhelming, but all employees were very helpful and made our stay amazing. Rooms were a good size and very clean. Train right outside our front door, but still very quiet. People have complained about the breakfast, but we knew what it was before we got there so it was fine.

    Stayed in October 2024

  • Reviewed: 13 October 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit out of the way, but it's okay because the stay was amazing.

    Beautiful spacious room, well laid out and good amenities.

    Stayed in October 2024

  • Reviewed: 9 October 2024

    10
    Clean and comfortable
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Limited savoury breakfast items

    love it. Just a short walk from train station and you can take a free ferry or the train to USJ under half an hour. It is not walking distance from USJ but you can clearly see its location from Google map. So I don’t agree with another reviewer that it had misleading information. The Staff are all very friendly and helpful. The place is spotless, very huge compared to other hotels in Japan. Very lovely bathrooms! Beds are very comfortable. The place is very quiet and peaceful despite next to the main road. Great blackout curtain and sound-proof glass. Breakfast is simple with pastries, tea, coffee and juice. Quite a few small shops and restaurants nearby. Just Walking distance to Ferris wheel and aquarium.

    Stayed in October 2024

  • Reviewed: 5 October 2024

    9.0
    Great sized room
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The size of the room was excellent, was very clean and had everything we needed. The staff were very friendly. Breakfast was simple but lovely.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was free but was more towards sweet food. Savoury items were barely present.

    Staff were one of the best I have interacted with. Very friendly and helpful. The rooms were all clean and tidied up every day. The afternoon drinks especially after a hot day of travel in the city helped cool us down. Next time in Osaka we are staying here.

    Stayed in September 2024

  • Reviewed: 30 September 2024

    9.0
    Superb
    • Business trip
    • Group
    • Superior Twin Room
    • Stayed 4 nights

    Breakfast in the word - was not! and Absolutely useless breakfasts. ((( It was hard for me without a normal breakfast. Not even the opportunity to order just an omelet or fried eggs. Only buns and dried fruits for breakfast - it's disgusting

    Excellent location, cleanliness, staff, room, cleaning - everything was great. Except for breakfast.

    Stayed in September 2024

  • Reviewed: 27 September 2024

    10
    Modern accommodations
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    proximity to attractions. Clean accommodations. In front of train station and an array of dinning options.

    Stayed in August 2024

  • Reviewed: 27 September 2024

    10
    Modern accommodations
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    very clean and modern!!!! If you book ahead you can get cheap room prices. did I mention how modern and clean the place is???? Same block as train station but no train noise. There are lots of eating options with in your radius. supermarket is walking distance. The mall is walking distance. Solid value

    Stayed in September 2024

  • Reviewed: 17 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Good location Very friendly staff

    Stayed in September 2024

  • Reviewed: 15 September 2024

    10
    Very nice hotel with very large rooms
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights

    This hotel gave us a VERY large room for any country but especially for Japan. Even though the subway is right outside you can not hear the trains at all. Breakfast was included and was very nice.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Limited breakfast choice, but can't complain as the price is good

    Modern, big room size, clean, location , price

    Stayed in September 2024

  • Reviewed: 5 August 2024

    10
    Fantastic stay, would definitely stay again
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Close to a train station, friendly and helpful staff, happy hour and super clean and spacious rooms

    Stayed in July 2024

  • Reviewed: 28 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 6 nights

    Breakfast variety.

    Stuff was very polite and helpful. Rooms were very good and clean. Secure and and silent neighbourhood.

    Stayed in July 2024

  • Reviewed: 27 July 2024

    10
    Beautiful hotel, ultra modern and clean, conveniently in front of train and bus station however distant from Osaka downt
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Limited breakfast , distant from downtown

    Clean, modern, beautiful hotel, small but luxurious. In front of train station

    Stayed in July 2024

  • Reviewed: 13 July 2024

    10
    We had a great stay at Hotel Sails. Love to come back again!!
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was really nice. We loved corn soup!!

    Stayed in July 2024

  • Reviewed: 10 July 2024

    9.0
    i would definitely stay here again
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 5 nights

    location a little far from the main Osaka area, air conditioner vent is located in the hallway entryway (keeps the entry hallway and the bathroom cool, the bedroom not so much). not enough washers and dryers, but they were very efficient. there is quite a bit of street noise at night from racing cars and motorcycles especially during Fridays and Saturdays ( no fault of the hotel).

    breakfast is just a collection of pastries, its the same everyday but they are delicious. kids enjoyed the free snacks and soda for the evening. hotel and room is clean. bed is comfortable. staff was very nice and helpful. good water pressure in shower. hotel has ice machine which is not common in Japan hotels. next door to convenience store and subway line. 10 minute walk to Osaka Aquarium. grocery store and drug store is around a 5 minute walk from hotel. prices is significantly cheaper than convenience store.

    Stayed in June 2024

  • Reviewed: 6 July 2024

    8.0
    Would come back again
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast is a bit too simple

    Spacious room and clean ! 2 mins to tube

    Stayed in June 2024

  • Reviewed: 2 July 2024

    9.0
    Modern hotel with great space and exceptional staff
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    My only one complaint was that the air conditioning was set in terms with the low lowest temperature temperature to 25 and it was very hot and uncomfortable at night and we could not lower the temperature as it was

    Amazing location, modern facilities and exceptional staff which were very helpful

    Stayed in July 2024

  • Reviewed: 1 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We booked a room for 4 people. We had two queen beds, so not particularly comfortable, but cannot complain given the price paid.

    Hotel is located near the aquarium, in a quite neighborhood with a couple of good restaurants. Rooms are spacious and clean. There is a simple breakfast with Costa coffee and some patisserie.There is also a laundry at the ground floor. Friendly and helpful staff.

    Stayed in July 2024

  • Reviewed: 1 July 2024

    8.0
    Would definitely stay again. Gives you the access to the city without the crazy number of people.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 5 nights

    Bed was a little hard and pillow a little flat but otherwise everything else was great.

    Breakfast was very basic but hit the spot. Baked goods tea and coffee. Bed was quite hard but room was fantastic. Location and price were excellent Staff were extremely friendly!

    Stayed in June 2024

Showing 1 – 25

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